Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and useful reply following an unproductive chat with AI which i’d given upon!”

Helpful Report

Posted 1 year ago

“Awful customer service, poor maintenance of their printers, no back up service in case of failures, no updated shipping times, poor service all around. Will not be shopping here again.”

Helpful Report

Posted 1 year ago

Hi there, thanks for sharing your experience with us. We're so sorry to hear that your order was delayed, and do apologise for the disappointment caused by your experience. I can see that your shipping fees paid on the order have been refunded to you - please do get back in touch at support@papier.com if you do have any questions regarding this. We will be sure to share this with the team as feedback on how we can improve in the future. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“So happy with the service from Papier! My package was lost, and they sent a replacement straight away. It's my second product from them. My weekly academic planner is amazing. Sumptuous paper, excellent design, great quality.”

Helpful Report

Posted 1 year ago

“I ordered a photobook of wedding photos as a gift for my husband for our first wedding anniversary. I decided to order from Papier and pay the premium to do so as their quality looked great and they had loads of good reviews regarding their customer service etc. I also paid extra (almost £9) for the expedited delivery to ensure that it would arrive a couple of days before our anniversary. The day before it was supposed to be delivered it was still showing as 'in production' so I messaged as I was concerned, but I was reassured that it was due to be dispatched later that day. Lo and behold it was not dispatched that day and therefore didn't make it in time for our anniversary. I did receive an email that day to say that there was a delay with my order and the shipping cost would be refunded to me. I followed up with an email expressing how disappointed I was that I would not have a gift to give to my husband on our first wedding anniversary and that the delay with my order wasn't addressed when I had messaged the previous day - had it been I would have had time to source an alternative (for context there was a technical issue with binding the photobooks, which they surely must have known about at the time). The reply I received was totally unapologetic and basically said that it was ok because my order had now been dispatched and my shipping cost had been refunded. There was absolutely no acknoweldgment of the situation I had been put in. I did receive my order (the day after my anniversary, luckily my husband was very understanding) and the photobook is beautiful, but I'm unable to give a higher rating or say I would recommend Papier due to the terrible customer service I have received.”

Helpful Report

Posted 1 year ago

Hi Lauren, Thanks for sharing your experience with us. We're so sorry for the disappointment caused here by the delay to your order and that the item arrived the day after your gifting occasion. We absolutely appreciate that this is not an ideal experience, and we're so sorry that we missed the mark on this order. We've shared your feedback with the team and are so sorry again for the trouble caused. Please do get back in touch at support@papier.com if you do have further questions and we'll be happy to help further. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Ordered two personalized bullet journals to give as gifts and am very pleased with the outcome. The binding is well done, paper is a good weight, colors are as expected, and the personalization was correct. What you see is what you get and I couldn't be happier.”

Helpful Report

Posted 1 year ago

“Paper products are great, writing products are not. I purchassed a ball point pen and immediately had issues with writing quality. Essentially the pens do not output ink consistently and leave spots where ink does not transfer tothe paper. Customer service was great, and they sent me 2 free refills. Both of those refills had the same issue. I decided to give the roller ball refill a try, and bought some roller ball refills. All roller ball refills had the same quality issue. At this point I have tried over 6 different pen refills, and had issues with all of them. The pen housing is heavy, but the weight distribution is not balanced very well. With the cap on the back of the pen, it is difficult to write with, and with the cap off the pen it feels strange in the hand. I have since bought a nicer pen for less money, but believe I am outside of the return window for all of my ink products at this point.”

Helpful Report

Posted 1 year ago

Hi Tayloe, thanks for sharing your feedback with us! I'm so sorry to hear that you've had such trouble with your rollerball pen and refills. Please do get back in touch with our team at support@papier.com and we can help sort a suitable solution for you, it does appear that your most recent order is within our returns window and we'll be happy to help sort this for you. Best wishes and our apologies again, Papier CS Team

Posted 1 year ago

“Made an order recently - absolutely love how the productivity journal is looking on the inside! Unfortunately there was a printing error so I got in touch via live chat. Instantly I was greeted by Nicole who helped me out within 5 minutes and issued me a replacement. Very happy with the service - thank you Nicole!”

Helpful Report

Posted 1 year ago

Thanks for your great review - so glad to hear that Nicole could help! I'll certainly pass your feedback on. Papier CS Team

Posted 1 year ago

“Very slow delivery compared to my last order which is disappointing. Also, I am not satisfied with the quality of my diary. I previously ordered a hardback which was great but decided on binded. I feel as though the binded ones should be cheaper as they are less durable”

Helpful Report

Posted 1 year ago

Hi there, thanks for sharing with us! We're sorry to hear that you're unhappy with your spiral bound item vs. a previous hardback version ordered. I'll certainly share with your feedback about the pricing across to our team to consider in the future. If you do have any questions about your order received, please send us a message at support@papier.com so that a Customer Service team member can assist you further. :) Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Really love my new diary, great size and quality, cool design, and I like that I was able to personalise it with my own name!”

Helpful Report

Posted 1 year ago

“I used Papier for all my wedding stationary, it was the best decision, the design choices were beautiful, and it was so convenient to build my wedding stationary. It all came together so well on our big day!”

Helpful Report

Posted 1 year ago

“I get way too excited about a new diary and I absolutely LOVE this one! It’s my 4th year of ordering from Papier and I’m even more excited this year because it’s a page per day diary! Not wishing this year away but can’t wait to use it!”

Helpful Report

Posted 1 year ago

“Absolutely love my Papier products, but I took off a star because the layout of the productivity planner recently changed and I wish I had the option to still get the old one - I used it happily for 2 years. Otherwise they are beautiful quality and carefully thought out.”

Helpful Report

Posted 1 year ago

“Great quality items for all of our on the day Wedding stationary, with a really quick turn around time/delivery.”

Helpful Report

Posted 1 year ago

“It came out almost as expected however the photos were printed darker and with a lower quality, so some of them were harder to see & most were pretty grainy :(”

Helpful Report

Posted 1 year ago

Hi Alayna, Thank you for sharing your thoughts with us. I am so sorry to hear you are unhappy with your order. Would you be able to send over some clear, well lit photographs of the physical item to support@papier.com, so that we can determine whether these have printed as expected, or if there has been a printing error? Best wishes, Papier CS Team

Posted 1 year ago

“Great cards! Very easy to update and personalise!”

Helpful Report

Posted 1 year ago

“Quality stationery sent super quickly. Love these diaries and they get so many complements.”

Helpful Report

Posted 1 year ago

“The website could be improved by having a way to switch the selected photos around the preview rather than having to exit and start from scratch. I did view the finished product which had been delivered directly to a friend as a gift and was a bit disappointed about to see buckling on some of the images. The mount and frame were good enough quality. Delivery was made one day earlier than stated”

Helpful Report

Posted 1 year ago

“Notebooks, journals and diaries are absolutely beautiful. I always do and will continue to purchase them. I adore the designs and love the fact that you can personalise them. However, I ordered the highlighters recently as part of my order and the moment I opened them brand new and tried to use them, they were entirely dried out! Very disappointed with this as I usually have a great experience with Papier.”

Helpful Report

Posted 1 year ago

Hi there, thanks for sharing your feedback! I'm so sorry to hear this. I've reached out in regards to your earlier review - just in case my message was not successfully received, could you please send images of the items received to support@papier.com so our team can help further? Best wishes, Papier CS Team

Posted 1 year ago

“Very good quality stationery at a decent price.”

Helpful Report

Posted 1 year ago

“Received a faulty product. Very difficult to speak to a human. The autochat bot has very limited options and you cannot send an email directly, it gets them to contact you, and it hasn’t transfered on the questions i had submitted. I ended up trying to reach out via Instagram. I received a faulty product. A spiral bound planner with all the pages cut unevenly and aligned unevenly within the spiral. I was offered 20% off. Shocking quality for a very high price. Wouldn’t buy again.”

Helpful Report

Posted 1 year ago

Hi Hazel, thanks for sharing your feedback with us. I'm so sorry to hear that you're disappointed with your item received. I will certainly pass this feedback onto our team to consider in the future. I can see that my colleague Sian offered a free of charge replacement order or a partial refund, and the partial refund offer was accepted and processed. If you have further questions we can help with, please do get back in touch at support@papier.com. Best wishes, Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,441 reviews