Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stationery looks beautiful on screen, however, I’ve never actually received it. I reached out after my first personalised diary hadn’t been delivered for Papier to decide they’d reprint and resend. However, I’ve not received the second one either. The customer support that I’ve spoken to have been lovely and polite but I’m without a diary and they’ve had to print 2. Papier have put Royal Mail at fault saying it’s something to do with scanning the parcel incorrectly, but Royal Mail say they’re still expecting the parcels.”

Helpful Report

Posted 1 year ago

So sorry to hear this! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I asked for 15 name place settings to be printed urgently due to a very time sensitive wedding of a terminally ill patient. All I was asking was for a postal date of 1 day sooner than they advertised and they replied there was nothing they could do to help. I was asking for a 3 working day turnaround as opposed to a 4 “ I’m afraid we need to allow up to 4 working days for printing prior to dispatch as all products are made on demand. We are unable to speed up this process due to the nature of our printers work flow” I just cannot believe that there was nothing they could do, they were simply unwilling”

Helpful Report

Posted 1 year ago

We're so sorry for the disappointing experience here and that we were unable to expedite the production time on your order. I can see Nicole has cancelled and fully refunded your order as this wouldn't arrive to you in time. I'll certainly pass on your feedback here and do sincerely apologise again that we couldn't speed this up for you! Papier CS Team

Posted 1 year ago

“Absolutely stoked with the way the book turned out. The paperback and photo paper were great quality, and the design process was honestly fun (if not too time consuming).”

Helpful Report

Posted 1 year ago

“When our original order arrived damaged due to transit, the team immediately made us a replacement and it arrived in perfect condition. Very happy with the support from Papier to replace the damaged one.”

Helpful Report

Posted 1 year ago

“Love love my new 2025 botanical pink diary.”

Helpful Report

Posted 1 year ago

“I just wanted to leave a message with a big thank you to Steph in the customer service team. There was an error with my order and she helped me over the weekend to put it right and the correct order arrived with me the following week. I already adored Papier products but Steph going above and beyond to help me made me love the brand even more.”

Helpful Report

Posted 1 year ago

“Excellent quality and service”

Helpful Report

Posted 1 year ago

“Pages on the are so thin that even the printing from the manufacturer shows through the flip page. Ink bleeds right through the page, making the planner unusable.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to arrange a solution. Papier CS Team

Posted 1 year ago

“Amazing product and packaging. Would love to have the option of thicker paper”

Helpful Report

Posted 1 year ago

“The week of our wedding there was a miscommunication regarding our escort cards and I was left scrambling to come up with an elegant solution. I found Papier with a simple google search and am so happy I did. Not only was I able to easily create my escort cards and table numbers but they also came earlier than expected and were exactly what I was hoping for! I was so pleased that I just ordered my thank you cards with them as well. Will continue to be a repeat customer!”

Helpful Report

Posted 1 year ago

“Beautiful products but it has taken me a while to be a repeat customer as my last order was a disaster with not all of the items being dispatched. After many years I decided to order personalised gifts again and once again only two out of three items arrived! I notified customer service straight away and after many emails they are printing another item which will take another 10 days to get to me which will be late for the recipient. I paid express shipping for my initial order so I would receive the items in plenty of time however there wasn’t any offer of refunding this. When I requested to be refunded for the express shipping I was only offered a 15% discount off the item which was a mere $6.00 or I could cancel my order! The items are for teachers at my son’s school and I wanted their gifts to be the same but personalised. Therefore I can’t cancel the third book and need to wait at least 10 days for it to arrive …. Terrible service and no attention to detail with dispatching items! It’s a pity because the personalised books are lovely. This will be the last time I order from Papier. As mentioned it’s taken me years to repurchase after the first order mishap years ago and now it has repeated again! Not happy.”

Helpful Report

Posted 1 year ago

Thanks for your feedback! We're so sorry for the negative experience here. The replacement for the missing book is now dispatched so should be with you soon. We've gone ahead and refunded the shipping cost paid as compensation for the delay to this item, this will be reflected in your statements in 5-10 working days. Papier CS Team

Posted 1 year ago

“What an exciting place for a stationary lover And for a sister who’s birthday is coming”

Helpful Report

Posted 1 year ago

“Great products. Easy to order .”

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Posted 1 year ago

“Such a beautiful card, really great quality, thank you Papier.”

Helpful Report

Posted 1 year ago

“Prompt and useful reply following an unproductive chat with AI which i’d given upon!”

Helpful Report

Posted 1 year ago

“Awful customer service, poor maintenance of their printers, no back up service in case of failures, no updated shipping times, poor service all around. Will not be shopping here again.”

Helpful Report

Posted 1 year ago

Hi there, thanks for sharing your experience with us. We're so sorry to hear that your order was delayed, and do apologise for the disappointment caused by your experience. I can see that your shipping fees paid on the order have been refunded to you - please do get back in touch at support@papier.com if you do have any questions regarding this. We will be sure to share this with the team as feedback on how we can improve in the future. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“So happy with the service from Papier! My package was lost, and they sent a replacement straight away. It's my second product from them. My weekly academic planner is amazing. Sumptuous paper, excellent design, great quality.”

Helpful Report

Posted 1 year ago

“I ordered a photobook of wedding photos as a gift for my husband for our first wedding anniversary. I decided to order from Papier and pay the premium to do so as their quality looked great and they had loads of good reviews regarding their customer service etc. I also paid extra (almost £9) for the expedited delivery to ensure that it would arrive a couple of days before our anniversary. The day before it was supposed to be delivered it was still showing as 'in production' so I messaged as I was concerned, but I was reassured that it was due to be dispatched later that day. Lo and behold it was not dispatched that day and therefore didn't make it in time for our anniversary. I did receive an email that day to say that there was a delay with my order and the shipping cost would be refunded to me. I followed up with an email expressing how disappointed I was that I would not have a gift to give to my husband on our first wedding anniversary and that the delay with my order wasn't addressed when I had messaged the previous day - had it been I would have had time to source an alternative (for context there was a technical issue with binding the photobooks, which they surely must have known about at the time). The reply I received was totally unapologetic and basically said that it was ok because my order had now been dispatched and my shipping cost had been refunded. There was absolutely no acknoweldgment of the situation I had been put in. I did receive my order (the day after my anniversary, luckily my husband was very understanding) and the photobook is beautiful, but I'm unable to give a higher rating or say I would recommend Papier due to the terrible customer service I have received.”

Helpful Report

Posted 1 year ago

Hi Lauren, Thanks for sharing your experience with us. We're so sorry for the disappointment caused here by the delay to your order and that the item arrived the day after your gifting occasion. We absolutely appreciate that this is not an ideal experience, and we're so sorry that we missed the mark on this order. We've shared your feedback with the team and are so sorry again for the trouble caused. Please do get back in touch at support@papier.com if you do have further questions and we'll be happy to help further. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Ordered two personalized bullet journals to give as gifts and am very pleased with the outcome. The binding is well done, paper is a good weight, colors are as expected, and the personalization was correct. What you see is what you get and I couldn't be happier.”

Helpful Report

Posted 1 year ago

“Paper products are great, writing products are not. I purchassed a ball point pen and immediately had issues with writing quality. Essentially the pens do not output ink consistently and leave spots where ink does not transfer tothe paper. Customer service was great, and they sent me 2 free refills. Both of those refills had the same issue. I decided to give the roller ball refill a try, and bought some roller ball refills. All roller ball refills had the same quality issue. At this point I have tried over 6 different pen refills, and had issues with all of them. The pen housing is heavy, but the weight distribution is not balanced very well. With the cap on the back of the pen, it is difficult to write with, and with the cap off the pen it feels strange in the hand. I have since bought a nicer pen for less money, but believe I am outside of the return window for all of my ink products at this point.”

Helpful Report

Posted 1 year ago

Hi Tayloe, thanks for sharing your feedback with us! I'm so sorry to hear that you've had such trouble with your rollerball pen and refills. Please do get back in touch with our team at support@papier.com and we can help sort a suitable solution for you, it does appear that your most recent order is within our returns window and we'll be happy to help sort this for you. Best wishes and our apologies again, Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,455 reviews