Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,308 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still hasn’t arrived - it’s been a month :(”

Helpful Report

Posted 1 year ago

“I ordered a book especially for an important event and ordered with time to spare. Had emails saying the order was delayed twice. Very disappointed that I won’t receive in time for purpose”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order and the inconvenience this has caused you. I can confirm a refund on your postage fee has been processed and we're working hard to get your order to you as soon as possible. Please do reach out to us at support@papier.com with any further queries. Papier CS Team

Posted 1 year ago

“Beautiful product. Arrived just as described. I appreciate the layout of this planner -- hard to find both the month overview and daily outline how I like it, and of course, the cover designs can't be beat. Thanks for making a planner I'm excited to use each day!”

Helpful Report

Posted 1 year ago

“Beautiful, though I was disappointed by the quality.”

Helpful Report

Posted 1 year ago

“Good for a simple photo album such as a wedding album but lacks functionality for more more complicated album such as adding text,”

Helpful Report

Posted 1 year ago

Thanks for your review, Geoff! I'm sorry to hear about your disappointment with the functionality of our photobook editor. For this product, we do offer the layout option to add a page of text as well as the 5 layouts which offer captions. However, I will certainly pass your feedback forwards on this as we're always looking to improve our products! Papier CS Team

Posted 1 year ago

“Fabulous service and beautiful printing - I made a mistake with my order and the team were so helpful in sorting it out for me.”

Helpful Report

Posted 1 year ago

“Exceptional products and service.”

Helpful Report

Posted 1 year ago

“I like Papier a lot based on my first time shopping with them, which was very recently. The product was very well packaged — it didn't come in a comically massive box, which some slim things like notebooks tend to do — and, as someone who likes keeping nice paper, I found the tissue paper to be very nice indeed. The order was dispatched and fulfilled promptly, and I appreciated the 10% student discount.”

Helpful Report

Posted 1 year ago

“My son has been using Papier for photo books for a while now, and when we decided to create a book for my daughter‘s big birthday, it just had to be Papier! I am extremely pleased with the outcome and my daughter was absolutely delighted with her birthday gift! Thank you so very much for the outstanding quality and also for your wonderful support by your Customer Service Department who sorted my account query so quickly! We will definitely be back for more photo books!”

Helpful Report

Posted 1 year ago

Thanks for your lovely feedback, Insa! I'll certainly pass this on to Danielle & Steph! Papier CS Team

Posted 1 year ago

“Amazing, love the quality of the paper, love the design, a lot of content in this diary like assignment pages, cannot think of anything bad”

Helpful Report

Posted 1 year ago

“The loveliest personalised card and also great customer service very helpful!”

Helpful Report

Posted 1 year ago

“Bought the academic planner for my sons - one at Uni and the other at sixth form. Now regretting I didn't buy one for myself given I work in a school and the academic calendar would so suit me too!”

Helpful Report

Posted 1 year ago

“I normally love Papier's high-quality paper products! The designs are beautiful. However, the 2025 planner I ordered is an enormous disappointment. The cover feels chintzy and the paper is super thin. There's no way the ink won't bleed through to the other side. Additionally, the first page inside appears to have water damage. This purchase was a waste of my time and money.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your planner, Erin! Please feel free to pop over photos of the item to support@papier.com so we can look into this further for you. Papier CS Team

Posted 1 year ago

“I love the variety of designs and colors of the books. It's helped me stay organized and I love filling out my monthly checklist.”

Helpful Report

Posted 1 year ago

“I absolutely love Papier’s beautiful and wide range of stunning personalised diaries. I’ve bought several over the past 5 years and this year have also bought personalised recipe and wellness journals and notebooks for myself, family and friends. I love art and keep each diary as a beautiful momento. Thank you Papier for your gorgeous range of beautifully made products and for shipping them safely to me in regional NSW, Australia! 🌟🌟🌟🌟🌟”

Helpful Report

Posted 1 year ago

“I always get my personal diary for you as I love the quality of the diary and the designs are beautiful.”

Papier 5 star review on 28th September 2024

Helpful Report

Posted 1 year ago

“I love these planners, I had one last year and I just received one for this year. They have helped me meet academic deadlines and many other things. I was a little sad when I get mine this year to find out that they changed the lay out of all the pages and there’s no longer 2 bookmarks. Maybe that’s just the specific planner I got but I didn’t see anywhere online that specified this. Still love it though!”

Helpful Report

Posted 1 year ago

“I ordered a pack of highlighters and received them a week before school started. When wanting to use them for the first time they were dry, and the tip of the highlights were hardened. Waste of money.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please reach out to us at support@papier.com with photos showing the issue and we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“The products I received were great; however, when I reported that my order was lost in the mail, I wasn't offered a discount or anything. It would have been nice to receive something since I ordered the products for a five-year-old's birthday and it came in about 2 weeks late.”

Helpful Report

Posted 1 year ago

“Such a gorgeous journal, lovely colours, amazing quality and meaningful sections to help you write about important aspects of your day/life. I received my first journal as a gift, this is my second Papier journal and won’t be my last!”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,308 reviews