Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are delighted with our wedding invitations. Such a beautiful design and quality finish.”

Helpful Report

Posted 1 year ago

“I love, love, love Papier journals. I love the paper, I love the covers and I love giving them to myself and as gifts to others. I've bought a lot of journals but papier is the one I keep coming back to.”

Helpful Report

Posted 1 year ago

“I absolutely LOVE my journals, they are so cute, good quality, and the perfect size.”

Helpful Report

Posted 1 year ago

“So happy with the photo book I purchased. The quality is fantastic and customer service is excellent thank you”

Helpful Report

Posted 1 year ago

“I bought a personalised card which cost £13 for a quick delivery! Sorely disappointed. Was not impressed with the quality of the print or card. Wouldn’t purchase again”

Helpful Report

Posted 1 year ago

Thanks for your feedback - I'm sorry to hear that! Please do feel free to send over photos of the item to support@papier.com and we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“The planner came out exactly as I was hoping and looked great. It was also a good quality. The only issue I had was that it has water damage from the delivery. I guess the box wasn't secure enough and the edges of the planner are uneven and discolered from water damage.”

Helpful Report

Posted 1 year ago

“I love my custom, soft cover, planner! The quality is wonderful. Excited to begin using it daily.”

Helpful Report

Posted 1 year ago

“Ordered personalised address books as Christmas gifts. I am very pleased with these, and they came beautifully packaged. Service was excellent.”

Helpful Report

Posted 1 year ago

“Love these daily planners! They are so convenient and aesthetic. I love that you fill out the date because I won’t “waste” a week if we travel”

Helpful Report

Posted 1 year ago

“I have ordered twice now from Papier and the process could not be easier, lovely customisable designs and gorgeous gifts. I'll be back!!”

Helpful Report

Posted 1 year ago

“I was super excited to order a photobook for my partners birthday and when it arrived I was extremely dissappointed. I ended up buying a different birthday gift as I was embarassed giving them the book as a gift due to the poor quality. Firstly, the front cover image was slanted and then the image quality of all of the photos were super grainy. I was surprised since all of the images in the book were taken on a DSLR and not a phone. I reached out to customer service about my faulty photobook and was not very happy with their response. I will not be buying from Papier in the future.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Emily - so sorry to hear this! I can see Olivia has processed a partial refund for you, but please do reach back out to us at support@papier.com if you have any further queries on your order and we'll be happy to help. Papier CS Team

Posted 1 year ago

“I ordered a customised diary for my business. A couple of weeks later I received an email stating their printers had issues (absolutely fine, these things happen) and they would deliver next day as soon as said issue was fixed. It’s now been 2 months and there has been no sign of the diary. I have spoken with customer service who apparently re-placed the order and it should have come this week. Still no sign of the diary. I am really disappointed as I really loved their journals and was going to order a few as Christmas presents for staff (and they aren’t exactly cheap). Just feels like a scam.”

Helpful Report

Posted 1 year ago

So sorry to hear about the delay to your order, Anna! I can see your order has now been marked as delivered, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“We received a decent product overall and would recommend it to others. However, if you're creating a photo book as a special gift, be aware that the quality control could be better. Our book arrived with 3-4 unexpected blank pages at both the beginning and the end of each book, even though the preview suggested there would only be one unfilled page. Additionally, we included a poem that appeared fine during the creation process online, but the printed version that we received had missing Unicode characters, showing up as a square with a question mark before each new line of the poem. This suggests that the book probably was not reviewed by a real person before shipping. While the product isn't bad, the quality issues - particularly the odd unicode/hex characters - left us feeling embarrassed when gifting it to the bride and groom.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Igor - we're so sorry to hear this! If you're able to send over some photos of the item to support@papier.com, we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“I designed my own save-the-dates and wanted to print them through Papier. The upload process and instructions were very clear and easy. When my proof was sent to me, the trimming was off so I reached out to customer service. The rep verified it was not my fault and placed a new proof order. After waiting two weeks for the new proof I come to find out the proof was canceled without telling me. When I reached out again and ordered a new proof, it arrived and once again the trimming was off. After these two failed attempts and poor experience I decided to order my save the dates through a different company. Love Papier's other products but their printing isn't great sadly!”

Helpful Report

Posted 1 year ago

So sorry to hear this, Hannah! This is of course not in line with our usual standards. If you'd like to reach out to us at support@papier.com with photos of the faulty items, we'd be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Lovely company! Amazing designs & easy personalizations!”

Helpful Report

Posted 1 year ago

“Gave the recipe book as a gift to my boyfriend and he LOVED it! Such a sweet gift to build memories together.”

Helpful Report

Posted 1 year ago

“Love my Christmas cards! So cute, and the process was super easy. Delivery was quick!”

Helpful Report

Posted 1 year ago

“Very useful!”

Helpful Report

Posted 1 year ago

“I don’t want your branding on my stationary. I paid you, I’m not advertising for your company.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Bryan! We've taken the step of adding our logo to protect the artwork that our designers work so hard to bring to life. We will of course pass on your thoughts and apologies for any disappointment! Papier CS Team

Posted 1 year ago

“The website is intuitive, plus Papier have a great range of items and the majority of those that I looked at are customisable”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,455 reviews