Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,307 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best paper products ever”

Helpful Report

Posted 1 year ago

“I have ordered personalised diary for a fee years now, always received a perfect product”

Helpful Report

Posted 1 year ago

“Terrible company, they pride themselves on being a luxury photo album provider. They are quick to take money - almost £100 per book - and then not deliver on time frames. No compensation for the delay provided. Especially given the urgency of a bereavement. No understanding from the team and instead I’m advised after 3 weeks to simply cancel the order if I don’t care. I spent ages organising and creating the album but my time obviously isn’t precious.”

Helpful Report

Posted 1 year ago

Hi Sanjana, thanks so much for sharing your experience, we're so sorry for the disappointment caused here! Regarding the option to cancel your order, we're truly so sorry if this felt insensitive and if it came across that way. We extend this option to any customers who may no longer wish to proceed with an order if it's for a special occasion that might be missed and is not able to be expedited, but we extend our biggest apologies again that this came across otherwise. I can confirm that my colleague has processed a 20% refund on your order in addition to the previous shipping refund as an apology for the delay and trouble caused. It may take up to 10 days for this to reflect in your banking account if you haven't seen this come through on your end just yet. If you require further support, please do not hesitate to reach out to support@papier.com. Best wishes and our apologies again, Papier CS Team

Posted 1 year ago

“still waiting for my photo book!!”

Helpful Report

Posted 1 year ago

Hi Duncan, Thanks for sharing your experience with us - we're so sorry to hear that your order has been delayed. I can see that the order has been upgraded to express delivery free of charge so that this can arrive to you as quickly as possible once dispatched, and your shipping fees paid on the order have been refunded as a further apology for the trouble. If for any reason you'd like to cancel the order before dispatch, we can help with this if needed - please do get in touch at support@papier.com if so. Our biggest apologies again for the wait! Best wishes, Papier CS Team

Posted 1 year ago

“Unfortunately due to Supplier issues your end my product was not available for the required date, it was a birthday present, I paid extra for prompt delivery, I had to cancel the order.”

Helpful Report

Posted 1 year ago

Hi Georgina, thank so much for sharing your experience with us. We're so sorry to hear that your order was delayed and subsequently did not make it in time for your gifting occasion. I can see that the order has been cancelled and fully refunded by my colleague, this should be reflected in your banking statements within 5-10 days. We're so sorry again for the disappointment caused here. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“I absolutely love these planners and this should have been a 5* review, but for one change that was made this year. The Papier logo is now very prominent on the front of the book... as well as being on the back. It may sound a little silly, but I've never been a big logo person. They definitely are welcome to the back, but having the brand name be the main focal point on the front is disappointing... It detracts from the design in my mind. Other than that, the quality is excellent, size is perfect, and I love the two ribbon place markers.”

Helpful Report

Posted 1 year ago

“This is the third one of these diaries excellent dia I have bought from you. My daughter loves them as it helps her sort out her busy lifestyle. This year's cover is lovely, my opinion as she hasn't seen it yet.”

Helpful Report

Posted 1 year ago

“There seems to be a manufacturing issue as the paper is wavy and has not been trimmed in line with the cover. It therefor hangs out of the top and side of the book. A big disappointment after such a long wait!”

Helpful Report

Posted 1 year ago

Hi Kate, Thanks so much again for the sharing this feedback. We're so sorry to hear that there's been an issue with your order received, and have reached out to you to help further. If you haven't received our email, please can you send across images of the item received to support@papier.com so we can help further with sorting a suitable solution for you? We're so sorry again for the trouble with your order! Best wishes, Papier CS Team

Posted 1 year ago

“It’s been more than 20 days that my order is on hold with you, apparently due to a ‘technical issue with supliers’. This is unacceptable. I wasn’t informed of that before buying it and there is no banner on your website at the moment making customers aware of this problem.”

Helpful Report

Posted 1 year ago

Hi Marcia, thanks for sharing your review with us. We're so sorry for the delay to your order and disappointment caused by this! I can see this has been marked as delivered to you on October 12th, but if you haven't successfully received this order please send us a note confirming your address to support@papier.com and our team will help sort this further for you. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Dear Papier, I love all of your products. This time I purchased a pack of hi-liters but they have all dried out. I am unable to use them. I took some photos. Would you like me to send them? Please can you send me a pack of hi-liters that work? Thank you for your notebooks and diary which are beautiful. My friend used to buy them for me and now she has moved away I am hooked and so buying them for myself. I wont go anywjhere else for my diaries or notebooks now!”

Helpful Report

Posted 1 year ago

“Beautiful stationary and cards.”

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Posted 1 year ago

“Great product. Very happy with the outcome. Our order arrived damaged, likely by courier as the outer box was damaged. Papier responded within minutes and had a replacement order out to us at no charge.”

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Posted 1 year ago

“I designed a photo album with Papier which turned out very pretty. However, delivery came in 4 days later than estimated which was very inconvenient as this was a gift for a particular occasion.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Christianna! We're so sorry to hear about the delay to your order - a shipping fee refund has been processed to compensate this now. Papier CS Team

Posted 1 year ago

“Great variety of designs to choose from, received my order in a timely fashion. Quality product.”

Helpful Report

Posted 1 year ago

“Lovely products good quality”

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Posted 1 year ago

“Had a small problem it was resolved right away. Perfect customer service and support. Thank you”

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Posted 1 year ago

“I have not received my order.”

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Posted 1 year ago

Hi Elaine, thanks for sharing your feedback! I'm so sorry to hear this. I can see from your tracking link that the parcel was marked as delivered on October 11th, if you have not successfully received this order, can you please send a message to support@papier.com confirming your delivery address so we can help sort a solution for you? Best wishes and apologies for the trouble, Papier CS Team

Posted 1 year ago

“Beautiful thank you. Unfortunately there was a rogue space on my personalisation- my fault entirely so the second line wasn’t aligned but not a big problem. I love it!”

Helpful Report

Posted 1 year ago

“The writing on the front of the diary is so pale you can't see it. This is not how it showed on the preview before ordering. VERY DISAPPOINTED.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Joanne! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“This is my 3rd Papier planner that I have ordered over the years and it is by far my favorite! It is packaged so beautifully when it arrives in the mail. I am so excited to use it! I love all of the different designs to pick from as well as the ability to have it customized. I will definitely be buying more Papier products in the future.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,307 reviews