Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,307 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great cards! Very easy to update and personalise!”

Helpful Report

Posted 1 year ago

“Quality stationery sent super quickly. Love these diaries and they get so many complements.”

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Posted 1 year ago

“The website could be improved by having a way to switch the selected photos around the preview rather than having to exit and start from scratch. I did view the finished product which had been delivered directly to a friend as a gift and was a bit disappointed about to see buckling on some of the images. The mount and frame were good enough quality. Delivery was made one day earlier than stated”

Helpful Report

Posted 1 year ago

“Notebooks, journals and diaries are absolutely beautiful. I always do and will continue to purchase them. I adore the designs and love the fact that you can personalise them. However, I ordered the highlighters recently as part of my order and the moment I opened them brand new and tried to use them, they were entirely dried out! Very disappointed with this as I usually have a great experience with Papier.”

Helpful Report

Posted 1 year ago

Hi there, thanks for sharing your feedback! I'm so sorry to hear this. I've reached out in regards to your earlier review - just in case my message was not successfully received, could you please send images of the items received to support@papier.com so our team can help further? Best wishes, Papier CS Team

Posted 1 year ago

“Very good quality stationery at a decent price.”

Helpful Report

Posted 1 year ago

“Received a faulty product. Very difficult to speak to a human. The autochat bot has very limited options and you cannot send an email directly, it gets them to contact you, and it hasn’t transfered on the questions i had submitted. I ended up trying to reach out via Instagram. I received a faulty product. A spiral bound planner with all the pages cut unevenly and aligned unevenly within the spiral. I was offered 20% off. Shocking quality for a very high price. Wouldn’t buy again.”

Helpful Report

Posted 1 year ago

Hi Hazel, thanks for sharing your feedback with us. I'm so sorry to hear that you're disappointed with your item received. I will certainly pass this feedback onto our team to consider in the future. I can see that my colleague Sian offered a free of charge replacement order or a partial refund, and the partial refund offer was accepted and processed. If you have further questions we can help with, please do get back in touch at support@papier.com. Best wishes, Papier CS Team

Posted 1 year ago

“Lovely idea but pictures and paper undulating behind the glass”

Helpful Report

Posted 1 year ago

Hi John, thanks for sharing your feedback! We're so sorry to hear that there's an issue with your order. Could you please send across some images of the item received to support@papier.com so that our team can look into this for you and help sort a solution? Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“The quality of the printing of images is not very good”

Helpful Report

Posted 1 year ago

Hi there, thanks for your feedback! We're so sorry to hear this. Could you please email support@papier.com with images of the item received so that our team can help further in sorting a solution for you? Best wishes, Papier CS Team

Posted 1 year ago

“Excellent quality product delivered right on schedule, will continue to order in future.”

Helpful Report

Posted 1 year ago

“The recipe book was perfect! My girlfriend loves it. It arrived in a timely manner as well.”

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Posted 1 year ago

“10000/10 customer service!”

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Posted 1 year ago

“Super helpful customer service”

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Posted 1 year ago

“Very pleased with the quality of my Papier collage print and frame order, as well as the speedy delivery!”

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Posted 1 year ago

“Papier is pretty expensive, but it's definitely good quality. If you're looking to save a bit of money during a wedding then I suggest using papier for your closet family and friends and then somewhere like Vistaprint for the remainder of guests. Lovely quality but it all adds up.”

Helpful Report

Posted 1 year ago

“Last year 2024 I purchased a beautiful leather diary and I was absolutely delighted with it when it arrived with me, recently I wanted to order another leather diary for 2025, to say I was extremely disappointed that you didn’t have any was an understatement, I went ahead and ordered a personalised hard back and I was extremely disappointing with it when it came”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave your feedback, Charlene! I'm so sorry to hear that you were disappointed with your order. I can see Olivia has processed a partial refund for the disappointment, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Instantly resolved an issue with a non delivered product. Refunded in a matter of minutes. Excellent customer service, special thanks to Maya, I thoroughly recommend Papier.”

Helpful Report

Posted 1 year ago

Thanks for your lovely feedback, Mike - I'll be sure to pass this on to Maya for you! Papier CS Team

Posted 1 year ago

“delivery came late and no one responded to my emails! binding bit broken too”

Helpful Report

Posted 1 year ago

So sorry to hear this, Rebecca! If you'd like to reach out to us at support@papier.com with photos of the damaged item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“I placed an order with Papier on Sunday 20 September, after seeing numerous targeted advertisements on social media. My order included two personalised diaries and two recipe journals, totaling £105.00. On Monday 30 September, I reached out to Papier's Customer Service for an update on my order, as I had not received any correspondence regarding its status for the past ten days. Sian responded to my inquiry but provided an unsatisfactory answer, stating that the team could not provide further information on the delivery and that I would simply have to accept the delay. Although I was frustrated, I felt there was little I could do at that point. On Tuesday 8 October, I followed up again regarding my order, particularly as two of the four items were intended as gifts and were now significantly delayed. Nicole then confirmed that my order had been despatched, and it was finally delivered on Thursday 10 October - twenty days after I had placed my order. While I might have overlooked the poor service and delivery timeline, the quality of the products left much to be desired. For a company that invests heavily in advertising, the quality of the items was abysmal. The books were printed on substandard paper, with flimsy front covers. The pages were misaligned, protruding on three sides when the books were closed. Consequently, I could not gift two of the journals as they appeared cheap and unworthy. Given the quality I received for over £100, I was too disheartened to even escalate this matter, especially as the customer service representatives proved useless at resolving issues. I strongly advise potential customers to avoid Papier, as their products are of subpar quality and overpriced. There are many alternatives offering better quality at reasonable prices. This was my first experience shopping at Papier, and it will certainly be my last.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your feedback, Aiysha. We're so sorry to hear about your disappointing experience with us. Regarding the faulty items, please feel free to contact us at support@papier.com with photos showing the issues and we'll be more than happy to arrange a solution for you! Papier CS Team

Posted 1 year ago

“To me is the perfect Wedding card because it is very original and has not the usual images.”

Helpful Report

Posted 1 year ago

“Been ordering my yearly diaries for a few years now from Papier. Love the outside designs and the way you can personalise them. Not overly keen on new inside areas, new habits and priorities monthly goals, not all needed.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,307 reviews