Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,305 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only had my academic planner for 3 months and it is already falling a part. I got the spiral version because I like to fold the pages back. The coil keeping it together is so flimsy that the back cover has already fallen off. I use my planner everyday and it was supposed to last me until the end of the school year next May. Now I will have to purchase another one at the start of the year. I am very disappointed.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“I love the personalized note cards. I ordered two different designs, and 1 with the thicker stock. They are great. I wish that you had more options for envelope liners. I always order liners and the blue stripes are attractive, and do not match either of the designs that I selected.”

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Posted 1 year ago

“Beautiful products and they arrive so quickly!”

Helpful Report

Posted 1 year ago

“I ordered a set of stationary as a gift and was so pleased with the quality and packaging. The recipient absolutely loved the design and colors and was touched by the personalization details. A thoughtful gift that leaves the recipient feeling special that doesn’t require immense time or energy.”

Helpful Report

Posted 1 year ago

“Although Papier came at the recommendation of the bride-to-be, we were extremely disappointed in the quality of the production (even after they placed a re-order of the invitations). The initial Sage Border Rehearsal Dinner invitations were printed on the premium card stock paper. The Sage border was uneven around all four sides of the invitation and the basic template relative to the page set up and font appeared to be too small for the size of the page. We contacted Papier Support and worked with Nicole who was understanding and immediately initiated a reorder. Upon receipt of the second order, we could only use half of the invitations because there was a black ink smudge on 10 of the 20 invitations. Initially, we ordered a vellum wrap from another vendor so we were able to wrap the invitations and disguise the flaws of the product. The poor quality and the lack of attention to minor details looked as if the invitation was printed by an inexperienced team. In my opinion, Papier's quality control team needs to be focused on developing a visual experienced product line. I will not use Papier again as source for any speciality orders in the future.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointing experience here, Gail! This is of course not in line with our usual standards. If you'd like to contact us at support@papier.com with photos showing the issues to your replacement order, we can of course arrange a further solution for you. Papier CS Team

Posted 1 year ago

“Really lovely quality, make lovely Christmas gifts ❤️”

Helpful Report

Posted 1 year ago

“So many beautiful products - a treat of a website”

Helpful Report

Posted 1 year ago

“Amazing products, with perfect quality. Super amazing customer service too, and helpful in all times of need and want. A returning customer for all my cards, and many gifts. 💛”

Helpful Report

Posted 1 year ago

“Very happy with the items and very quick delivery”

Helpful Report

Posted 1 year ago

“Absolutely fantastic from start to finish! Thank you so much - wonderful experience”

Helpful Report

Posted 1 year ago

“Stationery looks beautiful on screen, however, I’ve never actually received it. I reached out after my first personalised diary hadn’t been delivered for Papier to decide they’d reprint and resend. However, I’ve not received the second one either. The customer support that I’ve spoken to have been lovely and polite but I’m without a diary and they’ve had to print 2. Papier have put Royal Mail at fault saying it’s something to do with scanning the parcel incorrectly, but Royal Mail say they’re still expecting the parcels.”

Helpful Report

Posted 1 year ago

So sorry to hear this! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I asked for 15 name place settings to be printed urgently due to a very time sensitive wedding of a terminally ill patient. All I was asking was for a postal date of 1 day sooner than they advertised and they replied there was nothing they could do to help. I was asking for a 3 working day turnaround as opposed to a 4 “ I’m afraid we need to allow up to 4 working days for printing prior to dispatch as all products are made on demand. We are unable to speed up this process due to the nature of our printers work flow” I just cannot believe that there was nothing they could do, they were simply unwilling”

Helpful Report

Posted 1 year ago

We're so sorry for the disappointing experience here and that we were unable to expedite the production time on your order. I can see Nicole has cancelled and fully refunded your order as this wouldn't arrive to you in time. I'll certainly pass on your feedback here and do sincerely apologise again that we couldn't speed this up for you! Papier CS Team

Posted 1 year ago

“Absolutely stoked with the way the book turned out. The paperback and photo paper were great quality, and the design process was honestly fun (if not too time consuming).”

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Posted 1 year ago

“When our original order arrived damaged due to transit, the team immediately made us a replacement and it arrived in perfect condition. Very happy with the support from Papier to replace the damaged one.”

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Posted 1 year ago

“Love love my new 2025 botanical pink diary.”

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Posted 1 year ago

“I just wanted to leave a message with a big thank you to Steph in the customer service team. There was an error with my order and she helped me over the weekend to put it right and the correct order arrived with me the following week. I already adored Papier products but Steph going above and beyond to help me made me love the brand even more.”

Helpful Report

Posted 1 year ago

“Excellent quality and service”

Helpful Report

Posted 1 year ago

“Pages on the are so thin that even the printing from the manufacturer shows through the flip page. Ink bleeds right through the page, making the planner unusable.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to arrange a solution. Papier CS Team

Posted 1 year ago

“Amazing product and packaging. Would love to have the option of thicker paper”

Helpful Report

Posted 1 year ago

“The week of our wedding there was a miscommunication regarding our escort cards and I was left scrambling to come up with an elegant solution. I found Papier with a simple google search and am so happy I did. Not only was I able to easily create my escort cards and table numbers but they also came earlier than expected and were exactly what I was hoping for! I was so pleased that I just ordered my thank you cards with them as well. Will continue to be a repeat customer!”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,305 reviews