Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great cards and delivery.”

Helpful Report

Posted 1 year ago

“Good service and additional voucher really helped my decision to purchase. Easy to use software but spell and grammer check should be added into the software”

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Posted 1 year ago

“Still waiting on my order that was places several weeks ago.”

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Posted 1 year ago

Thanks for your feedback, Shirley - sorry to hear this! We've reached out to you via email now. Papier CS Team

Posted 1 year ago

“I LOVE the list note pads and am so sad they can no longer be personalized! I reordered every year at the holidays; they make great gifts.”

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Posted 1 year ago

“Your Birthday card service is perfect and highly reliable.”

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Posted 1 year ago

“We ordered a diary for our grandson. It is perfect for him. The only problem was the courier who was very slow. There was no communication to let us know when it was coming and it was left on the front steps while we were away for the weekend. It is just lucky that it wasn’t stolen or rained on.”

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Posted 1 year ago

“said order was dispatched ordered nearly 3 months ago never got any update on my order or no refund”

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Posted 1 year ago

So sorry to hear your order didn't arrive safely Jessica - it looks like this was returned to us by the courier! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Planner is great I personalized mine and the graphic is not centered kind of bummer. But I’ll still use it”

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Posted 1 year ago

Thanks for your review, Anna! So sorry to hear that. Please do reach out to us at support@papier.com with photos of the item and we'll be happy to arrange a solution. Papier CS Team

Posted 1 year ago

“This is my first order from Papier and I will certainly order all my notebooks from them in the future. I ordered a personalised notebook and the quality and simple design is gorgeous. The paper quality is top notch! I love writing my daily list on the premium quality pages.”

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Posted 1 year ago

“amazing customer service, great personalization print :))”

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Posted 1 year ago

“A beautiful product of great quality. Perfectly packaged to give as a gift.”

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Posted 1 year ago

“A lovely company, full of beautiful gift ideas”

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Posted 1 year ago

“Love how you can custom each book! I love my daily planner so much and it is very productive and well laid out. I have already recommended Papier to many friends”

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Posted 1 year ago

“Unconscionable that a higher end stationary vendor wouldn’t offer matching, high quality envelopes! Insanity to pay for extra thick card stock, then be forced to pair with flimsy, unlined, unmatched envelopes?!! We’ve always appreciated the whimsy, originality + quality of Papier but are now looking for other vendors. Bummer!”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your envelopes, Lauren! I will certainly pass this feedback on. Papier CS Team

Posted 1 year ago

“Terrible experience, book never arrived ruining a special birthday gift. Poor customer service with no idea of when it might arrive and no thought to give discount to make up for what had happened. I’ve used CEWE to make it instead, much better than Papier”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointing experience here, Lucy! I can see your order was cancelled and fully refunded by Danielle but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Excellent service and fast delivery. Really easy to order. Highly recommend. I have used Papier for buying notebooks and cards.”

Helpful Report

Posted 1 year ago

“My daughter always chooses your diary as her "Secret Santa" present! She is a Community Nurse and this diary is excellent quality and lasts for the whole year, still looking stylish and strong even in December! Having a personalised name on the front makes it extra special. The diary arrives very well packaged too.”

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Posted 1 year ago

“Really quick delivery. Really beautiful and special personalised gift, that I can’t wait to gift this Christmas”

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Posted 1 year ago

“Fantastic quality, beautiful designs. I keep coming back year after year.”

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Posted 1 year ago

“Excellent customer service and high quality products”

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Posted 1 year ago

Papier is rated 4.6 based on 17,455 reviews