Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,305 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first order we received was delayed, and then arrived damaged, which was not a good start. However Papier were very responsive in dealing with the issue, customer support were very attentive, and in the end we received a high quality photo book. Therefore, despite the initial experience, we would recommend Papier and we are happy with the quality of the product”

Helpful Report

Posted 1 year ago

“Quick service and delivery and good quality product. Great ideas for prompts to help mental health.”

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Posted 1 year ago

“very pleasing array of goods. I like the quality of the paper goods and the unusual bookmarks.”

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Posted 1 year ago

“I’ve used Papier 3/4 times recently and the quality and service is fabby yay…..”

Papier 5 star review on 31st October 2024

Helpful Report

Posted 1 year ago

“Happy with the lovely items I received, however the first pen arrived alone in a box big enough for a pair of shoes! After chasing the late arrival of my other items I was told one (pen clip) is unavailable (not particularly important anyway) and the personalised diary had to be re-ordered. Apart from the obvious delay this was handled with efficiency and courtesy. I’ve been buying a diary from Papier as a gift for my niece for a few years now and will continue to do so as the quality (and service when things don’t go perfectly) is excellent.”

Helpful Report

Posted 1 year ago

“This is the fourth year in a row now that I have purchased a Papier diary. This year I ordered the exact same diary (same cover etc). Overall I love the Papier product, but I don't like the new change to the front of the diary where Papier have inscribed their name directly under where my name and the year date goes. This is something new for the 2025 diary. I have blacked this out. I'd really like this NOT to be done next year.”

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Posted 1 year ago

“I had already ordered and received my menu cards for my wedding which is now 1.5 weeks away, only to hear from my event coordinator that she made an error in the original menu she sent me. I reached out to Papier, and they sorted out the problem in less than half an hour. They issued full credit for my order and did not even ask me to ship back my original menu cards, given the circumstance. Life savers! Thank you so very much!”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“I still haven’t received my order!”

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Posted 1 year ago

So sorry to hear this, Helen! I can see your order has now been marked as delivered on 30th October, but please do reach out to us at support@papier.com if you have any issues. Papier CS Team

Posted 1 year ago

“Beautiful, thoughtful books for planning work and studies to finances.”

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Posted 1 year ago

“Superb products - LOVE your personalised diaries! In addition, excellent customer services - I have recommended your company to friends and family. Congratulations, wishing you continued success! Catherine, Marlow, Bucks”

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Posted 1 year ago

“Really lovely quality stationery, I am on my third diary and it's my little treat to myself!”

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Posted 1 year ago

“Terrible delivery service (and customer service help). Hadn't received my diary by the estimated date, and courier tracking hadn't been updated since the day it was "sent". Contacted customer service and was told to wait another week and get back in contact then - it's now been a month since I've ordered the diary and still no updates! Then contacted the courier and they've said they've not yet received the parcel.”

Helpful Report

Posted 1 year ago

So sorry to hear this! We've reached back out to you to arrange a replacement now. Papier CS Team

Posted 1 year ago

“Perfect gift for a friend!”

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Posted 1 year ago

“Useless customer service. Terrible experience with my order. Avoid them at all cost. Generic customer service responses totally unrelated to my order or queries. My one ordered turned up in 4 different orders over a 3 week period. They claimed printing issues....for highlighters and pens. Utterly terrible, then to top it off I'm getting a barrage of emails and marketing emails from them. Just leave me alone.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that! We offer a variety of products which may only be printed at specialist printers/warehouses. This does mean in one order you may see a split shipment, but I can see all shipments have now been delivered. I'll certainly pass your feedback on here and do apologise for the disappointing experience. Papier CS Team

Posted 1 year ago

“Overall good quality with high quality paper and well made covers. Fairly straightforward to upload pictures etc and what was produced was what I intended. The colour representation seemed a touch dull, but the detail in the photos was pretty well maintained. Not cheap compared to others of lesser quality, but would definitely consider using them for special books (eg wedding photos).”

Helpful Report

Posted 1 year ago

“The photo book was over a week late. and all the images are in the wrong places. will never use this company again”

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Posted 1 year ago

We're so sorry to hear this! If you're able to reach out to us at support@papier.com with photos of the item showing the issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I love the quality of these cards and that you can personalise them. A great find. I’ve used them many times.”

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Posted 1 year ago

“We never got our sample.”

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Posted 1 year ago

So sorry to hear this! We've reached out to you via email to arrange a replacement order. Papier CS Team

Posted 1 year ago

“Outstanding quality and excellent turnaround times. Very easy to use.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,305 reviews