Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Planner is great I personalized mine and the graphic is not centered kind of bummer. But I’ll still use it”

Helpful Report

Posted 1 year ago

Thanks for your review, Anna! So sorry to hear that. Please do reach out to us at support@papier.com with photos of the item and we'll be happy to arrange a solution. Papier CS Team

Posted 1 year ago

“This is my first order from Papier and I will certainly order all my notebooks from them in the future. I ordered a personalised notebook and the quality and simple design is gorgeous. The paper quality is top notch! I love writing my daily list on the premium quality pages.”

Helpful Report

Posted 1 year ago

“amazing customer service, great personalization print :))”

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Posted 1 year ago

“A beautiful product of great quality. Perfectly packaged to give as a gift.”

Helpful Report

Posted 1 year ago

“A lovely company, full of beautiful gift ideas”

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Posted 1 year ago

“Love how you can custom each book! I love my daily planner so much and it is very productive and well laid out. I have already recommended Papier to many friends”

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Posted 1 year ago

“Unconscionable that a higher end stationary vendor wouldn’t offer matching, high quality envelopes! Insanity to pay for extra thick card stock, then be forced to pair with flimsy, unlined, unmatched envelopes?!! We’ve always appreciated the whimsy, originality + quality of Papier but are now looking for other vendors. Bummer!”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your envelopes, Lauren! I will certainly pass this feedback on. Papier CS Team

Posted 1 year ago

“Terrible experience, book never arrived ruining a special birthday gift. Poor customer service with no idea of when it might arrive and no thought to give discount to make up for what had happened. I’ve used CEWE to make it instead, much better than Papier”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointing experience here, Lucy! I can see your order was cancelled and fully refunded by Danielle but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Excellent service and fast delivery. Really easy to order. Highly recommend. I have used Papier for buying notebooks and cards.”

Helpful Report

Posted 1 year ago

“My daughter always chooses your diary as her "Secret Santa" present! She is a Community Nurse and this diary is excellent quality and lasts for the whole year, still looking stylish and strong even in December! Having a personalised name on the front makes it extra special. The diary arrives very well packaged too.”

Helpful Report

Posted 1 year ago

“Really quick delivery. Really beautiful and special personalised gift, that I can’t wait to gift this Christmas”

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Posted 1 year ago

“Fantastic quality, beautiful designs. I keep coming back year after year.”

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Posted 1 year ago

“Excellent customer service and high quality products”

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Posted 1 year ago

“Check your spelling!!! I noticed an error in the date that I used on my wedding thank you cards after it was printed and shipped! The font was small and even after checking, still didn’t catch it before they arrived. I ended up cutting the written section off to save myself the money in reprinting.”

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Posted 1 year ago

“The quality of paper is great, the envolpes are great, the printing could be better, sharper.”

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Posted 1 year ago

“I am very impressed by the high standard of printing and the care and attention taken by Papier to ensure that my cards are the best that they can be. I have used Papier for the past four years for my Christmas cards. I am delighted with the results. Thank you Papier!”

Helpful Report

Posted 1 year ago

“High class product Beautifully packaged and presented and delivered before expected. Would recommend it”

Helpful Report

Posted 1 year ago

“I love Papier products great quality and brilliant service”

Helpful Report

Posted 1 year ago

“I have ordered servers products from Papier. The items are beautiful, price vs value is very good, and turnaround time is excellent.”

Helpful Report

Posted 1 year ago

“I’ve just received six photo-designed diaries through the post - and am absolutely thrilled with them… as I’m sure the Christmas recipients (friends and family) will be too. Such beautiful stationary, so tasteful, and delightful to receive… plus my order was processed and delivered impressively quickly - particularly at this busy time of year. The perfect company for Christmas, Easter and birthday presents - and cards! And if you need to check anything their bot and customer services team are super helpful too.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews