Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,305 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the recipe journal from this company two separate times and had so many complications with my orders over the span of two months that I will never be purchasing anything from them again. The first order was sent to the wrong address and after contacting customer support with a new address they renewed the order only for it to be shipped to a different country. The design and aesthetic of the website is misleading for the extremely inefficient customer service and shipping quality”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointing experience here, Lauren. I can see Danielle has processed a full refund on the missing order but please do reach back out if you have any further queries. Papier CS Team

Posted 1 year ago

“Great product, love how easy it is to personalise. Great online customer service”

Helpful Report

Posted 1 year ago

“I ordered place cards and escort cards for my wedding a month ahead of time. After the shipment didn't arrive on time (still two weeks before the wedding), I contacted Papier to let them know. They told me to wait 3 more days to see if the package showed up, and assured me that if it didn't, they could still rush the order so that I could receive it before I had to travel to my wedding destination. I was very clear about exactly what date I needed it by. When the package still didn't show after 3 days, I contacted them immediately to ship a replacement package. They informed me that, now, they could no longer get it to me before I left for the wedding--and would instead try to ship it to my venue. As a result, I am receiving 150 escort cards and place cards the night before my wedding at my hotel, which I will then have to organize and sort the morning of the wedding. This is assuming the cards actually show up--if not, I'll just be plain out of luck I guess.”

Helpful Report

Posted 1 year ago

“I get my annual diary from Papier, also notelets and writing paper. Great quality, perfect choice of designs and personalisation.”

Helpful Report

Posted 1 year ago

“I LOVE the cover, but I'm so bummer to see the month-to-month pages are back-to-back and the paper is too thin. Ink and highlighter will bleed through and make the next month more difficult to read and plan on. Also, I wish each month was together; like i wish the month, week, and notes were all in same section for each month, instead they're separated by month to month, or week at a glance, or monthly notes. not ideal.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Emily! We're so sorry to hear this. Regarding the layout of the planner, we'll certainly pass your feedback fowards on this. If you'd like to reach out to us at support@papier.com with photos showing the paper issue, we'll be more than happy to look into this further for you! Papier CS Team

Posted 1 year ago

“Paper quality on cards is nice but the photos print quite faded and desaturated”

Helpful Report

Posted 1 year ago

So sorry to hear this, Ben! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to help. Papier CS Team

Posted 1 year ago

“Always a quality product with lots of unique designs! I order every year for my family.”

Helpful Report

Posted 1 year ago

“My planner is beautiful. I like the layout, the size, the simplicity. No issue with delivery and no experience with customer service. My one complaint is the paper. The pages are so thin that the ink bleeds through. Otherwise it’s a nice planner.”

Helpful Report

Posted 1 year ago

“I have been buying a diary each year for my niece, they are so nice that I have bought myself an address book. It is lovely quality and set out well. They aren't cheap but the quality is worth every penny.”

Helpful Report

Posted 1 year ago

“Delighted with the quality, ease of ordering and personalisation of the planner gift bought.”

Helpful Report

Posted 1 year ago

“We are delighted with our wedding invitations. Such a beautiful design and quality finish.”

Helpful Report

Posted 1 year ago

“I love, love, love Papier journals. I love the paper, I love the covers and I love giving them to myself and as gifts to others. I've bought a lot of journals but papier is the one I keep coming back to.”

Helpful Report

Posted 1 year ago

“I absolutely LOVE my journals, they are so cute, good quality, and the perfect size.”

Helpful Report

Posted 1 year ago

“So happy with the photo book I purchased. The quality is fantastic and customer service is excellent thank you”

Helpful Report

Posted 1 year ago

“I bought a personalised card which cost £13 for a quick delivery! Sorely disappointed. Was not impressed with the quality of the print or card. Wouldn’t purchase again”

Helpful Report

Posted 1 year ago

Thanks for your feedback - I'm sorry to hear that! Please do feel free to send over photos of the item to support@papier.com and we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“The planner came out exactly as I was hoping and looked great. It was also a good quality. The only issue I had was that it has water damage from the delivery. I guess the box wasn't secure enough and the edges of the planner are uneven and discolered from water damage.”

Helpful Report

Posted 1 year ago

“I love my custom, soft cover, planner! The quality is wonderful. Excited to begin using it daily.”

Helpful Report

Posted 1 year ago

“Ordered personalised address books as Christmas gifts. I am very pleased with these, and they came beautifully packaged. Service was excellent.”

Helpful Report

Posted 1 year ago

“Love these daily planners! They are so convenient and aesthetic. I love that you fill out the date because I won’t “waste” a week if we travel”

Helpful Report

Posted 1 year ago

“I have ordered twice now from Papier and the process could not be easier, lovely customisable designs and gorgeous gifts. I'll be back!!”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,305 reviews