Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,305 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was super excited to order a photobook for my partners birthday and when it arrived I was extremely dissappointed. I ended up buying a different birthday gift as I was embarassed giving them the book as a gift due to the poor quality. Firstly, the front cover image was slanted and then the image quality of all of the photos were super grainy. I was surprised since all of the images in the book were taken on a DSLR and not a phone. I reached out to customer service about my faulty photobook and was not very happy with their response. I will not be buying from Papier in the future.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Emily - so sorry to hear this! I can see Olivia has processed a partial refund for you, but please do reach back out to us at support@papier.com if you have any further queries on your order and we'll be happy to help. Papier CS Team

Posted 1 year ago

“I ordered a customised diary for my business. A couple of weeks later I received an email stating their printers had issues (absolutely fine, these things happen) and they would deliver next day as soon as said issue was fixed. It’s now been 2 months and there has been no sign of the diary. I have spoken with customer service who apparently re-placed the order and it should have come this week. Still no sign of the diary. I am really disappointed as I really loved their journals and was going to order a few as Christmas presents for staff (and they aren’t exactly cheap). Just feels like a scam.”

Helpful Report

Posted 1 year ago

So sorry to hear about the delay to your order, Anna! I can see your order has now been marked as delivered, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“We received a decent product overall and would recommend it to others. However, if you're creating a photo book as a special gift, be aware that the quality control could be better. Our book arrived with 3-4 unexpected blank pages at both the beginning and the end of each book, even though the preview suggested there would only be one unfilled page. Additionally, we included a poem that appeared fine during the creation process online, but the printed version that we received had missing Unicode characters, showing up as a square with a question mark before each new line of the poem. This suggests that the book probably was not reviewed by a real person before shipping. While the product isn't bad, the quality issues - particularly the odd unicode/hex characters - left us feeling embarrassed when gifting it to the bride and groom.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Igor - we're so sorry to hear this! If you're able to send over some photos of the item to support@papier.com, we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“I designed my own save-the-dates and wanted to print them through Papier. The upload process and instructions were very clear and easy. When my proof was sent to me, the trimming was off so I reached out to customer service. The rep verified it was not my fault and placed a new proof order. After waiting two weeks for the new proof I come to find out the proof was canceled without telling me. When I reached out again and ordered a new proof, it arrived and once again the trimming was off. After these two failed attempts and poor experience I decided to order my save the dates through a different company. Love Papier's other products but their printing isn't great sadly!”

Helpful Report

Posted 1 year ago

So sorry to hear this, Hannah! This is of course not in line with our usual standards. If you'd like to reach out to us at support@papier.com with photos of the faulty items, we'd be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Lovely company! Amazing designs & easy personalizations!”

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Posted 1 year ago

“Gave the recipe book as a gift to my boyfriend and he LOVED it! Such a sweet gift to build memories together.”

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Posted 1 year ago

“Love my Christmas cards! So cute, and the process was super easy. Delivery was quick!”

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Posted 1 year ago

“Very useful!”

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Posted 1 year ago

“I don’t want your branding on my stationary. I paid you, I’m not advertising for your company.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Bryan! We've taken the step of adding our logo to protect the artwork that our designers work so hard to bring to life. We will of course pass on your thoughts and apologies for any disappointment! Papier CS Team

Posted 1 year ago

“The website is intuitive, plus Papier have a great range of items and the majority of those that I looked at are customisable”

Helpful Report

Posted 1 year ago

“I’m sorry to say that I was so disappointed by the diary I ordered. Having googled for an A4 diary - this company popped up. I ordered one and it came as an A5. It doesn’t state the size of any diary unless you click on each one, scroll down and then click on size. I admit I should have looked more carefully but also the photo i used of my dog was bound on the diary but as the top of the picture folds over the top of the book it chopped the top of his head off. What a great waste of shy of £30 and a less than satisfactory response from Papier. Hopeless.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointment with your order! I can see Nicole has assisted with a partial refund, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Excellent product. Excellent gift to give. Great pricing. If I had to change one thing: The website when it comes to personalizing the product. The texts, fonts and wording process needs to improve. I still love Papier!”

Helpful Report

Posted 1 year ago

“Loved our save the dates from Papier and got so many compliments! We got samples from a few other sites too and Papier seemed the highest quality for the price point. Would recommend!”

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Posted 1 year ago

“Great service great value”

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Posted 1 year ago

“Excellent quality and great value for money- mu go to shop for stationary”

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Posted 1 year ago

“I love the quality of the products, the simplicity of them, the colors, the thickness and quality of the paper, and that you can personalize them!”

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Posted 1 year ago

“Took care of my issue promptly and got it resolved.”

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Posted 1 year ago

“Incredibly well made, very solid feeling! The paper has minimal bleed-through, does not smudge ink, and feels great :)”

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Posted 1 year ago

“The packaging was so beautiful and thoughtful, and the Productivity Planner is just what I needed...with my name embellished on the cover!”

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Posted 1 year ago

“Ordered save the dates for my wedding, but when they showed up, there was nothing but a few envelopes inside the box. The box had barely been sealed and had opened during transit and most of its contents had been lost. Customer service was kind and responsive, and got the order reshipped right away. But when the replacements showed up, the edges were all damaged during transit as they were still not packaged well at all. Really disappointed.”

Helpful Report

Posted 1 year ago

Oh no, we're so sorry to hear that your replacement order arrived damaged! Please do reach out to us at support@papier.com with photos of the issue, and we'll be happy to assist further. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,305 reviews