Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I have ordered a few photo books of our wedding photos and have been very happy with the quality. One of the albums was unfortunately damaged, however the customer service we received from Maya has been excellent. Very quick response time and have organised a replacement to be sent to a new address so it arrives in time as a gift.”

Helpful Report

Posted 1 year ago

“My products came BEFORE the expected delivery time and one of the journals I had ordered had misprinted my personalisation. The customer service has been incredible! Replied and sorted the issue within an hour! I’ve never had online support like this before. Completely free of charge and they’ve refunded my delivery fee. Very happy and I can’t wait for my new journal to arrive in the mail.”

Helpful Report

Posted 1 year ago

Thanks for the wonderful feedback, Rebecca! I'll certainly pass this on. Papier CS Team

Posted 1 year ago

“I have previously ordered cards from papier and geh have been of excellent quality however the card quality wasn’t anywhere as good and the picture wasn’t great printed either. Not what I expected from papier.”

Helpful Report

Posted 1 year ago

Thanks for your review, Samantha - so sorry to hear this! Please do pop over a photo of the item to support@papier.com and we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“Love these planners, had my eye on them for a few years but was disappointed to find they don’t have large ones! I got one as a gift for a friend and the design is beautiful and the paper is really really nice. I would recommend this but not for someone who needs more space to write. These are a bit pricey though too.. I can’t imagine what a larger planner would cost”

Helpful Report

Posted 1 year ago

“The paper quality is mediocre, not great. It is thin and feels unsubstantial. I wonder how tattered this planner will be in 6 months? I chose to upload photos and the quality of the printing was poor. I would not re-order this planner again and in fact, have just re-ordered from the company I used last year. Though they are located in Sweden, more expensive, and it will take some weeks to receive, the quality was far better and worth it.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Hinda! We're so sorry to hear about the disappointment with your order. Please do feel free to reach out to us at support@papier.com with photos of the item, and we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Absolutely brilliant product! Very competent and accommodating staff.”

Helpful Report

Posted 1 year ago

Thanks for your lovely feedback, Isabelle - I'll certainly pass this on! Papier CS Team

Posted 1 year ago

“Beautiful designs that makes you smile when you pick it up”

Helpful Report

Posted 1 year ago

“I love Papier and it is my go to online card provider. I work overseas quite a lot and in places where the post is totally unreliable. So despite the availability of the usual electronic ways of keeping in touch with home, I like to send cards to my wife and children. And they love receiving them. I know it's old fashioned but there's something delightful about receiving a card in the post.”

Helpful Report

Posted 1 year ago

“I loved this card so much!! Super fast and loves the design the only fault is a couple of the pictures wasn’t printed properly, you couldn’t see our faces or the picture in 2 of them but over all I liked the card”

Helpful Report

Posted 1 year ago

Thanks for your review, Lillie - I'm so glad you loved the design! With regards to the printing issue, please do reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I buy a Papier diary for my adult granddaughter every year, she loves them. This year is no exception, brilliant quality and design. The personalisation is so good.”

Helpful Report

Posted 1 year ago

“Woweeeeee! Wonderful selection of cards and goodies to send to my aunt. She loved the ‘home made’ feel of the card and the personal photograph. The chocolate went down a treat also! 10/10”

Helpful Report

Posted 1 year ago

“I love that Papier started to produce day to page diaries. Very happy with mine”

Helpful Report

Posted 1 year ago

“My favourite stationary brand! Everything I have received has been amazing quality. I love these notebooks and journals, they make great gifts too. Also, the customer service cannot be faulted in my experience. I’ve made contact regarding a few of my orders and have been met with quick and friendly responses every time.”

Helpful Report

Posted 1 year ago

“I had excellent customer service and my problem was dealt with as high priority. I cannot praise this company enough keep uo the good work i have another purchase coming, and i will be purchasing more items in future. Thank you”

Helpful Report

Posted 1 year ago

Thanks for your lovely feedback, Sonia! I'll certainly pass this on. Papier CS Team

Posted 1 year ago

“I love Papier. I have been buying notebooks and diaries for a number of years and the quality is outstanding. Beautiful personalised stationery - well packaged and delivered promptly”

Helpful Report

Posted 1 year ago

“Love the quality of the personalised cards … The photo books are also beautiful quality… just what you want to give for a special occasion!”

Helpful Report

Posted 1 year ago

“Paper are fantastic. Thank you for your customer service and support.”

Helpful Report

Posted 1 year ago

“Great company with quality products and amazing customer service who respond quickly and with great care ..”

Helpful Report

Posted 1 year ago

“I have been using the Daily Planner for a while but you have discontinued it. So I am trying the Productivity planner. It does not really meet my needs so I will have to shop around for a more suitable planner. Very disappointing”

Helpful Report

Posted 1 year ago

Thanks for your review, Karen - we're so sorry to hear this! We developed our refreshed productivity planner due to customer feedback, asking for more of a holistic approach and with more guidance. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts! Papier CS Team

Posted 1 year ago

“I'm really gutted that you've stopped making pocket diaries. I only buy cards from you now as a result. Please bring them back!”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Roisin! We're sorry to hear about the disappoinment and will certainly pass this on. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews