Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality.”

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Posted 1 year ago

“I used the free sample offer for the save the date Polaroid look. It turned out perfect. I think when I'm ready, I'll use this company😁”

Papier 5 star review on 6th December 2024

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Posted 1 year ago

“I love Papier! I've ordered journals, greeting cards and personalised menus and always been impressed by the quality and speed of delivery.”

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Posted 1 year ago

“Nice quality diaries and the personalisation is a nice touch”

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Posted 1 year ago

“I’ve been using papier for a couple of years and have a range of their products (year diary/planner, academic planner, recipe book, productivity journal, weekly planner ect. I LOVE every single piece and use them every day. Such an essential in my household and keeps me more organised than ever”

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Posted 1 year ago

“Didn’t end up getting my order, I cancelled and got my money back as it was taking too long. Kept getting told about the delays didn’t even bother to offer a slight discount I had to ask for my postage back. No clear understand of how long it would actually take.”

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Posted 1 year ago

So sorry to hear about the disappointing experience here, Jessica! I can see Maya has fully refunded your order but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I am a returnig customer.. which says it all really. Great products and service.”

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Posted 1 year ago

“Beautiful and well-made recipe book, the picture used for the front is as good as the real thing - super happy. Mum will love it for Christmas”

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Posted 1 year ago

“My first time ordering and I was very impressed with the quality and design of the 2025 planner I got. Definitely will be purchasing again and recommending to everyone I know”

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Posted 1 year ago

“Great product. Purchased the Classic Rollerball pen as a Xmas pressie. Really nice - thx”

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Posted 1 year ago

“Lovely products beautiful notebooks”

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Posted 1 year ago

“Every year I buy a diary for my best friend and she loves them. The quality is amazing”

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Posted 1 year ago

“I love Papier notebooks, I have about twenty of them for various projects, hobbies and work, I also love giving them as gifts. Simply, there is a wide range of designs to choose from, they can be personalised, they are excellent quality and they look beautiful sitting on my desk or bookshelf. Easy to personalise, easy to order and always arrive beautifully packaged.”

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Posted 1 year ago

“Always lovely!”

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Posted 1 year ago

“After ordering my new diary ( which should have gold foil - but didn’t) the next day you went into sale !!! No contact from you and I couldn’t contact you either to try and get my discount !! I am disappointed to be honest .”

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Posted 1 year ago

Thanks for your review, Nikki - I'm sorry to hear about your disappointment! I can see a non-foiled design was ordered, but please do reach out to us at support@papier.com if you have any queries and we'll be happy to help further. Papier CS Team

Posted 1 year ago

“Nice quality and will last a long time. Compared to a previous journal I bought, there is less planning space and more daily space. The journal is thicker. I have to pair it with a calendar, but that's a good thing for me because I don't always have a daily plan. In the last journal, I skipped a couple of years then went back to it.”

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Posted 1 year ago

“BEWARE! Papier do not recognise the consumer rights contained in the Consumer Contracts Regulations. This entitles consumers to a refund if an item purchased on line is returned within 14 days provided it is not personalised. I have been refused a refund for a diary WHICH HAS NO PERSONALISATION and have only received patronising emails confirming the refusal to refund. Won't be buying from Papier again.”

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Posted 1 year ago

Thank you for your feedback, we're so sorry to hear about the disappointment here! Unfortunately, we don't allow returns for made-to-order products on a changed mind basis. Of course, if there are any issues with the item received, please do get back to us at support@papier.com and we'll be happy to assist further. Papier CS Team

Posted 1 year ago

“Good quality. Fast and easy.”

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Posted 1 year ago

“I am absurdly pleased with the quality of Papier products and even more so with the incredible customer care. 10/10 will buy again and highly recommend to my family and friends. Thank you, Papier and your lovely employees!”

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Posted 1 year ago

Thanks for your wonderful feedback, Caroline - that's so great to hear! Papier CS Team

Posted 1 year ago

“I always buy my journals from Papier. Great choice and value and I love that you can personalise most of them.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,455 reviews