Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company. Easy to use website, sensible pricing and lovely products. The photo card I ordered was top quality. Excellent service, thoroughly recomment”

Helpful Report

Posted 2 years ago

“I love papier and buying my academic journals from them! It’s my second year buying one and I love how I can customise it (and id love if I could have more customisation like adding photos or changing colours of the inside / spiral rings !) great quality and really easy to use.”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“Never received my order for the wedding - the replacement order also never arrived. Neither Royal Mail or DPD ever received the items from the printer which they showed proof off. Clearly they take the money and don’t produce the goods. Offered £30 compensation the day of the wedding by which time it was so late to get a replacement we had to make do with items we found on amazon which weren’t matching or personalised. No phone number to discuss the situation with - only an email - terrible customer service.”

Helpful Report

Posted 2 years ago

I'm so sorry for the negative delivery experience here! I can see Sian has refunded the missing order in full and applied £30 credit to your Papier account as a further apology. We are committed to improving our processes to prevent such issues in the future and really appreciate your feedback. Papier CS Team

Posted 2 years ago

“We recieved a personalized free sample for our Save the Date and glad we checked. The quality of the picture was poor. The picture was not crisp. It almost looked blurred. Colors looked muted. The black font was more like grey. The picture was not centered correctly, which was the worst thing probably. Would not have wanted my loved ones to recieve something like that.”

Helpful Report

Posted 2 years ago

Oh no, so sorry to hear this! Please feel free to reach out to support@papier.com with photos of the item received so we can look into this. Papier CS Team

Posted 2 years ago

“I love my Papier diaries, from the designs to the layout to the beautiful packaging. I don't think I'll ever be without one, and I've got a few friends in on the Papier appreciation club too!”

Helpful Report

Posted 2 years ago

“I love the brand and unique designs , everything looks and feels luxuryous”

Helpful Report

Posted 2 years ago

“Ordered notecards because I loved the wave design. Unfortunately, the cards were not trimmed evenly and the border was not equal on all sides. Additionally, the card stock was cream colored, but the cards came with white envelopes rather than matching the stock color. It was disappointing; all in all the stationary looks like I produced it myself instead of a professionally printed job.”

Helpful Report

Posted 2 years ago

So sorry to hear this! Please could you pop over photos of the items received to support@papier.com so we can arrange a solution for you? Papier CS Team

Posted 2 years ago

“Absolutely gorgeous! Couldn’t be happier with my purchase. Beautiful quality and super easy to navigate the personalisation section on the website. Can’t wait to have it on display at my wedding!”

Helpful Report

Posted 2 years ago

“I previously ordered save the dates from Papier which were amazing quality, and I will be ordering the matching wedding invitations too. When the sample I ordered got lost in the post, Danielle was really helpful in responding quickly and ensuring that a replacement order was placed - thank you Danielle!”

Helpful Report

Posted 2 years ago

“We bought personalized planners for all my daughter’s friends for HS graduation gifts. Absolutely beautiful”

Helpful Report

Posted 2 years ago

“Great quality, fantastic service. I was worried it wouldn’t arrive in time but actually came quicker than stated. Really happy! Highly recommended!!”

Helpful Report

Posted 2 years ago

“I love papier journals, both guided and lined! I have alway too many to count, but they’re so nice and I love that they’re all the same size and stack wonderfully together. The patterns are SO cute as well.”

Helpful Report

Posted 2 years ago

“I saw this recipe book and knew it was the perfect gift for my future daughter-in-law! The flower design is beautiful! I’m so excited to write in some family recipes for her to have for years to come. Very timely replies from the company for a few questions I had. Fast shipping and wrapped and packaged with such care. Highly recommend !”

Helpful Report

Posted 2 years ago

“Easy to use with a wide selection of cards to choose from.”

Helpful Report

Posted 2 years ago

“Easy to use site and the book arrived quickly. Really happy with the finished product thank you.”

Helpful Report

Posted 2 years ago

“got a mid-year planner from papier last year and LOVED it. just received my planner for this year and it appears the quality has declined slightly. design is not as crisp. still a lovely planner though!”

Helpful Report

Posted 2 years ago

Sorry to hear that, Abigail! Please feel free to get in touch us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 2 years ago

“The notebook is really nice. It’s the second time I buy a pen , again after a couple of times writing , it doesn’t work and the ink leaves gaps in the paper which is very annoying. I won’t buy any pen again , only notebooks.”

Helpful Report

Posted 2 years ago

Oh no - so sorry to hear that your pen isn't working correctly! Please feel free to get in touch with us at support@papier.com with photos or a video demonstrating the issue so that we can arrange a solution for you! Papier CS Team

Posted 2 years ago

“Beautiful items, I love the quality and design.”

Helpful Report

Posted 2 years ago

“A great company with a wonderful collection of stationery”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews