Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice, quality product delivered on time.”

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Posted 4 years ago

“Good quality, turnaround time excellent and very well packaged. Second time purchaser and reflected in repeat buy.”

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Posted 4 years ago

“Lovely planners, great quality and very quick delivery.”

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Posted 4 years ago

“Beautiful quality. Quick and efficient ordering service too.”

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Posted 4 years ago

“Purchased stationary sets for friends and for myself. Beautiful. Great quality, design, and easy order process. Will definitely order again.”

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Posted 4 years ago

“Good product Very good price Envelopes included Good delivery”

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Posted 4 years ago

“The covers are extremely cute, versatile, and beautifully customizable. But that's where the good features end. First off, this planner is poorly described. Based on the images on the website, you can see that this planner has monthly calendars, monthly overviews, weekly spreads, and blank lined pages. The way the website showcases makes you think that all the spreads of the same month are grouped together. So you expect: January calendar, January overview (goals, to-do's etc) blank lined page, weekly overview for the entire month, repeat with February etc. This is not the case. The order of these spreads is all the monthly calendar spreads are grouped together, then all the monthly overviews are grouped together, then all the weekly overviews for all the months are grouped together, with the months not even separated, then the blank lined pages at the end. This order is extremely illogical, cumbersome, and time consuming, defeating the entire purpose of a planner. Customer service were kind and responsive, though I didn't get the feedback I wanted or expected. I had to negotiate a discount and no future solution to properly display or announce the order of planner layouts was announced. Instead I was told this was the best format. As an avid planner user of 12+ years, I have never seen a layout like this... because it doesn't work! In addition to the (stupid) order of the planner's content, it is extremely stiff, meaning you have to really press down on the pages as you're righting. The planner does not remain open on the desired page, like a regular, high-quality, $40 planner. Even flipping pages requires effort to press down and prevent them from flipping back. To get my planner to stay relatively open to the same page range, I have to bend and press and do gymnastics with the book and apply so much weight to force it open... and it still doesn't because the fault lies in the design. It's so stiff that I even considered taking it to Office Max and cutting the bind to add coils, but I already spent ~$40, it doesn't deserve more. Besides the binding, the paper quality and color are less than satisfactory. The GSM on this is hideous, and the pages bleed with any ink or highlighter use. To conclude, planners have been increasing in price and demand, as you would expect the quality would be increased as well. Not in the case of Papier. The price and quality are inversely proportional. Although I received an unremarkable discount after expressing my dissatisfaction with the product, I genuinely hate using my planner every day, because spending nearly $40 on it makes me do so. If all you care about is how cute your planner looks, then look no further than their vast selection. If you actually have practical use for your planner (i.e your sanity depends on it and it goes everywhere with you), DO NOT purchase your next planner from Papier.”

Helpful Report

Posted 4 years ago

Hi there - thank you for your review! I’m so sorry to hear you don’t like the setup of the 2022 diary! We originally developed our 2021 diaries in a different format due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. However, following further feedback from customers regarding issues with this new format, we have reverted back to our original setup for our 2022 diaries. Apologies again for any disappointment caused and do let me know if you have any further queries. If you have any further queries, please do get in touch on support@papier.com Best Wishes, Alicia

Posted 4 years ago

“Beautiful personalised diaries, made great gifts at Christmas!”

Helpful Report

Posted 4 years ago

“Price was reasonable for the product I received and the customization is beautiful. It arrived promptly and I did not have any issues with shipping. The paper quality is great and I love the simple design. The reason for the mediocre review is the layout - it does not make sense. All of the monthly calendar pages are in the beginning of the book, followed by all of the monthly goal pages, and then finally all of the weekly agenda pages. I don’t understand why the monthly calendar/goal pages don’t come before the corresponding weekly pages. Also, there is only one bookmark string so how am I supposed to bookmark both the month and the week page if there on opposite sides of the book? Ultimately I really love this planner - it’s well-made, there’s space for notes, goals, important dates, everything I look for in a planner! I just really hope they change the page order so I can buy it again next year.”

Helpful Report

Posted 4 years ago

Hi Sara - thank you for your review! I’m so sorry to hear you don’t like the setup of the 2022 diary! We originally developed our 2021 diaries in a different format due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. However, following further feedback from customers regarding issues with this new format, we have reverted back to our original setup for our 2022 diaries. Apologies again for any disappointment caused and do let me know if you have any further queries. If you have any further queries, please do get in touch on support@papier.com Best Wishes, Alicia

Posted 4 years ago

“Quick delivery, great quality and excellent packaging.”

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Posted 4 years ago

“Great diary and desk planner beautifully made”

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Posted 4 years ago

“I love the products, and the customer service is absolutely amazing they met my needs right away and I am very grateful for that. I absolutely love personal customer service that truly is willing to help you out and get the product that you wanted.”

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Posted 4 years ago

“Good strong protective packaging for our calendar. Package delivered earlier than promised which was great. Good quality product fir the price.”

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Posted 4 years ago

“Excellent value for money. I purchased these wedding albums as gifts for our parents and they absolutely loved them. The wedding album was bigger than I thought it would be, excellent layout and clarity of images. So pleased, thank you.”

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Posted 4 years ago

“Ordered a desk diary as a Christmas present for my wife, I was able to personalise the cover. Excellent quantity and well worth the money .”

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Posted 4 years ago

“A beautiful, high quality diary delivered on time and with no problems. A very well received gift.”

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Posted 4 years ago

“Very happy good quality arrived on time good price”

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Posted 4 years ago

“The planner is just okay. For a $26 planner plus shipping, my expectations were high. The pros - the customization came out perfect and the cover/paper quality feels good. The cons - inside front cover came with weird stains (pictured) and there was black ink on the sides of the pages (pictured). I also saw the previews of the layout and it’s my own fault for not looking further into it. I would have preferred to have the each monthly view correspond to the daily view with that month’s goals/important dates, ect. For example, have January monthly view first, followed by January goal/important date lists, then by the January daily view. To me that makes more sense then having them all grouped together. Just some things to consider before buying this planner.”

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Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your planner, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :) Papier CS Team

Posted 4 years ago

“This is an amzing product with wonderful ship times. Even in all the holiday chaos these came right on time. I have to lug mine around in whatever bag I’m using that day and it really holds up. The packaging is excellent and I will be reusing it for another project. Price was very good for what I paid for, quality paper to write on, line spacing and boxes to write in are perfect size.”

Papier 5 star review on 5th January 2022

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Posted 4 years ago

“I decided this year to order a diary that I actually liked the look of to motivate me to use it more... I am more than delighted with the one I order as my Christmas present to me from me. :D It's gorgeous with my name printed on it and with the crane design from the V&A. A little pricey but so worth it!!! AMB”

Helpful Report

Posted 4 years ago

Papier is rated 4.6 based on 17,442 reviews