Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my planner yesterday. It did take awhile, but that's understandable due to the customization. It's beautiful, although the paper quality isn't as thick as I was expecting for the cost. What I wish was disclosed on the product page is that nothing is in order. If I write out my to-dos and goals and important dates for January, I don't want to flip through the remaining 11 months to get to the actual planner (week view). It would make way more sense to group everything together by month so you can start each month listing out the dates & goals, and then go into next month with those in mind as you get through your weeks. Instead you have to flip around. I took a chance on this planner and I am already regretting it. I have no clue if it's returnable because it's monogrammed.”

Helpful Report

Posted 4 years ago

Thank you for your message, I’m so sorry to hear you don’t like the setup of the 2022 diary! Our 2021 diary did have the monthly to dos and goals grouped with the month, however this led to some dates being replicated as the to dos and goals split the months unevenly. We made the decision to revert back to our original layout (where the monthly goals and to do's are grouped together at the start of the diary and no dates are replicated) for our 2022 Diaries as we received a high volume of feedback from people who preferred this layout. Do email us on support@papier.com and we'll be happy to help further. Papier Customer Support

Posted 4 years ago

“Promptly shipped, properly printed papier!”

Helpful Report

Posted 4 years ago

“Very very VERY disappointed. I thought this would be a quality product. I bought a 2022 planner- nice design outside but the paper quality inside is extremely disappointing! I have a fountain pen that I use everyday for personal use including my yearly planner and it bled through to the next page! (which isn’t a blank page after each month- it is the next month!) Sooo I even used a regular ink pen nothing fancy nothing thick and it NEARLY bleeds through so regardless of what pen I use it copies over and makes a mess for the following month. I think there should be a disclaimer to use PENCIL ONLY! POOR POOR POOR QUALITY FOR AN EXPENSIVE PRODUCT! (My previous planner was from Target and the paper was much thicker, and never bled through)”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your diary, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 4 years ago

“Bought a diary for a friend. It arrived on time and has a real quality feel about it. Very impressed.”

Helpful Report

Posted 4 years ago

“I FREAKING LOVE PAPIER. I order my planners year after year. They're beautiful, stylish, and FUNCTIONAL. Bless y'all.”

Helpful Report

Posted 4 years ago

“I bought a photo album, very very good quality. Bought next-day delivery, very fast and efficient!!”

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Posted 4 years ago

“Changed my order address with now fuss, and always deliver on quality. Beautiful products.”

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Posted 4 years ago

“Customer service was fantastic, despite making an error with my order, Papier-mâché corrected the error promptly and without question. Very customer focused, thanks.”

Helpful Report

Posted 4 years ago

“Really good quality calendars but the main issue is the very slow production and delivery which I have already complaint about last year. Nothing's changed obviously. Also another issue is that it would take any photo which might look good on the computer but once printed, it looks not that great. Should have a smart photo scanning and advise on the poor quality photo when printed.”

Helpful Report

Posted 4 years ago

“Exceptional quality and quick delivery. I ordered a personalised book and I'm so happy with the quality of the item. Made a perfect gift”

Helpful Report

Posted 4 years ago

“Papier pens used to be my go-to for my office space and gifts for employees. That said, when I recently bought myself one over the holidays, it did not work. I asked for a replacement but was told that they could not guarantee a better pen. Customer service did not try to come up with a better solution, like a full refund or free pen refill replacements. Disappointed in the customer service and will be shifting my company's pens to another supplier.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your pen, this is very disappointing to hear. Please do contact us on support@papier.com once more and I can assist you further in resolving this issue. All the best, Alicia :)

Posted 4 years ago

“Beautiful product. It’s helped me take a lot of pleasure in planning my days while I’m on maternity leave.”

Helpful Report

Posted 4 years ago

“I bought this pen (originally £9.99) with a discount code so got it for v. cheap. Nonetheless, at that price, for a rollerball, I'd expect a pen that works well. And indeed, initially, it did. The pen has a lovely, hefty weight to it and is beautiful to look at. My only complaint at this stage was that, whilst the body and end of the pen is pentagonal, the cap is round, meaning it cannot be posted (put on the back when writing) which was disappointing and not what I'd expect from such a pen and company. However, it seemed to write well otherwise. However, after a day, the pen started skipping and was very scratchy and unpleasant to write with. No matter what I did, the problem persisted. It was only when I tried it on a thick piece of paper that it (momentarily at least) started writing normally again. I would expect this from a fountain pen but from a rollerball this is unacceptable.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your pen, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 4 years ago

“I bought the diary as a gift and the personalisation offered made all the difference to the recipient, they were delighted. The finish of the diary was slightly disappointing very nice but the pictures indicated the finish was a little more luxurious.”

Helpful Report

Posted 4 years ago

“Easy ordering, excellent items and fantastic speedy delivery. Item arrived earlier than expected during peak times which was nice. Top-rated company, highly recommended.”

Helpful Report

Posted 4 years ago

“It was for my daughter, she said "this was my favourite gift this year". I was delighted with the service and she was over the moon to receive it.”

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Posted 4 years ago

“Love the customization feature and all the amazing designs! Shipping was quick and the size is perfect for on the go.”

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Posted 4 years ago

“Lovely diary for my friend, and after experiencing some problems with delivery (nothing to do with Papier) the customer support was excellent. They went out of their way to help me - even over a weekend. Highly recommend both the product and the company.”

Helpful Report

Posted 4 years ago

“Too quality notebooks, beautifully packaged and quick delivery. Very happy customer, would definitely purchase again from this company.”

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Posted 4 years ago

“I ordered a planner from Papier to be delivered to the states. Shipping took a while, which I expected. When the package arrived late, I opened it to find that the contents of the journal were upside down and backwards. My husband, a book maker, was able to fix the journal, but I asked for a refund. The company could only make a 25% refund or 25% off my next purchase, but they offered to send a new journal. How is a company able to send a replacement but not a full refund? The email communication went on for an entire week with no real solutions made. So we spent money to fix a product that was wrong, and no money was sent to fix it.”

Helpful Report

Posted 4 years ago

Hi there, I am so sorry for the trouble here! In regards to the book, if you were happy to keep the journal, we would of course be happy to issue a partial refund to compensate for the issues here, or a replacement to be sent t receive a corrected product, so the incorrect item could be recycled. I am so sorry to hear you had this frustration on this occasion - if you can get back in touch on support@papier.com, we can of course issue the 25% refund for you. Best wishes, Alicia

Posted 4 years ago

Papier is rated 4.6 based on 17,470 reviews