Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received as a gift and initially was pleased with how attractive the diary was. Good quality and I can imagine if you plan to use the diary as a journal you would be very happy. However as a diary I find this sadly lacking! The diary contains none of the information you’d expect to see in a diary or even include bank holidays. I’ve looked at the website and see that the description does mention this, but as this was a gift, my husband wouldn’t have thought to check this. Who expects a diary with no date info? Week per view is good, but the diary entries don’t start until half way through the book! Lots of summaries! Also the hard cover makes writing in the diary difficult. This might soften up with use but I just find it very irritating! Sorry but won’t be purchasing again”

Helpful Report

Posted 4 years ago

Hi there - thanks very much for your review! I am so sorry to hear you are not 100% happy with your planner, this is very unusual! All of our planners and diaries contain no dates or holidays to be as inclusive as possible, as we ship worldwide to various countries with various religions and cultures - you are then welcome to add in any holidays and special dates which are specific to you :) Do let me know if you have any other questions at all on support@papier.com Best Wishes, Alicia

Posted 4 years ago

“The pens are horrendous. They look good and have a good weight on them. However, it’s very scratchy to write with and the ink does not flow well at all. Really disappointed”

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Posted 4 years ago

“Quick delivery and amazing quality cards. Have received so many compliments already. Will definitely order again!”

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Posted 4 years ago

“Beautiful products, and very easy to use website. Generous 'recommend a friend' scheme.”

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Posted 4 years ago

“Good gift ideas, lovely quality materials”

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Posted 4 years ago

“I bought a personalised, fabric covered notebook for my boss at Christmas. It arrived in plenty of time…she loves it!! Thank you so much!”

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Posted 4 years ago

“Great choice of products, easy to use website, high quality products.”

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Posted 4 years ago

“Loved the personalised notebook! Great quality and service. Huge choice too.”

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Posted 4 years ago

“Great product, fast dispatch! Thank you 🙏”

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Posted 4 years ago

“Easy to use, great selection of lovely cards, quick service and delivery.”

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Posted 4 years ago

“Excellent service quick delivery and superb goods x definitely recommend this company x”

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Posted 4 years ago

“I'm a little upset with the design of the planner I chose. I purchased the Rise and Shine, not sure if all planners are like this, but the way the months/different sections are organized is so disappointing. I prefer to have my months lined up all together with the monthly calendar view, to do lists/goals, and then the weekly view. But instead, this planner does the calendar view by each month and then the to dos/goals by each month and so on, which I find useless as you now would have to flip back through multiple sections just to find the right month (which I now have bookmarked which just takes away from the easiness of planning and writing stuff out.”

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Posted 4 years ago

Hi Toni - thank you for your review! I’m so sorry to hear you don’t like the setup of the 2022 diary! We originally developed our 2021 diaries in a different format due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. However, following further feedback from customers regarding issues with this new format, we have reverted back to our original setup for our 2022 diaries. Apologies again for any disappointment caused and do let me know if you have any further queries. If you have any further queries, please do get in touch on support@papier.com Best Wishes, Alicia Papier CS Team

Posted 4 years ago

“Great products, fast delivery and beautifully packaged.”

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Posted 4 years ago

“Order process was easy and quick. Delivery was exactly as promised, i.e., arrived on day promised. Product was of excellent quality.”

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Posted 4 years ago

“Totally in love with my journal. It arrived beautifully packaged a joy to open. Really good quality and just love or”

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Posted 4 years ago

“Excellent quality, exactly as ordered!”

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Posted 4 years ago

“Top quality. Efficient service.”

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Posted 4 years ago

“We’ve ordered multiple books of our wedding photos for family members. Quality and ease of creating was fantastic for all! Great product!”

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Posted 4 years ago

“Excellent service, excellent product, thoroughly delighted with the quality and have no hesitation in recommending Papier.”

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Posted 4 years ago

“Daughter-in-law loved the personalized planner!”

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Posted 4 years ago

Papier is rated 4.6 based on 17,442 reviews