Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter wanted one for Christmas - I had not heard on it before (hangs her head in shame!). It was perfect. Lots of designs to chose from - I went for the Byron”

Helpful Report

Posted 4 years ago

“The cards we purchased were exactly as pictured and delivered in time for Christmas! Lovely!”

Helpful Report

Posted 4 years ago

“I absolutely love my academic planner. I use it every single day and it really helps me keep organized and motivated!”

Helpful Report

Posted 4 years ago

“The products are always flawless, beautifully presented and packaged. Adore this company!”

Helpful Report

Posted 4 years ago

“Good quality, fast & efficient”

Helpful Report

Posted 4 years ago

“Prompt delivery, nice design of the card. Only thing I would say is the quality of card needs to be a little better.”

Helpful Report

Posted 4 years ago

“Lovely quality and design. Had my friends name printed in the front too. Came on time.”

Helpful Report

Posted 4 years ago

“Nice, quality product delivered on time.”

Helpful Report

Posted 4 years ago

“Good quality, turnaround time excellent and very well packaged. Second time purchaser and reflected in repeat buy.”

Helpful Report

Posted 4 years ago

“Lovely planners, great quality and very quick delivery.”

Helpful Report

Posted 4 years ago

“Beautiful quality. Quick and efficient ordering service too.”

Helpful Report

Posted 4 years ago

“Purchased stationary sets for friends and for myself. Beautiful. Great quality, design, and easy order process. Will definitely order again.”

Helpful Report

Posted 4 years ago

“Good product Very good price Envelopes included Good delivery”

Helpful Report

Posted 4 years ago

“The covers are extremely cute, versatile, and beautifully customizable. But that's where the good features end. First off, this planner is poorly described. Based on the images on the website, you can see that this planner has monthly calendars, monthly overviews, weekly spreads, and blank lined pages. The way the website showcases makes you think that all the spreads of the same month are grouped together. So you expect: January calendar, January overview (goals, to-do's etc) blank lined page, weekly overview for the entire month, repeat with February etc. This is not the case. The order of these spreads is all the monthly calendar spreads are grouped together, then all the monthly overviews are grouped together, then all the weekly overviews for all the months are grouped together, with the months not even separated, then the blank lined pages at the end. This order is extremely illogical, cumbersome, and time consuming, defeating the entire purpose of a planner. Customer service were kind and responsive, though I didn't get the feedback I wanted or expected. I had to negotiate a discount and no future solution to properly display or announce the order of planner layouts was announced. Instead I was told this was the best format. As an avid planner user of 12+ years, I have never seen a layout like this... because it doesn't work! In addition to the (stupid) order of the planner's content, it is extremely stiff, meaning you have to really press down on the pages as you're righting. The planner does not remain open on the desired page, like a regular, high-quality, $40 planner. Even flipping pages requires effort to press down and prevent them from flipping back. To get my planner to stay relatively open to the same page range, I have to bend and press and do gymnastics with the book and apply so much weight to force it open... and it still doesn't because the fault lies in the design. It's so stiff that I even considered taking it to Office Max and cutting the bind to add coils, but I already spent ~$40, it doesn't deserve more. Besides the binding, the paper quality and color are less than satisfactory. The GSM on this is hideous, and the pages bleed with any ink or highlighter use. To conclude, planners have been increasing in price and demand, as you would expect the quality would be increased as well. Not in the case of Papier. The price and quality are inversely proportional. Although I received an unremarkable discount after expressing my dissatisfaction with the product, I genuinely hate using my planner every day, because spending nearly $40 on it makes me do so. If all you care about is how cute your planner looks, then look no further than their vast selection. If you actually have practical use for your planner (i.e your sanity depends on it and it goes everywhere with you), DO NOT purchase your next planner from Papier.”

Helpful Report

Posted 4 years ago

Hi there - thank you for your review! I’m so sorry to hear you don’t like the setup of the 2022 diary! We originally developed our 2021 diaries in a different format due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. However, following further feedback from customers regarding issues with this new format, we have reverted back to our original setup for our 2022 diaries. Apologies again for any disappointment caused and do let me know if you have any further queries. If you have any further queries, please do get in touch on support@papier.com Best Wishes, Alicia

Posted 4 years ago

“Beautiful personalised diaries, made great gifts at Christmas!”

Helpful Report

Posted 4 years ago

“Price was reasonable for the product I received and the customization is beautiful. It arrived promptly and I did not have any issues with shipping. The paper quality is great and I love the simple design. The reason for the mediocre review is the layout - it does not make sense. All of the monthly calendar pages are in the beginning of the book, followed by all of the monthly goal pages, and then finally all of the weekly agenda pages. I don’t understand why the monthly calendar/goal pages don’t come before the corresponding weekly pages. Also, there is only one bookmark string so how am I supposed to bookmark both the month and the week page if there on opposite sides of the book? Ultimately I really love this planner - it’s well-made, there’s space for notes, goals, important dates, everything I look for in a planner! I just really hope they change the page order so I can buy it again next year.”

Helpful Report

Posted 4 years ago

Hi Sara - thank you for your review! I’m so sorry to hear you don’t like the setup of the 2022 diary! We originally developed our 2021 diaries in a different format due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. However, following further feedback from customers regarding issues with this new format, we have reverted back to our original setup for our 2022 diaries. Apologies again for any disappointment caused and do let me know if you have any further queries. If you have any further queries, please do get in touch on support@papier.com Best Wishes, Alicia

Posted 4 years ago

“Quick delivery, great quality and excellent packaging.”

Helpful Report

Posted 4 years ago

“Great diary and desk planner beautifully made”

Helpful Report

Posted 4 years ago

“I love the products, and the customer service is absolutely amazing they met my needs right away and I am very grateful for that. I absolutely love personal customer service that truly is willing to help you out and get the product that you wanted.”

Helpful Report

Posted 4 years ago

“Good strong protective packaging for our calendar. Package delivered earlier than promised which was great. Good quality product fir the price.”

Helpful Report

Posted 4 years ago

Papier is rated 4.6 based on 17,429 reviews