Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second diary order from Papier, I just love the personalisation and the feel. The quality is so nice. I plan to buy more for gifts”

Helpful Report

Posted 4 years ago

“I ordered a photo book for my daughter’s 18th birthday. It arrived and it is beautiful but it had a tiny little indentation on both the front and back covers. I contacted customer service and spoke to Sophia via email to feedback and was immediately offered a number of options to resolve it. Sophia was professional, courteous and understanding. I am absolutely delighted with the resolution and the product. Thank you so much!”

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Posted 4 years ago

“Beautiful stationery and arrived quickly! I have ordered from Papier two times now and will definitely order again.”

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Posted 4 years ago

“Absolutely love all the items I have ordered. Very easy to use the ordering system and to personalise any book. Reasonable prices for high quality products.”

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Posted 4 years ago

“I was disappointed with the quality. :( For some reason I was expecting a linen finish on the cover of the Le Moderne, with a custom sticker. Unfortunately, it's just a laser print on a single sheet. I agree with another review that the design/label is off-center. Also, the layout is not ideal, with the month views and to-do lists are concentrated at the beginning of the book, rather than following the sequence of the weekly view. No pockets to keep important papers either.”

Helpful Report

Posted 4 years ago

Hi Alexis, I'm sorry to hear you're unhappy with the centralisation and the layout of your planner. Please do get in touch via support@papier.com so we can help further. Papier Customer Service

Posted 4 years ago

“Such a great daily journal and covers the things you need to do in a day. Love it”

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Posted 4 years ago

“Disappointed in the quality of the paper in the 2022 planner. I was hoping since this was a stationery company the paper would be high enough quality not to show the ghost through of the lines printed on the opposite side. This might not bother everyone, but for me I prefer not to see the printed text through from the back of the page. The paper is so thin the printed text comes through, and unfortunately it makes it very distracting to read and write when the previous day's schedule is bleeding through. The quality of the cover and binding are wonderful, the design is beautiful, it is just the actual paper inside that I'm sad about. I was very excited to buy myself some nice stationery but this was just not up to the standard I expected.”

Helpful Report

Posted 4 years ago

Hi, we're sorry to hear that feedback, do get in touch on support@papier.com and we'll be happy to help further. Papier Customer Service

Posted 4 years ago

“The first order arrived opened (and resealed) by transporters, and one item of the order was missing. Papirer reacted quickly and well and replaced the uten very quickly without fuss. The quality of the products they driver seems to be very high.”

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Posted 4 years ago

“Beautifully made diary”

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Posted 4 years ago

“Beautiful 2022 diary - arrived quickly and really happy with the personalisation”

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Posted 4 years ago

“I got a journal and love the quality. i write in it every day and not found any cons.”

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Posted 4 years ago

“Very quick, easy, beautiful, affordable. I cannot speak highly enough of this process. Will be ordering more from Papier in the future no doubt.”

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Posted 4 years ago

“Beautiful diary, I received one last year as a gift and bought my own this year as I loved it so much!”

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Posted 4 years ago

Thanks so much for taking the time to write your review! We really appreciate it! We love hearing back from repeat Papier customers, and so glad you love your 2022 diary! Best wishes, Alicia Papier CS Team

Posted 4 years ago

“2 of these stars are only because their customer service was fast, super polite, and did somewhat rectify the situation. But basically everything printed on their front covers will always end up closer to the left edge. It’s not really noticeable when artwork/text is supposed to be on the left or right edges. But it’s very noticeable for anything that is supposed to be centered. I attached a marked photo of the planner I received. And apparently this is just their common practice! By their own admission the crease in the spine causes everything to be pulled slightly closer to the spine. And they are not accounting for this either in their own printing department or in the customization tool that they offer on the website. Basically, Papier let’s us think everything is going to be perfectly centered on the finished product, when that apparently isn’t the case at all.”

Helpful Report

Posted 4 years ago

Hi, we're glad to hear we were able to offer you a good service and thank you very much for your detailed feedback. Papier Customer Support

Posted 4 years ago

“The customer service from Sian was fantastic - quick, informative and friendly. She cleared everything up immediately and I happily placed my order :)”

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Posted 4 years ago

“I am in love with my Liv & Dom 2022 diary! The cover is beautiful and paper quality equal to that of my usual Leuchtturm1917. Thank you!”

Papier 5 star review on 17th January 2022

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Posted 4 years ago

“Beautiful journal- it makes me happy every time I pick it up.”

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Posted 4 years ago

“The products are beautiful and well presented . The packaging was beautiful and the customer service was extraordinary .Ms Sophie was very professional and helpful .”

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Posted 4 years ago

“Lovely product, great quality, and fantastic customer service.”

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Posted 4 years ago

“Such cute products and sturdy. Also love that they are customizable.”

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Posted 4 years ago

Papier is rated 4.6 based on 17,442 reviews