Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,302 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,302 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always lovely!”

Helpful Report

Posted 1 year ago

“After ordering my new diary ( which should have gold foil - but didn’t) the next day you went into sale !!! No contact from you and I couldn’t contact you either to try and get my discount !! I am disappointed to be honest .”

Helpful Report

Posted 1 year ago

Thanks for your review, Nikki - I'm sorry to hear about your disappointment! I can see a non-foiled design was ordered, but please do reach out to us at support@papier.com if you have any queries and we'll be happy to help further. Papier CS Team

Posted 1 year ago

“Nice quality and will last a long time. Compared to a previous journal I bought, there is less planning space and more daily space. The journal is thicker. I have to pair it with a calendar, but that's a good thing for me because I don't always have a daily plan. In the last journal, I skipped a couple of years then went back to it.”

Helpful Report

Posted 1 year ago

“BEWARE! Papier do not recognise the consumer rights contained in the Consumer Contracts Regulations. This entitles consumers to a refund if an item purchased on line is returned within 14 days provided it is not personalised. I have been refused a refund for a diary WHICH HAS NO PERSONALISATION and have only received patronising emails confirming the refusal to refund. Won't be buying from Papier again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, we're so sorry to hear about the disappointment here! Unfortunately, we don't allow returns for made-to-order products on a changed mind basis. Of course, if there are any issues with the item received, please do get back to us at support@papier.com and we'll be happy to assist further. Papier CS Team

Posted 1 year ago

“Good quality. Fast and easy.”

Helpful Report

Posted 1 year ago

“I am absurdly pleased with the quality of Papier products and even more so with the incredible customer care. 10/10 will buy again and highly recommend to my family and friends. Thank you, Papier and your lovely employees!”

Helpful Report

Posted 1 year ago

Thanks for your wonderful feedback, Caroline - that's so great to hear! Papier CS Team

Posted 1 year ago

“I always buy my journals from Papier. Great choice and value and I love that you can personalise most of them.”

Helpful Report

Posted 1 year ago

“Great cards and delivery.”

Helpful Report

Posted 1 year ago

“Good service and additional voucher really helped my decision to purchase. Easy to use software but spell and grammer check should be added into the software”

Helpful Report

Posted 1 year ago

“Still waiting on my order that was places several weeks ago.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Shirley - sorry to hear this! We've reached out to you via email now. Papier CS Team

Posted 1 year ago

“I LOVE the list note pads and am so sad they can no longer be personalized! I reordered every year at the holidays; they make great gifts.”

Helpful Report

Posted 1 year ago

“Your Birthday card service is perfect and highly reliable.”

Helpful Report

Posted 1 year ago

“We ordered a diary for our grandson. It is perfect for him. The only problem was the courier who was very slow. There was no communication to let us know when it was coming and it was left on the front steps while we were away for the weekend. It is just lucky that it wasn’t stolen or rained on.”

Helpful Report

Posted 1 year ago

“said order was dispatched ordered nearly 3 months ago never got any update on my order or no refund”

Helpful Report

Posted 1 year ago

So sorry to hear your order didn't arrive safely Jessica - it looks like this was returned to us by the courier! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Planner is great I personalized mine and the graphic is not centered kind of bummer. But I’ll still use it”

Helpful Report

Posted 1 year ago

Thanks for your review, Anna! So sorry to hear that. Please do reach out to us at support@papier.com with photos of the item and we'll be happy to arrange a solution. Papier CS Team

Posted 1 year ago

“This is my first order from Papier and I will certainly order all my notebooks from them in the future. I ordered a personalised notebook and the quality and simple design is gorgeous. The paper quality is top notch! I love writing my daily list on the premium quality pages.”

Helpful Report

Posted 1 year ago

“amazing customer service, great personalization print :))”

Helpful Report

Posted 1 year ago

“A beautiful product of great quality. Perfectly packaged to give as a gift.”

Helpful Report

Posted 1 year ago

“A lovely company, full of beautiful gift ideas”

Helpful Report

Posted 1 year ago

“Love how you can custom each book! I love my daily planner so much and it is very productive and well laid out. I have already recommended Papier to many friends”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,302 reviews