Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a diary as a Christmas gift on the 6th December, with an estimated delivery date of 16th. Still not been dispatched… I emailed and they’re refunding me postage but I still don’t have a delivery date and have to buy another gift because who knows when it’ll arrive!! Disappointed & out of pocket, my friend however will be over the moon with two gifts 🎁”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order and the trouble this has caused you! Please do let us know if you'd prefer to cancel your order for a full refund at this stage and we'll be happy to assist. Papier CS Team

Posted 1 year ago

“Lovely product, presented well. Swift delivery & will use again.”

Helpful Report

Posted 1 year ago

“Ordered a personalized book as a present. Unfortunately there is a small bit of damage on the binder. I am currently deeming this minor but as a gift it is a bit disappointing. I have no doubt the damage is from the post man wedging it in the letter box, but the item is not well protected. Bubble wrap would have protected it better. Thanks”

Helpful Report

Posted 1 year ago

“My order was due to be sent on the 11th December and due to arrive on 19th December. It’s now not due until the 23rd. We will now be away and won’t receive it in time. It’s for Christmas presents. I’m extremely disappointed!! I can’t even begin to explain how upset and angry I am!”

Helpful Report

Posted 1 year ago

So sorry to hear about the delay to your order and the inconvenience this has caused! I can see Melissa has assisted with a shipping cost refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Every year my daughter in law requests a calendar and/or journal. I personalize it and the quality is fabulous. I would recommend them. Excellent quality.”

Helpful Report

Posted 1 year ago

“I ordered a photo book and Papier did not disappoint! The quality was lovely, my photos looked great quality in the book considering they were captured on my phone. The only issue I had was the upload system was hard to use on my phone. Love my book 🥰”

Helpful Report

Posted 1 year ago

“I ordered the one where you up load photos … Photos are blurred and not crisp delivery was late .. Disappointed in this product”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please do reach out to us at support@papier.com with photos of the issue and we'll be happy to help. Papier CS Team

Posted 1 year ago

“I never received my item”

Helpful Report

Posted 1 year ago

Sorry to hear about the delay, Natalie! I've just double-checked your tracking and can see this was marked as delivered today, but please do reach out to us at support@papier.com if there are any issues. Papier CS Team

Posted 1 year ago

“Customization (gold ink) is not crisp, spacing of letters is inconsistent, leather is acceptable quality. Interior layout of months is not ideal - overviews for each month should be sorted by month, not layout type. Eg, January should have day/week/goals/notes section, all inclusive.”

Helpful Report

Posted 1 year ago

Thanks for your review, Sara - so sorry to hear this! I'll certainly pass on your feedback regarding the layout and do apologise for the disappointment. If you'd like to reach out to us at support@papier.com with photos showing the quality issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I ordered a customized recipe journal for my sister for christmas and it was due to be delivered dec 10 apparently but it still says on its way on the UPS website and won’t update a delivery date”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Nicole - so sorry to hear about the delivery delay! I can see this was marked as delivered on 17th December but please do let us know if you need anything else. Papier CS Team

Posted 1 year ago

“I have ordered other customized planners in the past but this one is MUCH better quality than the others I have bought elsewhere. Really usefully laid out pages. I will definitely buy again.”

Helpful Report

Posted 1 year ago

“Our save the dates were clean, beautiful, and came perfectly packaged!”

Helpful Report

Posted 1 year ago

“I ordered a personalised diary for me and a personal recipe journal for my daughter. Both beautiful quality, good value and they arrived so well packaged. My only criticism would be that the recipe journal would be better split into foods - meat, starters, fish, bakes, soups, puddings etc - rather than meals. Not many people have breakfast recipes and most main meals cover lunch or dinner. I love my new diary though, especially as there is room for contacts and notes in the back.”

Helpful Report

Posted 1 year ago

“Their planners are simple and cute, and their customer service is great!”

Helpful Report

Posted 1 year ago

“Arrived quickly and was packaged beautifully as well. Lovely quality, perfectly personalised exactly as I wanted, would definitely recommend and would order again.”

Helpful Report

Posted 1 year ago

“My Christmas card order hasn't been delivered, the tracking into just says that DPD are waiting for the package and no one from Papier will respond to me. I've used them before with no problems but this is a disaster. There is no phone number to call so I keen on emailing to no avail.”

Helpful Report

Posted 1 year ago

So sorry to hear that your Christmas cards didn't arrive safely, Sara! I can see that Simrah has assisted with a full refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“I cannot get hold of anyone - I ordered a gift 3 weeks ago - it says it was due to be delivered 4 days ago. There is no tracking and if you call it says to chat, live agents not available - awaiting an email and worried about £100 worth of gifts not being sent. Terrible terrible service and no gifts!”

Helpful Report

Posted 1 year ago

Sorry to hear about the delivery delay here and the concern caused! I can see this was marked as delivered on 18th December but please do reach back out to us if you need anything else. Papier CS Team

Posted 1 year ago

“I've orders a few journals from Papier now and they are amazing quality for the price! The binding doesn't fall apart like other companie's do! I've gotten them a lot faster than the recommended delivery date as well!”

Helpful Report

Posted 1 year ago

“This is probably the most high quality planner I’ve ever had. The paper is luxurious and so smooth. The cover is absolutely gorgeous. I highly recommend!! ❤️”

Papier 5 star review on 16th December 2024

Helpful Report

Posted 1 year ago

“High quality and very affordable”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews