Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,302 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,302 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love your products, but your processing and shipping time is too slow. I wanted to buy another planner, but you were not able to get it to me until after Christmas.”

Helpful Report

Posted 1 year ago

Sorry to hear that, Greg! We do have a variety of different shipping options which may still get your order to you in time for Christmas, you can check these out here: https://www.papier.com/us/shipping/ Papier CS Team

Posted 1 year ago

“Papier is great. I had to reach out to customer service and they were quick to respond and really helped to answer my questions. I was astounded at how quickly I received replies and how great the experience was. Their customer service team is top notch. I LOVE my hardback planner! It is beautiful, stylish, personalized and organized! I love that it has a double-bookmark because I like to reference the monthly calendar and the week - so it makes flipping back and forth easier. The only thing I would change would be to put the monthly calendar directly ahead of each month in weeks instead of gathering all 12 months together and then rolling into each week of the year. This planner is affordable when compared to other cute planners. It feels sturdy. The hardback binding is flexible on the interior which makes it really easy to write on the left page (if you're right handed) without your hand being stopped by the other side of the book. I am actually really happy with the quality and outcome! 10/10 recommend!”

Helpful Report

Posted 1 year ago

“Looks great. Wish you would have options of choosing envelope colors to match the card, but overall the card's design and quality are outstanding.”

Helpful Report

Posted 1 year ago

“Cover is pretty but that’s about it. Paper is so extremely thin that it leaves this planner useless. The way it is laid out is also awful. Why would the month and the weeks of that month be separated? Makes 0 sense”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your planner! If you'd like to contact us at support@papier.com with your order number and any relevant photos of the product, we'd be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Phenomenal quality products! I love to gift the planners since you can personalize them and give a gift that is useful and unique.”

Helpful Report

Posted 1 year ago

“While their FAQ's warn that the photos will not look the same in the photobook as on a backlit screen, the quality difference between the photos as shown on their app and in the book is dramatic. My photos met their quality guidance when I uploaded, were still sharp and clear zoomed to 150% etc, looked fine in their app but the photos in the photobook are grainy, blurred and very poor quality. When speaking with Support, they just keep copying and pasting the same prewritten responses about backlit screens and saying the photos uploaded weren't good enough quality. Apart from the photo quality issues, the book is very small and unimpressive. I got the large (and added a large number of extra pages), which was described as a coffee table album; it's small and thin and wouldn't look good on the coffee table. I would not order from here again and will be looking elsewhere to get the rest of my photo albums printed. The quality for the price is very poor.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Your feedback will certainly be passed forwards. I can see Ellie has assisted with a partial refund for the disappointment, but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Lovely quality photo book of memories to help my Mum with dementia remember her year. Help always offered very promptly if needed.”

Helpful Report

Posted 1 year ago

“I still haven’t received my order, it’s getting close to Xmas”

Helpful Report

Posted 1 year ago

So sorry to hear this, Sylvian! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“The items I ordered were stunning. The perfect classy elegant Christmas gifts. The packaging, delivery and service were top notch.”

Helpful Report

Posted 1 year ago

“very nice product, easy customisation, the only reason for not giving full set of stars is that it's a bit on the pricey side”

Helpful Report

Posted 1 year ago

“I buy a Papier diary every year - their quality is amazing, and I love being able to personalise it with my photos from the year before!”

Helpful Report

Posted 1 year ago

“I wanted to love this planner, but sadly I do not. Quality does not look the same in person as the product shown. It’s so hard to see the lines and print on the paper as well. Disappointed.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment here! Please feel free to reach out to us at support@papier.com with photos of the item so we can look into this for you. Papier CS Team

Posted 1 year ago

“I love the personalisation aspect and the quality of the journal I bought. The paper is nice and sturdy and the hard cover doesn’t feel flimsy at all.”

Helpful Report

Posted 1 year ago

“A gorgeous recipe book -lovely quality and I was able to put my daughter's name on the front!”

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Posted 1 year ago

“I have odered from Papier for a few years now and they quality and packaging is always wonderful. The planners last all year despite daily use and wear and tear!”

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Posted 1 year ago

“Papier is an exceptional brand. I'm a big writer and use journals and stationery regularly. Papier's quality, design, and personalization options are top of the line, not to mention incredibly enjoyable to use. It's why I bought customized journals for friends and family as holiday presents this year. Gifting a space for creativity is priceless!!”

Helpful Report

Posted 1 year ago

“All Papier notebooks are good quality and stylish. The two things missing that would make them simply perfect are a fixed pen loop and an elastic closure.”

Helpful Report

Posted 1 year ago

“Lovely. I ordered a custom journal and custom planner as gifts. They turned out beautifully!”

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Posted 1 year ago

“love it!!- I have 4 now and they all look beautiful together - and the collection is growing”

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Posted 1 year ago

“What can I saw except Beautiful!”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,302 reviews