Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,298 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The personalised notebook I ordered was fantastic! Really good quality paper and the cover is very smooth. Photos weren't blurry at all, very happy with the order. It was a bit pricey but you get what you pay for. Payed extra to have it shipped in time but it came a few days before the estimated arrival so maybe you don't need to do this if you're in the same situation as me. Notebook was also beautifully packaged and came with a printed note I got to write.”

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Posted 1 year ago

“I have been a loyal Papier-er for years because of the quality, customer service, and value of their daily planners. It has everything I need in it and nothing I don't need. Perfect for organizing my busy schedule.”

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Posted 1 year ago

“Bought two food journals as gifts, beautiful books which I think my daughters will love”

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Posted 1 year ago

“I have been buying all my cards since Papier started but I need some slight changes and maybe a few new designs maybe Deckle edge or letter press to differentiate!”

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Posted 1 year ago

“I love Papier unique and beautiful card designs! It’s so fun to pick out my Christmas cards every year! And it’s very easy to design a card and the printing is relatively fast!”

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Posted 1 year ago

“Disappointed that the quality of the paper is not as good as previous years. Expected better from Papier”

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Posted 1 year ago

So sorry to hear this, Susan! Please do feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Quick delivery, diary was personalised and really good quality”

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Posted 1 year ago

“I have ordered a diary from you for the past 3 years and it is beautifully made and I can have my sisters name put on it”

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Posted 1 year ago

“Fabulous quality thankyou personalised cards . Love receiving these for myself and adore giving them at gifts”

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Posted 1 year ago

“Cards are stunning, absolutely chuffed with them. Only thing I would say is the papier black logo is way too prominent and I was about not to purchase because of that. It is sitting right beneath the christmas card’s signatures in bold black lettering. Apart from that, great.”

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Posted 1 year ago

“Always the best for printed, framed & personalised photos. I never go anywhere else!”

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Posted 1 year ago

“Beautiful quality of the hard back book & the photos. Also speedy service. Very impressive. I’ve ordered 6 books in total.”

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Posted 1 year ago

“Can't give a true review as I never received my order we are trying to get my money back by putting in a claim to Royal Mail”

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Posted 1 year ago

So sorry to hear that your order didn't arrive safely, Alison! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Products are great. But that’s if you can receive them. They’ve unfortunately picked the absolute worst courier company in Australia called “Couriers Please”. If you’ve had the unfortunate experience of having someone delivered (if at all) by this company, then you’ll know what I’m talking about. I ordered 2 weeks ago, Couriers Please said they delivered it, no photo evidence, no description where they left it, nothing. You cannot call them, instead fill out a form on their website and wait for a call back. It’s been 5 days and no one has contacted me. I told Papier and they asked me if “have I checked the delivery location?” — sorry, are you serious? Why would I report it as missing if I hadn’t. Amazing. I’m still waiting for a re-order. Couriers Please will not contact you, if it’s lost, you simply have to hope Papier will reorder for you. Papier, out of respect for your customers, choose a better courier Company instead of the cheapest.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback! We're so sorry for the disappointing experience here. I can see Nicole has assisted with a replacement but please do reach back out to us if you need anything else. Papier CS Team

Posted 1 year ago

“I recently purchased travel journals as Christmas presents from Papier, and I couldn't be happier! The journals are absolutely lovely—high-quality and beautifully designed. The delivery was prompt, arriving even ahead of schedule, which was a delightful surprise during the busy holiday season. Highly recommend for anyone looking for thoughtful and reliable gifts! ✨”

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Posted 1 year ago

“Beautiful, quality cards and delivery was on time.”

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Posted 1 year ago

“Very impressed with Papier, the quality is excellent and we are so pleased with our wedding invitations.”

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Posted 1 year ago

“The 2025 diary for my daughter’s Christmas present has arrived. I am very pleased with it. The paper is of high quality and I really enjoy being able to personalise the front cover for her. The only annoying thing is that it mentions ‘Papier’ inside the box and one cannot get rid of it not change the colour, it’s black. I do not expect advertising to be on the front nor in the title and name panel. The diary is beautifully organised and my daughter uses all aspects of organisation within it. It has become a little Christmas tradition for me to gift her a new Papier diary every year, which she requests.”

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Posted 1 year ago

“The personalised product was absolutely beautiful. One star withheld as delivery took several days longer than stated.”

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Posted 1 year ago

“The quality and design are excellent, with great personalisation options. Delivery is always prompt, and I've always had a high level of service. Papier is my stationery retailer of choice!”

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Posted 1 year ago

Papier is rated 4.6 based on 17,298 reviews