Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality is excellent and the delivery was very fast.”

Helpful Report

Posted 1 year ago

“This was my first time placing a order with Papier ,the temps I ordered a journel , some beautiful shawdow type gel marker pens and a pen pouch , all items very of good quality, especially the journal, the items were a gifts for my granddaughter but I would have liked to keep them all ;-)”

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Posted 1 year ago

“I bought a diary for my mum for Christmas, she loved it. The service from Papier was excellent, would definitely recommend!”

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Posted 1 year ago

“Really great website, easy to use and well laid out. Lots of beautiful designs to choose from. Loved that I could personalise the notebook for my friend. Fast delivery and great quality product. Thanks Papier!”

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Posted 1 year ago

“Nice to be able to order on line for a friend overseas”

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Posted 1 year ago

“There was a delay in the order that was outside of Papier’s control. They were very quick to refund postage, and offered to refund full amount if delivery was not made in time so very good customer service. The product was good too and fair price.”

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Posted 1 year ago

“I created a photo notebook for a Christmas present but on one of the photos, the head had been cut off. At least we had a laugh on Christmas Day.”

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Posted 1 year ago

So sorry to hear this, Morag! If you'd like to pop over a photo of the issue to support@papier.com, we'd be happy to assist with a solution. Papier CS Team

Posted 1 year ago

“The best quality products, I look forward to making my new planner with Papier every year!”

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Posted 1 year ago

“Love my new calendar and notebook! It’s great and personalized. Love it.”

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Posted 1 year ago

“Gift for someone and they loved it!!! Loved the packaging, thanks.”

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Posted 1 year ago

“The most beautiful diary!! Absolutely gutted I have only found this company this year, but I know I will buy one every year going forward - it’s so beautiful I even bought one as a gift. Pictures don’t do it justice, the quality is incredible, and I love how personalised it can be. Very easy website to order from, and quick delivery to Ireland wrapped in gorgeous packaging.”

Helpful Report

Posted 1 year ago

“Paper products are such high quality, personal and meaningful. I adore my personalised gratitude journal that I received as a gift to mark my 1 year sobriety birthday and have just bought a new one for 2025! It has become part of my morning meditation and nightly reflection to fill it out and I treasure what a beautiful record it is filled with prompts for letters to myself, gratitude challenges and 30 day reviews.”

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Posted 1 year ago

“Loved the ability to customize. Quality is great. Would only hope for fabric covers and emboss options in the future.”

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Posted 1 year ago

“Beautiful personalised writing set. Fantastic gift wonderfully presented in a box.”

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Posted 1 year ago

“Products are quality. Not shopped with Papier before but will be sure to now. Thank you!”

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Posted 1 year ago

“Advertised as being delivery date of 21st maximum and not delivered until 24th.”

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Posted 1 year ago

So sorry to hear about the delivery delay here, Ellie! We appreciate the items in this order arrived after the intended event so a refund has now been processed for you. Papier CS Team

Posted 1 year ago

“These were a gift, but I love them - they're beautiful. I am a repeat customer and would definitely recommend!”

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Posted 1 year ago

“Sticky notes are horrible! They don't stick to surfaces well, especially paper which is ironic considering that's what they're for. I would avoid this product. All of the other various journals and day planners I've purchased throughout the years are 5/5 lovely! High quality, nice paper and enough room to write.”

Helpful Report

Posted 1 year ago

Thank you so much for the feedback - so sorry to hear about the disappointment with your sticky notes! If you'd like to reach out to us at support@papier.com with photos showing the issue, we'll be happy to assist further. Papier CS Team

Posted 1 year ago

“What great Christmas gifts! Beautiful, high quality books, and love that they can be personalized. Quick delivery too.”

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Posted 1 year ago

“I bought a planner for my daughter for christmas. Great quality and packaging. Would recommend.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,470 reviews