Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,298 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My suggestion is that your shipping package be waterproof. My package is a gift to my granddaughter. Unfortunately, we weren't home when it was delivered, and it rained. The paper packaging was soaked, and the rain entered the gift.”

Helpful Report

Posted 1 year ago

So sorry to see this, Kelly! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Beautiful journals a little expensive but very nice”

Helpful Report

Posted 1 year ago

“Papier is an outstanding company. My order was lost by UPS and they promptly answered my email and produced a new custom item for me. I strongly recommend them.”

Helpful Report

Posted 1 year ago

“I have given five friends notecard sets as presents and they were all delighted with them”

Helpful Report

Posted 1 year ago

“I absolutely love Papier I’ve been wanting to order since last Christmas but didn’t have the right funds now I do I finally ordered a photo book on the 10th and due delivery dispatch date was dec 12th with an estimated delivery date of dec 18th I was notified of delivery to be here on the 16th and haven’t received any new package tracking updates since the 12th. Very eager to gift this for Christmas and really excited to see papiers work! Hopefully it gets here before Christmas”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Laila! It looks like this is due for arrival today as per your dispatch email but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Service was fantastic. However I thought the notebook was overpriced for what it was. Was actually disappointed when I opened an A4 package and saw it was only A5.”

Helpful Report

Posted 1 year ago

Thanks for your review, Zoe! So sorry to hear about the disappointment with the product size. I'll certainly pass your feedback on to our product team. Papier CS Team

Posted 1 year ago

“Print quality was fantastic and exactly what we wanted! Speedy delivery and looked amazing at our wedding.”

Helpful Report

Posted 1 year ago

“Gorgeous packaging. Super fast delivery and loved the products I bought. Highly recommend!”

Helpful Report

Posted 1 year ago

“I have usually had good experiences with Papier but have had problems with 2 expensive card orders...usually upon dispatch. The original order did not reach me at all and appeared to have a tracking issue and the subsequent replacement order has taken ages to arrive. Papier would benefit from reviewing its courier arrangements”

Helpful Report

Posted 1 year ago

So sorry to hear about the delays to your order, Niki! We've processed a shipping cost refund as compensation, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Good products, overall. There are some choices around formatting and categories that need some testing/insight, it seems. But, in general, a wide selection and a good level of product.”

Helpful Report

Posted 1 year ago

“I ordered a diary as a Christmas gift on the 6th December, with an estimated delivery date of 16th. Still not been dispatched… I emailed and they’re refunding me postage but I still don’t have a delivery date and have to buy another gift because who knows when it’ll arrive!! Disappointed & out of pocket, my friend however will be over the moon with two gifts 🎁”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order and the trouble this has caused you! Please do let us know if you'd prefer to cancel your order for a full refund at this stage and we'll be happy to assist. Papier CS Team

Posted 1 year ago

“Lovely product, presented well. Swift delivery & will use again.”

Helpful Report

Posted 1 year ago

“Ordered a personalized book as a present. Unfortunately there is a small bit of damage on the binder. I am currently deeming this minor but as a gift it is a bit disappointing. I have no doubt the damage is from the post man wedging it in the letter box, but the item is not well protected. Bubble wrap would have protected it better. Thanks”

Helpful Report

Posted 1 year ago

“My order was due to be sent on the 11th December and due to arrive on 19th December. It’s now not due until the 23rd. We will now be away and won’t receive it in time. It’s for Christmas presents. I’m extremely disappointed!! I can’t even begin to explain how upset and angry I am!”

Helpful Report

Posted 1 year ago

So sorry to hear about the delay to your order and the inconvenience this has caused! I can see Melissa has assisted with a shipping cost refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“Every year my daughter in law requests a calendar and/or journal. I personalize it and the quality is fabulous. I would recommend them. Excellent quality.”

Helpful Report

Posted 1 year ago

“I ordered a photo book and Papier did not disappoint! The quality was lovely, my photos looked great quality in the book considering they were captured on my phone. The only issue I had was the upload system was hard to use on my phone. Love my book 🥰”

Helpful Report

Posted 1 year ago

“I ordered the one where you up load photos … Photos are blurred and not crisp delivery was late .. Disappointed in this product”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please do reach out to us at support@papier.com with photos of the issue and we'll be happy to help. Papier CS Team

Posted 11 months ago

“I never received my item”

Helpful Report

Posted 1 year ago

Sorry to hear about the delay, Natalie! I've just double-checked your tracking and can see this was marked as delivered today, but please do reach out to us at support@papier.com if there are any issues. Papier CS Team

Posted 1 year ago

“Customization (gold ink) is not crisp, spacing of letters is inconsistent, leather is acceptable quality. Interior layout of months is not ideal - overviews for each month should be sorted by month, not layout type. Eg, January should have day/week/goals/notes section, all inclusive.”

Helpful Report

Posted 1 year ago

Thanks for your review, Sara - so sorry to hear this! I'll certainly pass on your feedback regarding the layout and do apologise for the disappointment. If you'd like to reach out to us at support@papier.com with photos showing the quality issues, we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“I ordered a customized recipe journal for my sister for christmas and it was due to be delivered dec 10 apparently but it still says on its way on the UPS website and won’t update a delivery date”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Nicole - so sorry to hear about the delivery delay! I can see this was marked as delivered on 17th December but please do let us know if you need anything else. Papier CS Team

Posted 11 months ago

Papier is rated 4.6 based on 17,298 reviews