Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a lovely planner as a gift but did not have it personalized (unintentionally). After receiving it I realized my error. This planner was not used, damaged or personalized. The company refused to allow me to return it stating because it is an item that can be customized, even tho it wasn’t, it can’t be returned.”

Helpful Report

Posted 1 year ago

Thank you for the feedback, Monica! We're so sorry for the disappointment here. Due to the made-to-order nature of most of our products, we are unable to offer a return here but I can see Natalie has now assisted with a partial refund. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Shocking service. Ordered two photo calendars (with express delivery) on 15 Dec which were due to arrive by 19 Dec. Chased Papier when I had no shipping information which ended in DPD and Papier blaming each other and me without my Christmas gifts. At no point did Papier look into the issue or try to help me get these before Christmas and I believe they were never actually dispatched. Have since re-ordered elsewhere. Avoid!”

Helpful Report

Posted 1 year ago

Thank you for your feedback - so sorry to hear about the disappointing experience here! Unfortunately, it does appear this order was lost in transit. I can see Amy has assisted with a refund, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Beautiful personalised diary so glad I purchased the gift box absolutely stunning.”

Helpful Report

Posted 1 year ago

“I loved the calendar design until I realised the days and dates were out of sync for 2025! How can I get this fixed?”

Helpful Report

Posted 1 year ago

Thanks for your review, Sophia - we're so sorry for the trouble here! I can see Maya has now assisted with credit but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Amazed by the quality and design! I love how the interior is arranged. It keeps me focused and on track for each day, week, and month!”

Helpful Report

Posted 1 year ago

“This was a Christmas gift for our daughter. She absolutely loves your planners! I enjoy being able to personalize one for her each year.”

Helpful Report

Posted 1 year ago

“Be leery of buying items that are on sale. I purchased a few things that were on sale. I was sent the wrong item. I asked for them to send me the correct product. They said it was out of stock and I would have to repurchase item at full price when it’s back in stock because they were only giving me a refund for the sale price even though the mistake was their fault. I think this company has fine products but their business is unethical.”

Helpful Report

Posted 1 year ago

Thanks for your review, Derick! So sorry to hear about the disappointing experience with your pen. Sadly, we would only be able to process a refund for the amount originally paid for the item, but I'll certainly pass your feedback on. Papier CS Team

Posted 1 year ago

“I ordered the 2025 Leather Day Planner. The planner itself is nice, but there are a few cons in my opinion: the paper isn't thick, and good quality pens bleed through, the calendar month pages have too many non-important holidays that take up crucial room on the calendar. I dont need to know when teacher appreciation day starts. Finally, I don't like that there are 3 different page styles at the back of the planner for notes - just stick to one.”

Helpful Report

Posted 1 year ago

Thank you for your review - we're so sorry to hear about the disappointment with your planner! We'll certainly pass your feedback on to our product team. Papier CS Team

Posted 1 year ago

“Bought these for my wife for Christmas, she loves them”

Helpful Report

Posted 1 year ago

“Bought a diary last year and it was perfect so i a 2025 diary for this year. The drop in quality was immediately noticeable. Covers are paper thin, and the inner pages very poor quality in terms of thickness. Won’t be returning!”

Helpful Report

Posted 1 year ago

So sorry to hear this! If you'd like to reach out to us at support@papier com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I purchased the 2024 Advent Calendar for myself this year. While the box and packaging were lovely, that’s where it ended. Overall, the items were extremely disappointing. For instance, it included 11 bookmarks/placeholders (one large single, one pack of six minis, one pack of four paper), six pens (three metal, three plastic) and a pack of the most tiny and useless sticky notes. If the items did total the $250, the items were grossly overpriced.”

Helpful Report

Posted 1 year ago

Thank you for the review and we're so sorry to hear about the disappointment with your Advent Calendar! We'll certainly pass your feedback on as we're always looking to improve our products based on customers' thoughts. Papier CS Team

Posted 1 year ago

“Received a personalized planner for Christmas and the months were all out of order :(”

Helpful Report

Posted 1 year ago

So sorry to hear this, Izzy! If you'd like to reach out to us at support@papier.com with the order number and photos of the issue, we'll be happy to help! Papier CS Team

Posted 1 year ago

“I got the daily journal planner, the design was super cute and just as expected. The colors were clear and the ability to personalize the product is awesome. The only complaint I would have would be that some of the pages at the top side of the book were bent in, probably had to do with shipping.”

Helpful Report

Posted 1 year ago

“Beautiful planner, love that it is customizable, but came vented.”

Helpful Report

Posted 1 year ago

“My order came so much sooner than expected. The quality is fantastic and I love how it was all packaged. I was excited and proud to give my best friend a present from Papier. I was equally excited to unwrap one of my own Christmas presents this year and see the Papier packaging! I will certainly be buying more from Papier in the future.”

Helpful Report

Posted 1 year ago

“I received my photo book that I got made for dad for Christmas and it was completely ripped… I told customer service about this and even uploaded photos and they only offered me 20% back which I still haven’t received. It’s absolutely disgusting as I can not gift this and now I will have no present. I will never be ordering from this company again especially with their customer service if it was my company and I shipped a book that was clearly ripped down the spine I would offer a full refund not 20%.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Paige! I can see Suzanne has now assisted with a refund but please do reach back out to us if you need anything else. Papier CS Team

Posted 1 year ago

“I’m still waiting for my order after I paid for the express shipping of close to $49 and said it was to be delivered by 18 Dec.. still waiting, nothing on the tracking, have emailed support and still nothing. These were gifts hence why I paid the extra for express shipping. Says it has Australian shipping from Australian to max 7 days it should have taken and it’s been nearly 4 weeks if not more.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Jess! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Wonderful customer service and fast responses!! Though package didn't come for Christmas, I understand as it is a busy time!!! Great great great, I am very happy!”

Helpful Report

Posted 1 year ago

“Super disappointed in this company. Faced multiple issues with delays and upon receiving one of the books, my girlfriend opened up the journal and it was printed upside and backwards. Sadly it was a Christmas gift she really wanted and unfortunately they are now out of stock. The quality of the book it great but unfortunately the people printing this book were clearly careless”

Helpful Report

Posted 1 year ago

So sorry for the disappointing experience here, Shannon! I can see Ruth has now assisted with a refund but please do reach out to us at support@papier.com if you need anything else at all. Papier CS Team

Posted 1 year ago

“After ordering stationery for a few Christmas gifts, it clearly stated on the website that it would arrive in time for Christmas. I received an email on 12/18 saying it had been shipped and would be delivered on 12/24...then 12/25...then 12/26. It has still not been delivered and the date has now changed from 12/24 to 1/2/25. After contacting customer support I was met with a rude agent that said it was always going to arrive 1/2/25, no type of resolution just shifting the blame onto the customer. Will never order from this company again, very disappointing experience.”

Helpful Report

Posted 1 year ago

Sorry to hear this! I can see your order was placed with our economy shipping method and has now been delivered ahead of the original estimated delivery date, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews