Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,298 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I am not happy with the Papier calendar experience, the delivery was slow and the fact that a calendar had the wrong dates in the grid was upsetting. I am still waiting for the replacement calendars and am not sure when they will arrive, no update has been given.”

Helpful Report

Posted 1 year ago

Thank you for the review, Laurence - I'm so sorry to hear this! It looks like your replacement order has been marked as delivered - we've reached out via email now to help resolve this for you. Papier CS Team

Posted 1 year ago

“The product came quick and was packaged in the cutest paper that I gifted to my partner! Overall great experience”

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Posted 1 year ago

“Lovely company, but preferred past iterations of the leather planners/diaries.”

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Posted 1 year ago

“Loved my custom journal. Adorable and perfectly unique.”

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Posted 1 year ago

“I recently ordered three personalised diaries from Papier and they are beyond beautiful. The gift boxes are also very worth it, they make it the most beautiful gift. Highly recommend.”

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Posted 1 year ago

“Beautiful writing supplies, I'm very happy with my planner, everything was perfect. A+++++++”

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Posted 1 year ago

“Back in the day, papier had the perfect planner! I have been purchasing my yearly planner from Papier for 5 years now. It is disappointing to see how the quality went down over the years. It’s no longer hard leather, the papers are thinner, etc. I will not be purchasing 2026 planner again.”

Helpful Report

Posted 1 year ago

So sorry for the disappointment here, Dania! Our leather covers are still the premium material you know and love, but we have developed these in a new flexi format. Of course, if you aren't 100% happy with your order, please do reach out to us at support@papier.com and we'll do our best to assist. Papier CS Team

Posted 1 year ago

“As always, Papier print quality is outstanding. The only shortfall was that the packaging of the product was damaged. Luckily , there was no damage to the cards.”

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Posted 1 year ago

“I LOVE this planner. The design is incredible and the layout of the pages is so functional. I’m so happy with this purchase!”

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Posted 1 year ago

“Haven't received my order yet ?? 3 weeks on”

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Posted 1 year ago

Sorry to hear this, Lynda! I can see your order has been marked as delivered today but please do reach out to us at support@papier.com if you have any issues. Papier CS Team

Posted 1 year ago

“Had an issue with a printed callander - This was resolved very quickly and the assistant was very helpful and clear what she wanted. The issue was resolved stress free and very quickly.”

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Posted 1 year ago

“Love my 2025 diary !”

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Posted 1 year ago

“Speedy delivery and personalisation of notebooks make the perfect gift. I would highly recommend Papier. The gift box the notebook arrived in exceeded my expectations - it was beautifully wrapped.”

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Posted 1 year ago

“As always, beautiful products ~ I am unfailingly enamored by the quality and elegance of the bullet journals.”

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Posted 1 year ago

“I've only received one of the two items I ordered.”

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Posted 1 year ago

So sorry to hear that, Ana! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Beautifully presented and excellent quality”

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Posted 1 year ago

“Great choices, I love the pages format and delivery was super quick. That being said, for the price, I was expecting better print quality on the cover. Unfortunately, I don’t think I’d buy again. Really wanted to love it.”

Helpful Report

Posted 1 year ago

Thanks for your feedback - we're so sorry to hear about the disappointment with the printing quality! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Fantastic customer service, my initial order got lost in the post and Papier immediately arranged a replacement which arrived swiftly. The items are really nice and high quality. Really happy.”

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Posted 1 year ago

“Absolutely beautiful gift purchased - I am sure the recipient will love it!”

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Posted 1 year ago

“Have bought our granddaughter your personal planner the past three years, she loves them.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,298 reviews