Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Papier offers beautiful designs and frequent discounts, but my experience was marred by a delayed delivery despite paying a fee. Although they refunded the delivery cost, it didn’t change the late arrival. That said, the quality of the products was excellent, and I would order again—just earlier, especially around the holidays.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Angharad! We're so sorry for the delivery delay here, I can see Steph has assisted with a delivery fee refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Very pleased with product description and was given enough information on website.”

Helpful Report

Posted 1 year ago

“I ordered a 2025 planner in late December 2024 and paid full price. Received a July 2024-June 2025 calendar. Useless to me Response was you got what you ordered. Very disappointing, will not order from them again”

Helpful Report

Posted 1 year ago

We're sorry to hear this, Janice! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I am not quite sure how I agreed to go on your mailing list but, since I ordered a menu book for my granddaughter, just before Christmas, I have been inundated with far two many promotion emails. You have put me off your company so much that I never want to hear from you again. As my granny used to say, "Moderation in all things."”

Helpful Report

Posted 1 year ago

Sorry to hear this, Peter - we'll certainly pass your feedback forwards! In the meantime, we've unsubscribed you from our mailing list. Papier CS Team

Posted 1 year ago

“I love these diaries as they are great with options to personalise for your own unique taste, good quality paper and sufficient space to write various appointments each day.”

Helpful Report

Posted 1 year ago

““it awesome how ‘bout” -my girlfriend”

Helpful Report

Posted 1 year ago

“Lovely address book bought for my mum. She was very pleased with it”

Helpful Report

Posted 1 year ago

“Advertised delivery before christmas & ordered a week before - still waiting for items in January.”

Helpful Report

Posted 1 year ago

We're so sorry for the delay here and the inconvenience this has caused you. I can see Suzanne has assisted with a refund and it looks like your order is now out for delivery. Our sincere apologies again for the delay here! Papier CS Team

Posted 1 year ago

“The product offering is great and really useful for life moments. What has been disappointing on the quality of a few of the items, namely photobook and large framed photos. Particularly prints in black and white. The quality just isn’t there, which is a shame as it would prevent me from buying these sorts of products in future.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointment here, Louis! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Just the most beautiful and stylistic calendars! Have been ordering for the last 5 years and always make the best Christmas presents.”

Helpful Report

Posted 1 year ago

“My awesome product, fantastic service!”

Helpful Report

Posted 1 year ago

“I purchased an address book for my daughter's birthday. There were so many delightful covers to choose from, which made it very difficult to select just one. I love the quality and layout of the book and I know it will be sturdy enough to last her a long time.”

Helpful Report

Posted 1 year ago

“I adore the planner I purchased. It’s beautiful and I love the layout. My fiancé also bought me a reading log from Papier with beautiful birds on it. Both products are stunning! Will be buying yearly!”

Helpful Report

Posted 1 year ago

“I got the 2025 hardback diary with the leopard print and my name embossed. I really love it, I've had a digital diary for years and have always missed my Filofax. Lovely to be writing again! Great condition and layout. I've also bought the hardback Recipe book for my girlfriend which looks great, I'm sure she'll love it.”

Papier 5 star review on 4th January 2025

Helpful Report

Posted 1 year ago

“Inside paper too thin. I love the cover options and it’s beautiful but for the functionality of it, I’m using a regular pen and it shows through on the other side. Ordered a new planner from a different vendor”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment here! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Use it a lot but wonder if you quality check cards? I sent a photograph card to Australia and apparently one of the heads was chopped off which I wouldn’t of purposely done.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Katharine! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Beautiful personalised products that the recipients were delighted with.”

Helpful Report

Posted 1 year ago

“Product was okay, expensive for the quality. Had a few issues with the delivery and customer service was very unhelpful.”

Helpful Report

Posted 1 year ago

Sorry to hear this! I can see your order was marked as delivered on 30th December, ahead of your estimated arrival date, but please do reach out to us at support@papier.com if you have any further issues. Papier CS Team

Posted 1 year ago

“Great quality and quick shipping. Bought as a gift and they loved it! Thinking about getting one for myself. :)”

Helpful Report

Posted 1 year ago

“Excellent quality . My partner loved it for Christmas”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,441 reviews