Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered and payed for first class delivery on the 31st dec. Said it would come on the 3rd, its now the 6th and it still isn’t here. rubbish”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery delay here! I can see this has now been marked as delivered and a postage refund has been processed for you in the meantime. Papier CS Team

Posted 1 year ago

“My order was messed up, but they were super responsive and made it right”

Helpful Report

Posted 1 year ago

“I love your guys products and always have the new diary, as well as book tracker, recipe book. However my diary arrived in December and the quality felt poorer than normal. The ringbinder plastic cover was extremely flimsy compared to my same style last year, disappointed at paying £30 for lesser quality.”

Helpful Report

Posted 1 year ago

“Lovely products and sent quickly. Thank you.”

Helpful Report

Posted 1 year ago

“I can't find where I can leave a product review. I'm disappointed in my purchase for a few reasons, some of which are on me, but I did want to make sure it was known that this planner is definitely mass-produced and not well made. Every time I turn pages, a pile of tiny paper shreds is left on my desk. And for something that you have to turn pages on regularly (between the monthly/weekly views), that's not a sign of something that is well made. Should've gone with my gut instead of a product that could be personalized. It's not worth it.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointment with your order, Katie! If you'd like to send over some photos of the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Good quality, fast delivery”

Helpful Report

Posted 1 year ago

“I am a big fan of the planners and notebooks that papier produces! They have the best aesthetics of any planners I’ve seen, and so many options to choose from. I also love the layout!”

Helpful Report

Posted 1 year ago

“Spent £5 on a card, arrived in the post bent in the middle - absolutely not worth the money for poor service and packaging. Other personalised card companies available with more robust packaging”

Helpful Report

Posted 1 year ago

Oh no, we're so sorry to hear your order arrived damaged! Please feel free to send over a photo to support@papier.com and we'll be happy to help further. Papier CS Team

Posted 1 year ago

“For a $30 planner, I would have loved to get a minimum of 110gsm. The paper is light, and will lightly ghos.t Other features not included are a back pocket and pen holder. I wouldn't recommend. Thing I like about this notebook; the layout, the color of the pages, the customization. It's a cute notebook. For the price I expected better.”

Helpful Report

Posted 1 year ago

Thanks for your review, Canna - we're so sorry to hear about the disappointment here! We've passed your feedback forwards to the product team. In the meantime, please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“It wa sa very simple service, lots of options for fonts. Delivery can bang on time.”

Helpful Report

Posted 1 year ago

“The Reading notebook looks very lush, and adding a name to the cover made the gift even more special.”

Helpful Report

Posted 1 year ago

“Easy to personalise my journal and order, good delivery time especially with it being around Christmas ✨”

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Posted 1 year ago

“Personalised invitations and book was just stunning!!!! Will always use Papier!”

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Posted 1 year ago

“Fantastic company and wonderful items! I was gifted a planner last year and loved the personalization.”

Helpful Report

Posted 1 year ago

“Love my notebook! beautiful packaging ( great for presents) and paper is thick and good quality! The hard cover notebooks feel better than the leather ones, personally! Will be buying again as the its good price quality.”

Helpful Report

Posted 1 year ago

“Really disappointed. Was made to pay for three separate deliveries to come in time for christmas. One did, the other two came late. The calendar i made for my mum turned ip soaking wet and wasnt able to give to her. Really disappointing as i am a loyal customer and usually love papier.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Caroline! If you'd like to reach out to us at support@papier.com with photos of the damaged item, we'll be happy to arrange a solution for you. In the meantime, we've refunded the shipping cost paid to compensate the delay. Papier CS Team

Posted 1 year ago

“Great product and service. Bought as a present for my wife and she loved it.”

Helpful Report

Posted 1 year ago

“Loved the notebook. It was a Christmas present for my granddaughter. It was very nice and came very fast.”

Helpful Report

Posted 1 year ago

“Paper quality is great, the designs of thier diarys are unique but the sturcture/layout makes no sense.”

Helpful Report

Posted 1 year ago

Thank you for your review! We're so sorry to hear about the disappointment with the layout of your diary. We've passed your feedback on to our product team. In the meantime, do feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Excellent customer service - there was a mix up with my order, and it was handled so quickly and professionally. When the order came it was perfect, would highly recommend.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,441 reviews