Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company had a strong selection of stationary in the price point I was looking for. User experience was good and the product received was excellent.”

Helpful Report

Posted 1 year ago

“I look forward to my Papier book every year. They are so well made with lovely paper that is wonderful to write on (I use a Micron), adorned with beautiful artwork, and I just love to personalize the cover. I look forward to opening it every morning to start checking things off. I love to open it up and check in with myself in the evening to see how I did and reevaluate what needs to be done. Its become such a ritual for me. Thank you for putting such attention to detail in all your products.”

Papier 5 star review on 5th January 2025

Helpful Report

Posted 1 year ago

“Very pleased with our purchase, was a Christmas gift and the recipient loved it so much passed the info to friends on Christmas morning”

Helpful Report

Posted 1 year ago

“Considering that my order was to be delivered BEFORE Christmas, and I am yet to receive it, I’m not impressed.”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery delay here, Samantha! I can see Andia has assisted with a refund and the order has now been marked as delivered, but please do reach back out to us if you need anything else at all. Papier CS Team

Posted 1 year ago

“I loved the spiral softcover planner I got last year so much I ordered the same this year. I am very disappointed with how light the print is on the inside. It’s barely readable! I don’t think I’ll be purchasing again unless they fix this issue.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointment here, Kaila! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Lovely quality products. I'd love to be able to insert photos digitally to be printed into the diary at the start of each month of the year planners too! Just an idea :)”

Helpful Report

Posted 1 year ago

“Bought it as a last minute gift for my sister and it came earlier than expected! She loved it!”

Helpful Report

Posted 1 year ago

“Papier offers beautiful designs and frequent discounts, but my experience was marred by a delayed delivery despite paying a fee. Although they refunded the delivery cost, it didn’t change the late arrival. That said, the quality of the products was excellent, and I would order again—just earlier, especially around the holidays.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Angharad! We're so sorry for the delivery delay here, I can see Steph has assisted with a delivery fee refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Very pleased with product description and was given enough information on website.”

Helpful Report

Posted 1 year ago

“I ordered a 2025 planner in late December 2024 and paid full price. Received a July 2024-June 2025 calendar. Useless to me Response was you got what you ordered. Very disappointing, will not order from them again”

Helpful Report

Posted 1 year ago

We're sorry to hear this, Janice! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I am not quite sure how I agreed to go on your mailing list but, since I ordered a menu book for my granddaughter, just before Christmas, I have been inundated with far two many promotion emails. You have put me off your company so much that I never want to hear from you again. As my granny used to say, "Moderation in all things."”

Helpful Report

Posted 1 year ago

Sorry to hear this, Peter - we'll certainly pass your feedback forwards! In the meantime, we've unsubscribed you from our mailing list. Papier CS Team

Posted 1 year ago

“I love these diaries as they are great with options to personalise for your own unique taste, good quality paper and sufficient space to write various appointments each day.”

Helpful Report

Posted 1 year ago

““it awesome how ‘bout” -my girlfriend”

Helpful Report

Posted 1 year ago

“Lovely address book bought for my mum. She was very pleased with it”

Helpful Report

Posted 1 year ago

“Advertised delivery before christmas & ordered a week before - still waiting for items in January.”

Helpful Report

Posted 1 year ago

We're so sorry for the delay here and the inconvenience this has caused you. I can see Suzanne has assisted with a refund and it looks like your order is now out for delivery. Our sincere apologies again for the delay here! Papier CS Team

Posted 1 year ago

“The product offering is great and really useful for life moments. What has been disappointing on the quality of a few of the items, namely photobook and large framed photos. Particularly prints in black and white. The quality just isn’t there, which is a shame as it would prevent me from buying these sorts of products in future.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointment here, Louis! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Just the most beautiful and stylistic calendars! Have been ordering for the last 5 years and always make the best Christmas presents.”

Helpful Report

Posted 1 year ago

“My awesome product, fantastic service!”

Helpful Report

Posted 1 year ago

“I purchased an address book for my daughter's birthday. There were so many delightful covers to choose from, which made it very difficult to select just one. I love the quality and layout of the book and I know it will be sturdy enough to last her a long time.”

Helpful Report

Posted 1 year ago

“I adore the planner I purchased. It’s beautiful and I love the layout. My fiancé also bought me a reading log from Papier with beautiful birds on it. Both products are stunning! Will be buying yearly!”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews