Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,297 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,297 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a personalized planner for Christmas and the months were all out of order :(”

Helpful Report

Posted 11 months ago

So sorry to hear this, Izzy! If you'd like to reach out to us at support@papier.com with the order number and photos of the issue, we'll be happy to help! Papier CS Team

Posted 11 months ago

“I got the daily journal planner, the design was super cute and just as expected. The colors were clear and the ability to personalize the product is awesome. The only complaint I would have would be that some of the pages at the top side of the book were bent in, probably had to do with shipping.”

Helpful Report

Posted 11 months ago

“Beautiful planner, love that it is customizable, but came vented.”

Helpful Report

Posted 11 months ago

“My order came so much sooner than expected. The quality is fantastic and I love how it was all packaged. I was excited and proud to give my best friend a present from Papier. I was equally excited to unwrap one of my own Christmas presents this year and see the Papier packaging! I will certainly be buying more from Papier in the future.”

Helpful Report

Posted 11 months ago

“I received my photo book that I got made for dad for Christmas and it was completely ripped… I told customer service about this and even uploaded photos and they only offered me 20% back which I still haven’t received. It’s absolutely disgusting as I can not gift this and now I will have no present. I will never be ordering from this company again especially with their customer service if it was my company and I shipped a book that was clearly ripped down the spine I would offer a full refund not 20%.”

Helpful Report

Posted 11 months ago

So sorry to hear this, Paige! I can see Suzanne has now assisted with a refund but please do reach back out to us if you need anything else. Papier CS Team

Posted 11 months ago

“I’m still waiting for my order after I paid for the express shipping of close to $49 and said it was to be delivered by 18 Dec.. still waiting, nothing on the tracking, have emailed support and still nothing. These were gifts hence why I paid the extra for express shipping. Says it has Australian shipping from Australian to max 7 days it should have taken and it’s been nearly 4 weeks if not more.”

Helpful Report

Posted 11 months ago

So sorry to hear this, Jess! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 11 months ago

“Wonderful customer service and fast responses!! Though package didn't come for Christmas, I understand as it is a busy time!!! Great great great, I am very happy!”

Helpful Report

Posted 11 months ago

“Super disappointed in this company. Faced multiple issues with delays and upon receiving one of the books, my girlfriend opened up the journal and it was printed upside and backwards. Sadly it was a Christmas gift she really wanted and unfortunately they are now out of stock. The quality of the book it great but unfortunately the people printing this book were clearly careless”

Helpful Report

Posted 11 months ago

So sorry for the disappointing experience here, Shannon! I can see Ruth has now assisted with a refund but please do reach out to us at support@papier.com if you need anything else at all. Papier CS Team

Posted 11 months ago

“After ordering stationery for a few Christmas gifts, it clearly stated on the website that it would arrive in time for Christmas. I received an email on 12/18 saying it had been shipped and would be delivered on 12/24...then 12/25...then 12/26. It has still not been delivered and the date has now changed from 12/24 to 1/2/25. After contacting customer support I was met with a rude agent that said it was always going to arrive 1/2/25, no type of resolution just shifting the blame onto the customer. Will never order from this company again, very disappointing experience.”

Helpful Report

Posted 11 months ago

Sorry to hear this! I can see your order was placed with our economy shipping method and has now been delivered ahead of the original estimated delivery date, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“Product has come far since my last purchase.”

Helpful Report

Posted 11 months ago

“Poor customer service, I was lied to and had documentation. They kept giving me the run around until the product (gift) was delivered 2 weeks late. Kept telling me they would refund it because it didn't arrive on time, but they did not and asked if I wanted a refund in every message. In every message I detailed the late delivery and affirmed I wanted a refund. I never received one. When the product finally arrived, I was told I could only have a refund if I returned the item. Then, to top it off, items were missing from the order and it was extremely overpriced for the poor quality of the items received. I will never recommend or order from them again!”

Helpful Report

Posted 11 months ago

So sorry to hear about the delivery delay here, this is of course not the experience we want any of our customers to have. I can confirm a shipping refund has already been processed but we can absolutely assist with a free return for a full refund via our returns portal as we do appreciate the item is no longer useable. Do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“I am so impressed with the prompt and friendly customer service provided over the busy Christmas period. The personalised diary I received was really beautiful (my favourite diary yet), but there was a slight issue with the pages - it had possibly been damp before delivery. I contacted customer services via WhatsApp on Christmas Eve and within minutes they had arranged for a replacement to be sent to me as a priority. I’m really looking forward to receiving the new diary because the quality both inside and out was brilliant, and having it personalised with photos of my daughter makes it really special.”

Helpful Report

Posted 11 months ago

Thanks for your lovely feedback, Rachael - I'll certainly pass this on to Steph! Papier CS Team

Posted 11 months ago

“Was very excited for my new planner, paid for the expedited shipping. It arrived earlier than estimated which was awesome! Unfortunately I despise this planner and won’t be using. The set up was not what I expected and the pages are see through. I should have got an unpersonalized planner to start, so returning was an option but I was expecting to love it based on reviews. A very expensive mistake.”

Helpful Report

Posted 11 months ago

Sorry to hear that you're disappointed, Ashley! If you'd like to reach out to us at support@papier.com with details of the issue and any relevant photos, we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“Never received order”

Helpful Report

Posted 11 months ago

So sorry to hear this! I can see Melissa has now assisted with a replacement but please do reach back out to us if you need anything else. Papier CS Team

Posted 11 months ago

“I have yet to receive my order from November 20th. It was supposed to be a going away Christmas gift for my daughter!”

Helpful Report

Posted 11 months ago

So sorry to hear this, Lisa! I can see Natalie has assisted with a replacement but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“Wow! Having never used Papier before, they have been amazing!! Their customer services team are phenomenal, so so helpful and friendly. I would really recommend papier, and I will 100% be using them again.”

Helpful Report

Posted 11 months ago

Thanks so much for the kind feedback, Annabel - I'll certainly pass this on! Papier CS Team

Posted 11 months ago

“always great products, amazing choice of design wish they did something in paperback too though”

Helpful Report

Posted 11 months ago

“Absolutely gorgeous notebooks, like a work of art. Makes mundane things like studying or working feel a little bit more special”

Helpful Report

Posted 11 months ago

“2nd year in a row ordering my journal and notebook for the new year from Papier. I am really happy with the quality and the many designs you can choose from. Additionally, I like that you can personalise most of the Papier items.”

Helpful Report

Posted 11 months ago

“Really disappointed in the quality of print on most of the personalized items I got. The spiral notebooks are far worse than the hard back or whatever you’d refer to them as. The spiral notebook front is a plastic material and it’s very low audit. I can see all the printing errors where the coloring is split. Really dissatisfied about it and they’re supposed to be gifts. I spent $180 on something that I thought would be high quality but the photos they put on the website do not accurately depict what you’ll be getting in person.”

Helpful Report

Posted 11 months ago

Thank you for the feedback, Mol - so sorry to hear this! If you'd like to reach out to us with photos of the issues to support@papier.com, we'll be happy to assist with a solution. Papier CS Team

Posted 11 months ago

Papier is rated 4.6 based on 17,297 reviews