Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! I ordered a personalized planner for my sister-in-law as a gift, but it got lost in the mail. Papier handled my inquiry very quickly and offered to print a new one, and ship it directly to her with priority. I also have previously ordered one for myself, and I am very happy with the quality.”

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Posted 1 year ago

“Great customer service. Quick response and helpful.”

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Posted 1 year ago

“Great quality!”

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Posted 1 year ago

“We never received the package. Can you help us ?”

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Posted 1 year ago

So sorry for the delivery delay here, Francois! From your tracking, I can see there was a recent update so this should be with you soon. Please do reach out to us at support@papier.com if this isn't with you safely within the next few days, and we'll be happy to assist further. Papier CS Team

Posted 1 year ago

“Delivery was on time. The quality of the journal and stickers are excellent. Would definitely recommend and be returning to purchase a diary.”

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Posted 1 year ago

“The 2025 calendar I ordered for my daughter was beautiful quality, arrived on time and she absolutely loves it.”

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Posted 1 year ago

“Great experience with Papier as always! I love these diaries, I always look forward to starting a new year with a new papier diary! The patterns and designs are always so beautiful 🥰”

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Posted 1 year ago

“Disappointing quality and less than stellar customer service solutions. I ordered a 365 day planner, customized it, used it for about 2 days and the pages holding the cover on have already started tearing and I had to tape the binding together. Emailed customer support, they can’t replace it because they are sold out and offered a small discount (~$7) Frustrating when you get excited about a purchase pay ~$40 and they won’t even stand by the product.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointing experience here! Please feel free to get back to Ellie's email if you'd like to proceed with an alternative solution at this stage. Papier CS Team

Posted 1 year ago

“Absolutely adore Papier things, have bought several diaries for friends/relatives since discovering them!”

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Posted 1 year ago

“Never receivec the book even if I orderd it dec 2 ne as a christmas gift.”

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Posted 1 year ago

So sorry for the delivery delay here, Emilie! I can see from your tracking that this is now out for delivery today but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Good products and services available.”

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Posted 1 year ago

“Everything about the recipe book was amazing! Great size, quaility, and look. It came in on time and was wrapped nicely!”

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Posted 1 year ago

“It may not be the cheapest photo book to buy however it is definitely the most attractive looking. Easy to make and great quality”

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Posted 1 year ago

“Ordered 2 journals and 2 pens at start of December, only one journal arrived in time for Xmas. I received an email to confirm that The other journal was “delayed” a day or two due to unforeseen printing error, it’s now 7th January and I’ve not received the journal or pens (surely these could’ve been sent with the journal that did make it in time for Xmas?) No updates offered by papier, I have had to chase this end and have been told the same thing, no update on when it’ll be dispatched. I’ve finally asked if I can choose a different design to maybe get sooner? The pens I wanted are now out of stock. Tbh I’d not order again, I recommend passion planner instead.”

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Posted 1 year ago

We're so sorry for the delay to your order, Caitlin - this is of course not in line with our usual standards. I can see Nicole has assisted with a partial refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Ordered the Gratitude Journal for my sister as a gift. It was lovely. Monogrammed how I asked, packaged beautifully, and shipped in a reasonable amount of time.”

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Posted 1 year ago

“I can not get over how much I love my planner!! It is so cute and has a section for everyting that I need! The paper is really thick and nice quality as well!”

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Posted 1 year ago

“I bought weekly diaries from Paier 2 years in a row and love them very much! Also, after a couple of failed attempts with other companies, I ordered wedding thank you cards with Papier and I'm very impressed with the quality and service. So now Papier is hands down my favourite stationary shop!”

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Posted 1 year ago

“Beautiful notebook/planner. Shipping was fast. These would make great gifts, as you can choose customization.”

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Posted 1 year ago

“Wonderful company, very high quality!”

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Posted 1 year ago

“really good service, thanks”

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Posted 1 year ago

Papier is rated 4.6 based on 17,455 reviews