Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this planner. The color and style, the thickness of the paper. It was very well thought out.”

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Posted 1 year ago

“Love the products available and the ability to customize. Price might be a bit on the higher side but it’s great quality so it’s worth it.”

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Posted 1 year ago

“Love the people at Papier. Customer Service is the very best. Wonderful company!”

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Posted 1 year ago

“Perfect gift for the refined intellectual who still corresponds in writing. The designs are clean and the box/cards are very elegant.”

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Posted 1 year ago

“I bought a personalized planner with an art deco stylized front. The design is wonderful but the raised foil on the cover began to fall off after one day of use. I would not recommend.”

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Posted 1 year ago

Oh no - so sorry to hear this, Colin! If you'd like to pop over a photo to support@papier.com, we'd be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Fantastic paper and image quality both with wedding invites and thank yous. Very easy to personalise.”

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Posted 1 year ago

“Beautiful diaries, we will be back and back”

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Posted 1 year ago

“Journals are very nuce,high quality binding”

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Posted 1 year ago

Thanks for your feedback, Michelle! If there are any issues with your order, please do reach out to us at support@papier.com with any photos showing the issues and we'll be happy to resolve this for you. Papier CS Team

Posted 1 year ago

“So glad a papier ad came across my IG because now I'm obsessed. I love the quality and style of the notebook/planners. I love that you have the option to customize. And the accessories are cute and tie in well with the look and feel of the journals. Look forward to buying more!”

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Posted 1 year ago

“Very pleased. Can’t always tell the quality on line but as good as I hoped. Would prefer if there was a Royal Mail delivery but in this instance the courier service worked well. All good”

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Posted 1 year ago

“I was thrilled with both the quality of the product I received (a customized cookbook) and the customer service. The customer service representatives were prompt and efficient. I had accidentally entered the wrong delivery address, and upon realizing that, they immediately shipped a new one to me at no additional charge.”

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Posted 1 year ago

“Bought two notebooks as Christmas presents (one, specifically requested). Not seen Papier before this. Delivery seemed delayed, but accept gifts were personalised & it was Christmas. Nice enough, but expensive for what they were”

Helpful Report

Posted 1 year ago

So sorry to hear this, Alex! We've processed a postage refund to compensate the delay. Please do reach out to us at support@papier.com with photos if there are any issues with your order and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“The quality is very good and perfect the only thing it came abit crokced from the edges of the journals, but very pretty and nice”

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Posted 1 year ago

“Received the most beautifully crafted diary. Simply stunning. Amazing customer service and care given. Happy 2025.”

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Posted 1 year ago

“Amazing, beautiful products and super fast shipping!”

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Posted 1 year ago

“The incorrect initials were embossed on book. So very disappointing as it was meant to be special Xmas gift.”

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Posted 1 year ago

So sorry to hear this, Lisa! Please do pop over a photo showing the issue to support@papier.com and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I get a new planner from them every year! I love the deisgns and the ability to customize. 12/10 expereince always! Last year I ordered the wrong planner type and reached out to customer service and they helped me right away! Very happy!”

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Posted 1 year ago

“Excellent quality so pleased with my new diary”

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Posted 1 year ago

“The book ordered was much nicer than photographed and made the gift recipient so very happy.”

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Posted 1 year ago

“My daughter asks for a new personalised diary every year, she loves them. They come nicely packaged and a good choice of patterns. It’s quite difficult adding a name to the template and would have liked to be able to make the name larger. Quite expensive but for a years worth of use it’s money well spent.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,470 reviews