Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous diary's and quick delivery.”

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Posted 1 year ago

“This is not what I ordered. I ordered a personalized planner with three pictures of my grandson on the cover. Ordering was confusing because the ordering page had previous orders on it.”

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Posted 1 year ago

Oh no, we're sorry to hear there was mistake in your order! Please feel free to contact us at support@papier.com with photos of the product received and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Love,love.”

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Posted 1 year ago

“Always quick delivery, quality products and easy to customise.”

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Posted 1 year ago

“I love the journal I bought from Papier. It's a lovely product and communication with the company was excellent. I would buy from them again.”

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Posted 1 year ago

“Ordered in Nov. Mailed out twice. Never received.”

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Posted 1 year ago

So sorry to hear this! I can see Olivia has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“I purchased stationary for my teen daughter and a customized notebook for a friend. I was excited to make these items just for them for holiday gifts. They both loved them!”

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Posted 1 year ago

“ordered and payed for first class delivery on the 31st dec. Said it would come on the 3rd, its now the 6th and it still isn’t here. rubbish”

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Posted 1 year ago

So sorry to hear about the delivery delay here! I can see this has now been marked as delivered and a postage refund has been processed for you in the meantime. Papier CS Team

Posted 1 year ago

“My order was messed up, but they were super responsive and made it right”

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Posted 1 year ago

“I love your guys products and always have the new diary, as well as book tracker, recipe book. However my diary arrived in December and the quality felt poorer than normal. The ringbinder plastic cover was extremely flimsy compared to my same style last year, disappointed at paying £30 for lesser quality.”

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Posted 1 year ago

“Lovely products and sent quickly. Thank you.”

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Posted 1 year ago

“I can't find where I can leave a product review. I'm disappointed in my purchase for a few reasons, some of which are on me, but I did want to make sure it was known that this planner is definitely mass-produced and not well made. Every time I turn pages, a pile of tiny paper shreds is left on my desk. And for something that you have to turn pages on regularly (between the monthly/weekly views), that's not a sign of something that is well made. Should've gone with my gut instead of a product that could be personalized. It's not worth it.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointment with your order, Katie! If you'd like to send over some photos of the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Good quality, fast delivery”

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Posted 1 year ago

“I am a big fan of the planners and notebooks that papier produces! They have the best aesthetics of any planners I’ve seen, and so many options to choose from. I also love the layout!”

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Posted 1 year ago

“Spent £5 on a card, arrived in the post bent in the middle - absolutely not worth the money for poor service and packaging. Other personalised card companies available with more robust packaging”

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Posted 1 year ago

Oh no, we're so sorry to hear your order arrived damaged! Please feel free to send over a photo to support@papier.com and we'll be happy to help further. Papier CS Team

Posted 1 year ago

“For a $30 planner, I would have loved to get a minimum of 110gsm. The paper is light, and will lightly ghos.t Other features not included are a back pocket and pen holder. I wouldn't recommend. Thing I like about this notebook; the layout, the color of the pages, the customization. It's a cute notebook. For the price I expected better.”

Helpful Report

Posted 1 year ago

Thanks for your review, Canna - we're so sorry to hear about the disappointment here! We've passed your feedback forwards to the product team. In the meantime, please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“It wa sa very simple service, lots of options for fonts. Delivery can bang on time.”

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Posted 1 year ago

“The Reading notebook looks very lush, and adding a name to the cover made the gift even more special.”

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Posted 1 year ago

“Easy to personalise my journal and order, good delivery time especially with it being around Christmas ✨”

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Posted 1 year ago

“Personalised invitations and book was just stunning!!!! Will always use Papier!”

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Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews