Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time from ordering from Papier, who have delivered great quality, beautiful products both times with great service alongside.”

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Posted 1 year ago

“Delighted with personalised notecards. Arrived perfectly packed. Great quality and loved all the options available for personalisation.”

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Posted 1 year ago

“Lovely cards! The quality of paper and print is amazing!”

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Posted 1 year ago

“Such a beautiful diary :), one of my New Year’s resolutions for 2025 was to use a diary on a day to day basis and this gorgeous diary has really encouraged me to do this”

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Posted 1 year ago

“I was sent a 2025 diary with 2024 on the front but as I personalised it I cannot get a refund.”

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Posted 1 year ago

Sorry to hear this, Rian! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I usually love Papier diaries however I feel that the quality has changed this year. The paper feels thinner, so does the laminated card at the front and back. The printing seems to have a few minor errors throughout the diary pages. The front cover doesn’t look like the colour I chose on the website and it seems a little pixelated.”

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Posted 1 year ago

So sorry to hear this, Holly! If you'd like to send over any photos of the issues to support@papier.com, we'll be happy to help. Papier CS Team

Posted 1 year ago

“The product arrived exactly as I had ordered it.”

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Posted 1 year ago

“I made a photo book as a christmas gift and it turned out so well! The shipping also came a lot earlier than expected and just in time 🤍”

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Posted 1 year ago

“I had the best experience with Papier i had to change my order and they have the most personal customer service I have ever had highly recommend 10/10”

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Posted 1 year ago

“I love Papier, a little bit of joy fullness.”

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Posted 1 year ago

“Unfortunately my personalised gift didn’t come in time for the holidays, but team was quick to amend a lost shipment. Hopefully can order again soon.”

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Posted 1 year ago

So sorry to hear this, Devin! I can see Melissa has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Recommend… fast reliable service… great quality product”

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Posted 1 year ago

“Absolutely terrible. Still awaiting an oder from the 11th Deceber which was a christmas present. yes there has been a refun but still no order. TERIIBLE customer service with no guidance on when the order will be recieved.”

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Posted 1 year ago

So sorry for the delay to your order, Harry - we do appreciate this is a disappointing experience and of course not in line with our usual standards. I can see Suzanne has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“My financial and daily planner are SO helpful. We are a week and a half into the new year and I use it everday. Keeps me very organised and is the most effective life planning tool I've used so far. Even more so than excel sheets!”

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Posted 1 year ago

“High quality items with fast delivery.”

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Posted 1 year ago

“Got one of the academic journals and i love it!! So well thought out, and the cover is so cute.”

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Posted 1 year ago

“My 2nd diary and this one hits the mark. Compact but has just what I need for organising my day. Going on my Xmas list every year.”

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Posted 1 year ago

“A great journal”

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Posted 1 year ago

“My girlfriend loves her notebook and pen, so much so that she's afraid to write in it! Thank you!”

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Posted 1 year ago

“Really super professional quality. Efficient delivery. Never disappoints. Impeccable service. Thank you”

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Posted 1 year ago

Papier is rated 4.6 based on 17,470 reviews