Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Papier, their notebooks are so pretty and beautiful designed with durable and strong paper. The spacing of the dotted notebooks is just what i like, as too spacey pages drives me a bit crazy. However, I actually ended up creating my own planner for this year because the ordinary planner does not offer enough space for me to make notes about my everyday tasks at work. I also found myself only really using the week planner, as flipping back and forth between monthly to-dos was too overwhelming and would rather have it all in one place at the start of each month. but I didn't mind creating my own planner, it was enjoyable and left room for creative expression”

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Posted 1 year ago

“I have never received the package. Thank you for the follow up with the shipping company !”

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Posted 1 year ago

So sorry to hear about the delivery delay, David! I can see your order is now out for delivery today but please do reach out to us at support@papier.com if you have any further issues. In the meantime, we've refunded the shipping fee paid for you. Papier CS Team

Posted 1 year ago

“Notebooks great, leather diaries awful!”

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Posted 1 year ago

So sorry to hear this! I can see Simrah has assisted with a partial refund for the disappointment but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Unfortunately my agenda came damaged. I asked for a different version of the same product (hard back to protect the shipping) and was only offered replacement/discount.”

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Posted 1 year ago

Sorry to hear this, Jamie! Sadly, we are only able to offer like-for-like reprints. I can see Melissa assisted with a partial refund for the trouble but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Love the quality of the materials and the beautiful design.”

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Posted 1 year ago

“What a beautiful product, I purchased this for my sons birthday. Thank you, I love it!”

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Posted 1 year ago

“A bit of luxury in an everyday item makes a perfect gift every time 😊 Always good quality, at a reasonable price and never had issues with delivery.”

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Posted 1 year ago

“This is my 2nd year in a row ordering my planner from here and I absolutely love them! I’ve since ordered several notebooks and note card gifts too. Instead of 15% discounts here and there, I am suggesting a rewards system where you accumulate points towards discounts because the percentage off expires pretty quickly!”

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Posted 1 year ago

“I love both of my personalized items I purchased from Papier ! (Journal & 2025 planner) I love how the back of the planner has grid pages , lined pages and so forth. The paper does not bleed through which is very important regarding a planner and paper quality. I love them ! The art on the front of the planner is beautiful and of great quality 🖤This was my second time making an order and I will continue to do so throughout the years ! 🖤”

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Posted 1 year ago

“Love the look and feel of the diary but I wanted what I ordered last year - leather not hardcover and slightly more space for each day. Last year's was perfect!”

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Posted 1 year ago

“Overpriced for the quality of their products.”

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Posted 1 year ago

Thank you for your feedback, Jennifer - we're so sorry to hear about the disappointment! Please do reach out to us at support@papier.com with any photos of the issues and we'll be happy to look into this. Papier CS Team

Posted 1 year ago

“I ordered a memory book for my dad’s 80 th birthday party. The estimated delivery date was 2 days before his birthday . It is now 11 days since I ordered the book and have now been told delivery will be delayed due to a supply issue. I was told yesterday it was to be dispatched today so communication is very poor and I’m extremely disappointed”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order and the inconvenience this has caused you. I can see Angela has assisted with a postage refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I got this for a friend as a gift. She LOVED it. Quality and Fun Personalization I did was spot on perfect. I ordered one originally which was stolen from mailroom and Xmas was right around the corner. I reordered with personalization and updated the shipping a bit, but to my excitement was received even a few days early and still before xmas. (and in a fun fed ex envelope). Customer Service, quality, and website were Fantastic ~ I highly recommend and will use again. Thanks for saving xmas :)”

Papier 5 star review on 8th January 2025

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Posted 1 year ago

“Excellent customer service! I ordered a personalized planner for my sister-in-law as a gift, but it got lost in the mail. Papier handled my inquiry very quickly and offered to print a new one, and ship it directly to her with priority. I also have previously ordered one for myself, and I am very happy with the quality.”

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Posted 1 year ago

“Great customer service. Quick response and helpful.”

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Posted 1 year ago

“Great quality!”

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Posted 1 year ago

“We never received the package. Can you help us ?”

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Posted 1 year ago

So sorry for the delivery delay here, Francois! From your tracking, I can see there was a recent update so this should be with you soon. Please do reach out to us at support@papier.com if this isn't with you safely within the next few days, and we'll be happy to assist further. Papier CS Team

Posted 1 year ago

“Delivery was on time. The quality of the journal and stickers are excellent. Would definitely recommend and be returning to purchase a diary.”

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Posted 1 year ago

“The 2025 calendar I ordered for my daughter was beautiful quality, arrived on time and she absolutely loves it.”

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Posted 1 year ago

“Great experience with Papier as always! I love these diaries, I always look forward to starting a new year with a new papier diary! The patterns and designs are always so beautiful 🥰”

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Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews