Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the people at Papier. Customer Service is the very best. Wonderful company!”

Helpful Report

Posted 1 year ago

“Perfect gift for the refined intellectual who still corresponds in writing. The designs are clean and the box/cards are very elegant.”

Helpful Report

Posted 1 year ago

“I bought a personalized planner with an art deco stylized front. The design is wonderful but the raised foil on the cover began to fall off after one day of use. I would not recommend.”

Helpful Report

Posted 1 year ago

Oh no - so sorry to hear this, Colin! If you'd like to pop over a photo to support@papier.com, we'd be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Fantastic paper and image quality both with wedding invites and thank yous. Very easy to personalise.”

Helpful Report

Posted 1 year ago

“Beautiful diaries, we will be back and back”

Helpful Report

Posted 1 year ago

“Journals are very nuce,high quality binding”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Michelle! If there are any issues with your order, please do reach out to us at support@papier.com with any photos showing the issues and we'll be happy to resolve this for you. Papier CS Team

Posted 1 year ago

“So glad a papier ad came across my IG because now I'm obsessed. I love the quality and style of the notebook/planners. I love that you have the option to customize. And the accessories are cute and tie in well with the look and feel of the journals. Look forward to buying more!”

Helpful Report

Posted 1 year ago

“Very pleased. Can’t always tell the quality on line but as good as I hoped. Would prefer if there was a Royal Mail delivery but in this instance the courier service worked well. All good”

Helpful Report

Posted 1 year ago

“I was thrilled with both the quality of the product I received (a customized cookbook) and the customer service. The customer service representatives were prompt and efficient. I had accidentally entered the wrong delivery address, and upon realizing that, they immediately shipped a new one to me at no additional charge.”

Helpful Report

Posted 1 year ago

“Bought two notebooks as Christmas presents (one, specifically requested). Not seen Papier before this. Delivery seemed delayed, but accept gifts were personalised & it was Christmas. Nice enough, but expensive for what they were”

Helpful Report

Posted 1 year ago

So sorry to hear this, Alex! We've processed a postage refund to compensate the delay. Please do reach out to us at support@papier.com with photos if there are any issues with your order and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“The quality is very good and perfect the only thing it came abit crokced from the edges of the journals, but very pretty and nice”

Helpful Report

Posted 1 year ago

“Received the most beautifully crafted diary. Simply stunning. Amazing customer service and care given. Happy 2025.”

Helpful Report

Posted 1 year ago

“Amazing, beautiful products and super fast shipping!”

Helpful Report

Posted 1 year ago

“The incorrect initials were embossed on book. So very disappointing as it was meant to be special Xmas gift.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Lisa! Please do pop over a photo showing the issue to support@papier.com and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I get a new planner from them every year! I love the deisgns and the ability to customize. 12/10 expereince always! Last year I ordered the wrong planner type and reached out to customer service and they helped me right away! Very happy!”

Helpful Report

Posted 1 year ago

“Excellent quality so pleased with my new diary”

Helpful Report

Posted 1 year ago

“The book ordered was much nicer than photographed and made the gift recipient so very happy.”

Helpful Report

Posted 1 year ago

“My daughter asks for a new personalised diary every year, she loves them. They come nicely packaged and a good choice of patterns. It’s quite difficult adding a name to the template and would have liked to be able to make the name larger. Quite expensive but for a years worth of use it’s money well spent.”

Helpful Report

Posted 1 year ago

“I have ordered my holiday cards from Papier for years. There are so many wonderful designs that it's hard to pick just one! My friends and family comment about how fun our cards are each year. The editing process is simple and easy. I do wish shipping was free or cheaper.”

Helpful Report

Posted 1 year ago

“I was really excited to receive my order of custom photo calendars, but I was extremely disappointed with the final product. Unfortunately, the experience didn’t meet my expectations of Papier. If I could give zero stars, I would. Here’s why: I ordered three custom calendars for my family before the holidays, and while they did arrive on time, the quality was far from acceptable. First, the month of June was completely blank—none of the images I uploaded were included, which was incredibly frustrating but somewhat manageable. Second, the months of July and December had the dates all wrong, making the calendars unusable. I will definitely be warning those around me not to order from Papier, especially for custom products. While I did appreciate the friendly customer service, the poor production quality and lack of attention to detail make me feel that this company isn’t worth anyone’s time or money.”

Helpful Report

Posted 1 year ago

We're so sorry for the issues with your calendar order, Jeni - this is of course not in line with our usual standards and not the experience we want for our customers. I can see Sian has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews