Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,293 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product offering is great and really useful for life moments. What has been disappointing on the quality of a few of the items, namely photobook and large framed photos. Particularly prints in black and white. The quality just isn’t there, which is a shame as it would prevent me from buying these sorts of products in future.”

Helpful Report

Posted 11 months ago

We're so sorry to hear about the disappointment here, Louis! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“Just the most beautiful and stylistic calendars! Have been ordering for the last 5 years and always make the best Christmas presents.”

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Posted 11 months ago

“My awesome product, fantastic service!”

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Posted 11 months ago

“I purchased an address book for my daughter's birthday. There were so many delightful covers to choose from, which made it very difficult to select just one. I love the quality and layout of the book and I know it will be sturdy enough to last her a long time.”

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Posted 11 months ago

“I adore the planner I purchased. It’s beautiful and I love the layout. My fiancé also bought me a reading log from Papier with beautiful birds on it. Both products are stunning! Will be buying yearly!”

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Posted 11 months ago

“I got the 2025 hardback diary with the leopard print and my name embossed. I really love it, I've had a digital diary for years and have always missed my Filofax. Lovely to be writing again! Great condition and layout. I've also bought the hardback Recipe book for my girlfriend which looks great, I'm sure she'll love it.”

Papier 5 star review on 4th January 2025

Helpful Report

Posted 11 months ago

“Inside paper too thin. I love the cover options and it’s beautiful but for the functionality of it, I’m using a regular pen and it shows through on the other side. Ordered a new planner from a different vendor”

Helpful Report

Posted 11 months ago

So sorry to hear about the disappointment here! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“Use it a lot but wonder if you quality check cards? I sent a photograph card to Australia and apparently one of the heads was chopped off which I wouldn’t of purposely done.”

Helpful Report

Posted 11 months ago

Sorry to hear this, Katharine! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“Beautiful personalised products that the recipients were delighted with.”

Helpful Report

Posted 11 months ago

“Product was okay, expensive for the quality. Had a few issues with the delivery and customer service was very unhelpful.”

Helpful Report

Posted 11 months ago

Sorry to hear this! I can see your order was marked as delivered on 30th December, ahead of your estimated arrival date, but please do reach out to us at support@papier.com if you have any further issues. Papier CS Team

Posted 11 months ago

“Great quality and quick shipping. Bought as a gift and they loved it! Thinking about getting one for myself. :)”

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Posted 11 months ago

“Excellent quality . My partner loved it for Christmas”

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Posted 11 months ago

“Beautiful product and superb customer service. I ordered late, so delivery before Christmas was unlikely, but the customer service team were excellent via WhatsApp and email to change my delivery address and keep me up to date.”

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Posted 11 months ago

“Never received my order”

Helpful Report

Posted 11 months ago

So sorry to hear this, Kate! We've reached out via email to arrange a solution for you. Papier CS Team

Posted 11 months ago

“First time buyer… really really disappointed!!!! Paid extra for express delivery and ended up waiting more!!!!”

Helpful Report

Posted 11 months ago

So sorry to hear this, Laura! We've processed a refund on the shipping fee paid to compensate this delay. Papier CS Team

Posted 11 months ago

“Although the products and idea seem nice generally unfortunately every step of my order from the company so far has been frought with difficulty and disappointment. As I'm not an IT expert I could have done with a bit more assistance with the ordering process as I wanted the product to be perfect for my daughter's wedding. Unfortunately as I was doing this during unsocial hours the only way I could get advice was by awaiting response to my email. I was not actually able to speak to a person, not even the next day and I felt under pressure to get the order done due to multiple reassurances that the product would arrive on a particular date in time for Christmas. It did not in fact arrive on that promised date and the delivery process was chaotic, misleading and confusing and inconvenienced me greatly however the response I got when attempting to unravel the process was dismissive at best. When the product arrived my daughter noticed that the pages were wavy rather than lying flat in the book and although the customer service advisor was initially helpful I have now sent two further emails with zero response. Frustratingly I have only received generic emails such as this. I am left feeling that the company just want my money and once they have it any notion of care or customer service goes out the window.”

Helpful Report

Posted 11 months ago

Thanks so much for your feedback, Julia. We're so sorry to hear about the issues you've faced with your order - this is of course not the experience we want for our customers and we will certainly pass your feedback on. It looks like the photos of the issue were not attached to your email to us, would you be able to send these over to support@papier.com so we can look into this further for you? Papier CS Team

Posted 11 months ago

“I got a personalized recipe book for my granddaughter for Christmas. She loved it! Very timely arrival. I would order again. Thank you”

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Posted 11 months ago

“I love my new planner!”

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Posted 11 months ago

“I always order a personalised calendar as a family Christmas present. It’s always an easy process to follow and delivery is always speedy. For the first time, there was a minor error with calendar dates which was dealt with very well by your customer service team (namely Maya). Thank you!”

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Posted 11 months ago

“Love my planner so much. Excellent quality.”

Papier 5 star review on 3rd January 2025

Helpful Report

Posted 11 months ago

Papier is rated 4.6 based on 17,293 reviews