Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,292 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It wa sa very simple service, lots of options for fonts. Delivery can bang on time.”

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Posted 11 months ago

“The Reading notebook looks very lush, and adding a name to the cover made the gift even more special.”

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Posted 11 months ago

“Easy to personalise my journal and order, good delivery time especially with it being around Christmas ✨”

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Posted 11 months ago

“Personalised invitations and book was just stunning!!!! Will always use Papier!”

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Posted 11 months ago

“Fantastic company and wonderful items! I was gifted a planner last year and loved the personalization.”

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Posted 11 months ago

“Love my notebook! beautiful packaging ( great for presents) and paper is thick and good quality! The hard cover notebooks feel better than the leather ones, personally! Will be buying again as the its good price quality.”

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Posted 11 months ago

“Really disappointed. Was made to pay for three separate deliveries to come in time for christmas. One did, the other two came late. The calendar i made for my mum turned ip soaking wet and wasnt able to give to her. Really disappointing as i am a loyal customer and usually love papier.”

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Posted 11 months ago

So sorry to hear this, Caroline! If you'd like to reach out to us at support@papier.com with photos of the damaged item, we'll be happy to arrange a solution for you. In the meantime, we've refunded the shipping cost paid to compensate the delay. Papier CS Team

Posted 11 months ago

“Great product and service. Bought as a present for my wife and she loved it.”

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Posted 11 months ago

“Loved the notebook. It was a Christmas present for my granddaughter. It was very nice and came very fast.”

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Posted 11 months ago

“Paper quality is great, the designs of thier diarys are unique but the sturcture/layout makes no sense.”

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Posted 11 months ago

Thank you for your review! We're so sorry to hear about the disappointment with the layout of your diary. We've passed your feedback on to our product team. In the meantime, do feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“Excellent customer service - there was a mix up with my order, and it was handled so quickly and professionally. When the order came it was perfect, would highly recommend.”

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Posted 11 months ago

“Bought as a christmas present and they loved it!”

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Posted 11 months ago

“I received a cookbook for Christmas and for the price, I am disappointed with the quality. The paper inside feels like newspaper. Does not seem like it will last long at all”

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Posted 11 months ago

Sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“Very mixed, ordered two items and only one showed up, no explaination as to why but the missing item was sent out on the same day that I raised the issue without any hassle. Positives, customer service was quick to send out the missing item and importantly kept me up to date on any issues with the order. The original order arrived in very good time and in suitable packaging. Negatives, no explaination as to why I only recieved half an order. The order was for Christmas so it was an important delivery day missed and it was also to an address that I don't live at which then added further issues. The missing item was set to arrive before New Year but due to suppling issues got pushed even further back into the new year.”

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Posted 11 months ago

We're so sorry for the dispatch error here, John, and the delay to your replacement order! This is of course not the experience we want for our customers. Your feedback has been passed forwards but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“Very pleased with the product. Not so pleased with delivery. Paid extra for a quick delivery, arrived 1 week late!”

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Posted 11 months ago

“My order was never delivered. Papier then dispatched another replacement which was also never delivered 😂🥲🥲🥲 I ended up using Moonpig to order a birthday card as my order from Papier went to Santa claws and Santa hot lost I guess 😂 this was during Christmas. So terrible”

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Posted 11 months ago

We're so sorry to hear your card didn't arrive safely! I can see Suzanne has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 11 months ago

“Well The quality is amazing, the product is super useful my only complain is that I placed an order for a custom productivity planner, and I got a standard one, it was a gift for my wife so I was really disappointed.”

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Posted 11 months ago

Sorry to hear that you had a mistake in your order, Carlos! We've reached out via email to help resolve this for you. Papier CS Team

Posted 11 months ago

“The book layout is lovely, but the paper quality is thin/poor and ink shows through.”

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Posted 11 months ago

Thanks for your feedback, we're so sorry to hear that! If you'd like to reach out to us at support@papier.com with photos of the item, we'll definitely look into this for you. Papier CS Team

Posted 11 months ago

“Such a unique, and thoughtful present! Ordered last minute for my mom for Christmas and she loved it! Also came earlier than expected! I am not one who normally gives reviews on products good or bad, but the personalized cookbook was such an amazing present I had to leave a review! Also love the variety of choices on the website, will definitely be buying from here a lot in the future!”

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Posted 11 months ago

“Still haven't received our order”

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Posted 11 months ago

Thanks for your review, Lisa! I can see Nicole has now assisted with a replacement but please do reach out if you have any further queries. Papier CS Team

Posted 11 months ago

Papier is rated 4.6 based on 17,292 reviews