Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,292 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A first time client. I love stationary and I love the options that Papier provide and the customisable features. Bought a dot journal for myself and a ruled, spiral organiser for my daughter. She loved seeing her name on the front and the organiser style makes her so happy; she has proudly created a space on her desk for her organiser.”

Helpful Report

Posted 11 months ago

“I bought a recipe notebook, diary and fountain pen, the pen wright's beautifully and the diary and and notebook are really well mapped out, and despite always buy notebooks and abandoning them after a couple pages I've kept using these ones consistently, they are all so pretty and clearly high quality.”

Helpful Report

Posted 11 months ago

“Fantastic products. Great website - easy to use and such a variety of options to customise your order. Really good communication Reasonable delivery time.”

Helpful Report

Posted 11 months ago

“Unbelievable quality. My diary is exactly what I need to get organised. Free personalisation is an added bonus”

Helpful Report

Posted 11 months ago

“Fabulous diary's and quick delivery.”

Helpful Report

Posted 11 months ago

“This is not what I ordered. I ordered a personalized planner with three pictures of my grandson on the cover. Ordering was confusing because the ordering page had previous orders on it.”

Helpful Report

Posted 11 months ago

Oh no, we're sorry to hear there was mistake in your order! Please feel free to contact us at support@papier.com with photos of the product received and we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“Love,love.”

Helpful Report

Posted 11 months ago

“Always quick delivery, quality products and easy to customise.”

Helpful Report

Posted 11 months ago

“I love the journal I bought from Papier. It's a lovely product and communication with the company was excellent. I would buy from them again.”

Helpful Report

Posted 11 months ago

“Ordered in Nov. Mailed out twice. Never received.”

Helpful Report

Posted 11 months ago

So sorry to hear this! I can see Olivia has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 11 months ago

“I purchased stationary for my teen daughter and a customized notebook for a friend. I was excited to make these items just for them for holiday gifts. They both loved them!”

Helpful Report

Posted 11 months ago

“ordered and payed for first class delivery on the 31st dec. Said it would come on the 3rd, its now the 6th and it still isn’t here. rubbish”

Helpful Report

Posted 11 months ago

So sorry to hear about the delivery delay here! I can see this has now been marked as delivered and a postage refund has been processed for you in the meantime. Papier CS Team

Posted 11 months ago

“My order was messed up, but they were super responsive and made it right”

Helpful Report

Posted 11 months ago

“I love your guys products and always have the new diary, as well as book tracker, recipe book. However my diary arrived in December and the quality felt poorer than normal. The ringbinder plastic cover was extremely flimsy compared to my same style last year, disappointed at paying £30 for lesser quality.”

Helpful Report

Posted 11 months ago

“Lovely products and sent quickly. Thank you.”

Helpful Report

Posted 11 months ago

“I can't find where I can leave a product review. I'm disappointed in my purchase for a few reasons, some of which are on me, but I did want to make sure it was known that this planner is definitely mass-produced and not well made. Every time I turn pages, a pile of tiny paper shreds is left on my desk. And for something that you have to turn pages on regularly (between the monthly/weekly views), that's not a sign of something that is well made. Should've gone with my gut instead of a product that could be personalized. It's not worth it.”

Helpful Report

Posted 11 months ago

We're so sorry to hear about the disappointment with your order, Katie! If you'd like to send over some photos of the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“Good quality, fast delivery”

Helpful Report

Posted 11 months ago

“I am a big fan of the planners and notebooks that papier produces! They have the best aesthetics of any planners I’ve seen, and so many options to choose from. I also love the layout!”

Helpful Report

Posted 11 months ago

“Spent £5 on a card, arrived in the post bent in the middle - absolutely not worth the money for poor service and packaging. Other personalised card companies available with more robust packaging”

Helpful Report

Posted 11 months ago

Oh no, we're so sorry to hear your order arrived damaged! Please feel free to send over a photo to support@papier.com and we'll be happy to help further. Papier CS Team

Posted 11 months ago

“For a $30 planner, I would have loved to get a minimum of 110gsm. The paper is light, and will lightly ghos.t Other features not included are a back pocket and pen holder. I wouldn't recommend. Thing I like about this notebook; the layout, the color of the pages, the customization. It's a cute notebook. For the price I expected better.”

Helpful Report

Posted 11 months ago

Thanks for your review, Canna - we're so sorry to hear about the disappointment here! We've passed your feedback forwards to the product team. In the meantime, please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

Papier is rated 4.6 based on 17,292 reviews