Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,440 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The travel books I purchashed were very good quality and I loved the option to personalize! The options for covers were so cute and made a great gift! The shipping was very quick as well and came wrapped very nicely! Would get again!”

Helpful Report

Posted 1 year ago

“Hardcover seem very high quality and nice! But the spiral, while priced sensibly the same, seems of much lesser quality and much more fragile.”

Helpful Report

Posted 1 year ago

Thanks for your feedback - we're sorry to hear that! If you'd like to pop over any photos showing the issue, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Love the personalisation and the quality is fantastic. Very happy with all of my orders.”

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Posted 1 year ago

“Love the print, great quality”

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Posted 1 year ago

“Beautiful personalised planner, in navy leather and rose gold stencilling. This was my first purchase from Papier and I’ve already placed another order since”

Papier 5 star review on 11th January 2025

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Posted 1 year ago

“Highly recommend! Such an amazing choice of designs, will definitely be purchasing every year.”

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Posted 1 year ago

“I love these planners and buy one every year. They’re always so beautiful and well-made. I did deduct one star for this year because it’s the first year the Papier logo is on the front near your name and you cannot take it off. I feel that detracts from their old-world charm and personalization and there is already a prominent logo on the back.”

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Posted 1 year ago

“Rubbish they will not give the £10 off when you sign up for your first order”

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Posted 1 year ago

Sorry to hear this, Alan! We currently offer a 10% off your first order when you sign up to our mailing list, and we also have a £10 off referral offer. You can check out full details about all of our promotions here: https://www.papier.com/promotions/ Papier CS Team

Posted 1 year ago

“Exceedingly helpful customer service assistance and a great product. I will definitely be a customer again.”

Helpful Report

Posted 1 year ago

“While I enjoyed the concept of the planner and loved being able to add my vision board to the front and back covers, I’m not happy that almost all the tips of the pages came dirty!! Especially since it was considered custom and had to wait longer for it to arrive. I do have other Papier products purchased instore at Nordstrom that came in great quality. I would probably prefer to just pick up in person. Just thought it was neat to be able to customize the pictures to be my vision board so I ordered one from the Papier website this year.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Khaleyah - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Ordered a framed collage of my son. Slight issue with the first order. Melissa in customer service was outstanding. Replied within minutes, was apologetic and arranged a perfect replacement. They also arranged collection of the faulty product so they could understand what went wrong and rectify it. Excellent customer service and replacement product was great.”

Helpful Report

Posted 1 year ago

Thanks for your lovely feedback - so glad to hear that Melissa was able to help! Papier CS Team

Posted 1 year ago

“Beautiful design and excellent quality, love the guidance through the notebooks!”

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Posted 1 year ago

“I love the quality of the paper so much. When I write, it doesn’t imprint on the other side, it stays neat. I also love the organization.”

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Posted 1 year ago

“Was a gift for family. Came in nice packaging and in great condition. Paper and cover seemed like good quality. They loved it. Also cool touch I was able to customize and add their name to the cover.”

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Posted 1 year ago

“My wellness journal arrived more than a week later than estimated. However, customer service was good with refunding the shipping fee for this delay. This was nice but what was upsetting was that the wellness journal that I received was not the same as the one that I ordered. The inside is nothing even close to the one that is advertised when you click “look inside” on the website. After talking with customer service they have offered to completely refund my order as there was reportedly a printing error with my item. I appreciate the great customer service!”

Helpful Report

Posted 1 year ago

“In the past, (about 3 years ago) I ordered The Secret Garden Foiled journal for myself. I recently repurchased it, personalised, as a Christmas gift for my mother-in-law. Unfortunately the quality has diminished so significantly, it may have been a one-off, but the journal print was slanted, the gold-foiling that used to be really classy and delicate is now gaudy, raised and tinny. I was surprised and disappointed.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Charlotte! If you'd like to pop over a photo showing the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I ordered 100 holiday cards to send to my clients. I received the cards with poor color/print quality around the perimeter of every one. I contacted customer service. The options were to send a new batch of cards or refund me 20%. How does a paper company send me a poor quality paper item? I was Very disappointed with the quality and the 20% refund to remedy their problem. I was Not going to wait for another batch to ship to potentially have the same problem. How will you prevent this from happening in the future?”

Helpful Report

Posted 1 year ago

So sorry to hear this, Gina! I can see Simrah has assisted with a partial refund and the quality issue has been flagged to our printing team so we can prevent this going forwards. Papier CS Team

Posted 1 year ago

“I have ordered a daily planner from Papier every December for over 4 years, and I will keep it up! I love the designs and being able to add my own name to the front. I also love the website and how you can "flip" through the pages because I'm very particular about layout.”

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Posted 1 year ago

“Excellent quality and good value for money! Second diary i have purchased and will order again!”

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Posted 1 year ago

“Beautiful, high quality products with chic, timeless designs. What could be better?! I'm a customer for life.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,440 reviews