Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,291 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was on time. The quality of the journal and stickers are excellent. Would definitely recommend and be returning to purchase a diary.”

Helpful Report

Posted 11 months ago

“The 2025 calendar I ordered for my daughter was beautiful quality, arrived on time and she absolutely loves it.”

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Posted 11 months ago

“Great experience with Papier as always! I love these diaries, I always look forward to starting a new year with a new papier diary! The patterns and designs are always so beautiful 🥰”

Helpful Report

Posted 11 months ago

“Disappointing quality and less than stellar customer service solutions. I ordered a 365 day planner, customized it, used it for about 2 days and the pages holding the cover on have already started tearing and I had to tape the binding together. Emailed customer support, they can’t replace it because they are sold out and offered a small discount (~$7) Frustrating when you get excited about a purchase pay ~$40 and they won’t even stand by the product.”

Helpful Report

Posted 11 months ago

So sorry to hear about the disappointing experience here! Please feel free to get back to Ellie's email if you'd like to proceed with an alternative solution at this stage. Papier CS Team

Posted 11 months ago

“Absolutely adore Papier things, have bought several diaries for friends/relatives since discovering them!”

Helpful Report

Posted 11 months ago

“Never receivec the book even if I orderd it dec 2 ne as a christmas gift.”

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Posted 11 months ago

So sorry for the delivery delay here, Emilie! I can see from your tracking that this is now out for delivery today but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“Good products and services available.”

Helpful Report

Posted 11 months ago

“Everything about the recipe book was amazing! Great size, quaility, and look. It came in on time and was wrapped nicely!”

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Posted 11 months ago

“It may not be the cheapest photo book to buy however it is definitely the most attractive looking. Easy to make and great quality”

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Posted 11 months ago

“Ordered 2 journals and 2 pens at start of December, only one journal arrived in time for Xmas. I received an email to confirm that The other journal was “delayed” a day or two due to unforeseen printing error, it’s now 7th January and I’ve not received the journal or pens (surely these could’ve been sent with the journal that did make it in time for Xmas?) No updates offered by papier, I have had to chase this end and have been told the same thing, no update on when it’ll be dispatched. I’ve finally asked if I can choose a different design to maybe get sooner? The pens I wanted are now out of stock. Tbh I’d not order again, I recommend passion planner instead.”

Helpful Report

Posted 11 months ago

We're so sorry for the delay to your order, Caitlin - this is of course not in line with our usual standards. I can see Nicole has assisted with a partial refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 11 months ago

“Ordered the Gratitude Journal for my sister as a gift. It was lovely. Monogrammed how I asked, packaged beautifully, and shipped in a reasonable amount of time.”

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Posted 11 months ago

“I can not get over how much I love my planner!! It is so cute and has a section for everyting that I need! The paper is really thick and nice quality as well!”

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Posted 11 months ago

“I bought weekly diaries from Paier 2 years in a row and love them very much! Also, after a couple of failed attempts with other companies, I ordered wedding thank you cards with Papier and I'm very impressed with the quality and service. So now Papier is hands down my favourite stationary shop!”

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Posted 11 months ago

“Beautiful notebook/planner. Shipping was fast. These would make great gifts, as you can choose customization.”

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Posted 11 months ago

“Wonderful company, very high quality!”

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Posted 11 months ago

“really good service, thanks”

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Posted 11 months ago

“Love my new personalised weekly planner from Papier! It was fun designing it and it came it a beautiful package and wrapped to make sure it arrives it a great condition. Will definitely order here again.”

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Posted 11 months ago

“I love my papier diary I’m on my 5th year of purchasing. I love the beautiful designs the layout and paper quality, and the added bonus of personalisation”

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Posted 11 months ago

“I am so pleased with my recent purchase of a Papier productivity planner. It was a gift for a friend that I ordered for their Christmas present. Papier did an amazing job of getting the personalised order ready and delivered by Christmas Eve. My friend loved it!”

Helpful Report

Posted 11 months ago

“A first time client. I love stationary and I love the options that Papier provide and the customisable features. Bought a dot journal for myself and a ruled, spiral organiser for my daughter. She loved seeing her name on the front and the organiser style makes her so happy; she has proudly created a space on her desk for her organiser.”

Helpful Report

Posted 11 months ago

Papier is rated 4.6 based on 17,291 reviews