Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,440 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good but expensive.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Chrissie! We'll certainly pass this on and do apologise for any disappointment. If there are any issues with the product received, please do contact us with photos at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“The product was exactly what she was looking for and her embossed name made it extra special!”

Helpful Report

Posted 1 year ago

“Very thin paper”

Helpful Report

Posted 1 year ago

Thanks for your feedback - so sorry to hear this! We've reached out via email to help resolve this for you now. Papier CS Team

Posted 1 year ago

“Gorgeous journals, amazing quality and they are just perfect!”

Helpful Report

Posted 1 year ago

“While the product quality seems high when viewing the products online, they are not necessarily so in real life. I ordered the sticky notes with holder, and the adhesive is very, very poor. The notes do not stick at all once they are removed from the pad. The custom spiral notebook I ordered is of better quality, but I feel the price points are too high.”

Helpful Report

Posted 1 year ago

Thanks for your feedback - we're so sorry to hear this! If you'd like to pop over any photos showing the issues to support@papier.com, we'd be happy to look into this further. Papier CS Team

Posted 1 year ago

“I've been ordering the organizers for several years and every time I had an excellent experience with this brand. The weekly planner layout is useful for me and personalization is a cherry on the top of a cake.”

Helpful Report

Posted 1 year ago

“I appreciate the quality of the paper. I also enjoy the layout of the planner. This is my second one, and I really like it.”

Helpful Report

Posted 1 year ago

“I love this planner. The paper is soft but a nice thickness. Very high quality! It’s beautiful.”

Helpful Report

Posted 1 year ago

“I like the color and notebook a lot. One piece of feedback would be to have the month t a glance and monthly goals at the beginning of each section by month and have tabs so I don’t have to switch between three places.”

Helpful Report

Posted 1 year ago

“Beautiful planner but when I went to fill in the months realized it was a four month planner! Didn’t even know they existed. Technically my fault because in one of the two descriptions below the picture it said it but not in the title or first few sentences. So I paid 40 for a personalized hardcover planner that lasts through April. Just an FYI FOUR month planners exist!! Maybe that should be in the title.”

Helpful Report

Posted 1 year ago

So sorry for the disappointment here, Margaret! We'll certainly pass your feedback forwards. Papier CS Team

Posted 1 year ago

“Beautiful diary that I don’t want to write in it as it’s so beautifully made.”

Helpful Report

Posted 1 year ago

“Honstly, it too expensive for just a journal. The paper is just paper, nother special. I can see where Ive written on the page behind the current page I'm writing on. Took forever to ship, and forever to get here (I do understand that the time of shipping is based on the shipping company.) Also, the shipping is not free. Im paying $40+ on a journal the shipping should 100% be free. Yes, the journal cover that I chose is cute, and I will be keeping it, but I will not be buying anything else from Papier.”

Helpful Report

Posted 1 year ago

Thank you for your review, Megan - we're sorry to hear about the disappointment here! Sadly, we don't offer free shipping at this time we'll certainly pass your feedback forwards. Regarding the quality of the item, do feel free to pop over any photos of the issue to support@papier.com and we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“I ordered the A5 2025 diary from Papier based on a review I read, but unfortunately, it hasn’t quite met my expectations. The layout feels poorly thought out and impractical. For instance, the diary includes sections for monthly goals, to-do lists, top priorities, and new habits, but these pages are grouped together in one section rather than being integrated at the start or end of each month. This means I have to keep flipping back and forth to find the relevant section, which is cumbersome and disrupts the flow of using it. There is also no ribbon or bookmark to hold your place, which seems like a basic feature that should be included, especially for a product at this price point. While the design itself is nice, I find it overpriced for something that requires extra effort and accessories, like tabs or bookmarks, to make it more user-friendly I don’t recommend this product.”

Helpful Report

Posted 1 year ago

Thanks for your review, Kim - we're so sorry for the disappointment with your planner and will certainly pass your feedback on! Regarding the missing bookmark, please do pop over a photo showing this to support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“Beautiful journals! Packages are packed with care and just lovely. Shipping is fast. Excellent customer service.”

Helpful Report

Posted 1 year ago

“Beautiful product and I can’t wait to use it! Unfortunately after opening it for the first time the spine was creased. Disappointing co suffering the cost”

Helpful Report

Posted 1 year ago

Sorry to hear this, Sarah! If you'd like to send over some photos of the issue to support@papier.com, we'll be happy to look into this. Papier CS Team

Posted 1 year ago

“I have not yet received my order after 5 days of it said it would arrive. I am extremely upset”

Helpful Report

Posted 1 year ago

Sorry to hear this, Monet! We've reached out via email to resolve this for you. Papier CS Team

Posted 1 year ago

“Beautiful cards with good quality paper and presented exactly like I had ordered”

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Posted 1 year ago

“Excellent products. Excellent service.”

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Posted 1 year ago

“I bought the Paper Academic Planner for my final year as an Undergraduate Psychology student. Cannot recommend it enough, it’s the perfect size, all the details are so helpful and thought out, perfect for organising your weekly/monthly schedule.”

Helpful Report

Posted 1 year ago

“Order was very slow, when notelets arrived was very disappointed the print at the bottom is barely legible, so annoyed as these were a gift for my daughter.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Sammy! If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to help further. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,440 reviews