Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,291 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful journals that made fantastic Christmas gifts for team and clients alike. Disappointing delivery delay but I was pleased to be refunded for the dedicated day delivery charge. Thank you”

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Posted 11 months ago

“I love this planner. The color and style, the thickness of the paper. It was very well thought out.”

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Posted 11 months ago

“Love the products available and the ability to customize. Price might be a bit on the higher side but it’s great quality so it’s worth it.”

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Posted 11 months ago

“Love the people at Papier. Customer Service is the very best. Wonderful company!”

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Posted 11 months ago

“Perfect gift for the refined intellectual who still corresponds in writing. The designs are clean and the box/cards are very elegant.”

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Posted 11 months ago

“I bought a personalized planner with an art deco stylized front. The design is wonderful but the raised foil on the cover began to fall off after one day of use. I would not recommend.”

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Posted 11 months ago

Oh no - so sorry to hear this, Colin! If you'd like to pop over a photo to support@papier.com, we'd be happy to look into this for you. Papier CS Team

Posted 11 months ago

“Fantastic paper and image quality both with wedding invites and thank yous. Very easy to personalise.”

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Posted 11 months ago

“Beautiful diaries, we will be back and back”

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Posted 11 months ago

“Journals are very nuce,high quality binding”

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Posted 11 months ago

Thanks for your feedback, Michelle! If there are any issues with your order, please do reach out to us at support@papier.com with any photos showing the issues and we'll be happy to resolve this for you. Papier CS Team

Posted 11 months ago

“So glad a papier ad came across my IG because now I'm obsessed. I love the quality and style of the notebook/planners. I love that you have the option to customize. And the accessories are cute and tie in well with the look and feel of the journals. Look forward to buying more!”

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Posted 11 months ago

“Very pleased. Can’t always tell the quality on line but as good as I hoped. Would prefer if there was a Royal Mail delivery but in this instance the courier service worked well. All good”

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Posted 11 months ago

“I was thrilled with both the quality of the product I received (a customized cookbook) and the customer service. The customer service representatives were prompt and efficient. I had accidentally entered the wrong delivery address, and upon realizing that, they immediately shipped a new one to me at no additional charge.”

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Posted 11 months ago

“Bought two notebooks as Christmas presents (one, specifically requested). Not seen Papier before this. Delivery seemed delayed, but accept gifts were personalised & it was Christmas. Nice enough, but expensive for what they were”

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Posted 11 months ago

So sorry to hear this, Alex! We've processed a postage refund to compensate the delay. Please do reach out to us at support@papier.com with photos if there are any issues with your order and we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“The quality is very good and perfect the only thing it came abit crokced from the edges of the journals, but very pretty and nice”

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Posted 11 months ago

“Received the most beautifully crafted diary. Simply stunning. Amazing customer service and care given. Happy 2025.”

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Posted 11 months ago

“Amazing, beautiful products and super fast shipping!”

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Posted 11 months ago

“The incorrect initials were embossed on book. So very disappointing as it was meant to be special Xmas gift.”

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Posted 11 months ago

So sorry to hear this, Lisa! Please do pop over a photo showing the issue to support@papier.com and we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“I get a new planner from them every year! I love the deisgns and the ability to customize. 12/10 expereince always! Last year I ordered the wrong planner type and reached out to customer service and they helped me right away! Very happy!”

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Posted 11 months ago

“Excellent quality so pleased with my new diary”

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Posted 11 months ago

“The book ordered was much nicer than photographed and made the gift recipient so very happy.”

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Posted 11 months ago

Papier is rated 4.6 based on 17,291 reviews