Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,440 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful diary and customisable, great quality paper, stunning colour. Bit of a delay getting it due to the weather but worth it xx”

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Posted 1 year ago

“I had a wonderful experience with customer service and recieved my package well before it was scheduled to arrive! I feel very satisfied with my purchase and I'll be back!”

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Posted 1 year ago

“I never received half of my order and I can’t seem to find a way to contact Papier.”

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Posted 1 year ago

So sorry to hear this, Sue! We've reached out to you via email now to arrange a solution. You can always contact us by jumping on live chat with a member of the team during our operating hours (10am to 6pm UK time) or via email at support@papier.com. Papier CS Team

Posted 1 year ago

“i loved my planner! it’s so cute and very functional!”

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Posted 1 year ago

“Beautiful planner, perfect for a busy academic.”

Papier 5 star review on 15th January 2025

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Posted 1 year ago

“So happy with my planner!! It has places to jot notes, dates to fill in and it makes me feel super organized. Confident for 2025. Beautiful toile design!!”

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Posted 1 year ago

“This was my first and last time ordering from Papier. The planner is made of very cheap material, I’m going to have to buy another one from a different brand because this one just does not fit my needs.”

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Posted 1 year ago

Thanks for your review, Jessica - so sorry to hear this! If you'd like to get in touch with us at support@papier.com with any relevant photos, we'll be happy to look into this. Papier CS Team

Posted 1 year ago

“Love my planner! The designs are gorgeous, the quality its perfect and the layout’s exactly what i needed.”

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Posted 1 year ago

“My book is beautiful and will make a great addition to my kitchen. I was bummed the pen was broken though and doesn’t work I had to toss it (but was very pretty)”

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Posted 1 year ago

“Beautiful planner and shipped fast! First time trying Papier and I love it. I use it every day and there are endless ways to organize your life inside these pages!”

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Posted 1 year ago

“For a $40 calendar I would have expected something higher. The paper you can see the writing through the other side, the edges aren't clean/cut to the same size, and the cover didn't look or feel high end. It could have been made at CVS”

Helpful Report

Posted 1 year ago

So sorry to hear this, Sara! If you'd like to pop over photos showing the issues to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“The planner that I purchased looked lovelier in the image. The actual product is really not meeting my standards. As an example, it doesn’t have a string or sash to save your place at this price point. I believe it should don’t think I’ll be purchasing again from your brand. Thank you for allowing me to provide feedback.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your planner, Luz! We'll certainly pass your thoughts on to our product team as we're always looking to improve our products based on customer feedback. Papier CS Team

Posted 1 year ago

“Love my planner so far but it was shipped to me damaged.”

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Posted 1 year ago

So sorry to hear this, Taylor! We've reached out via email to arrange a solution. Papier CS Team

Posted 1 year ago

“Really nice quality - happy with the result!”

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Posted 1 year ago

“Love the style of the diary, I gifted it to my boss for Christmas and she loved how it was personalised. Arrived quite quickly too!”

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Posted 1 year ago

“It looks more premium in the photos than in real life. The paper feels thick in touch, but when you write on it, the ink bleeds through to the other side. The layout is not very practical – a monthly overview is only available at the beginning of the calendar (whole year) instead of before each month. The color is also different from what you see online; I ordered dark green, but it’s 1-2 shades lighter, which is disappointing as it’s not the beautiful shade of green shown in the pictures. The price is on the higher side, but the calendar doesn’t fully reflect that quality. If you don't mind that it's still a good product.”

Helpful Report

Posted 1 year ago

We're sorry to hear this, Lydia - we'll certainly pass your feedback on! We've reached out via email to arrange a solution now. Papier CS Team

Posted 1 year ago

“This planner has the worst layout ever. You have to flip back and forth. Why are all the pages for each month not together? I am not using it. I need to buy another planner from elsewhere. Would like a refund for this terrible planner that costs way more than it's worth.”

Helpful Report

Posted 1 year ago

Thanks for your review - we're so sorry to hear about the disappointment with your planner! Our product pages do provide full details about the inside contents of our planners but we'll certainly pass your feedback forwards. Feel free to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 1 year ago

“The journal is of good quality. The pages are not too thick but do not transfer the tint of pen or markers. The only issue is that I asked for a personalized name at the front, and it was without the name.”

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Posted 1 year ago

“Really love my planner, very good quality and perfect price.”

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Posted 1 year ago

“Planner for 2025 has poorer quality than the 2024 planner. My planner came with folded pages and lighter ink for some reason. I do not know if this was intentional. When asked for a refund, only 15% was refunded. No exchange for a new planner was offered.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointment here! We've reached out via email now to follow up. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,440 reviews