Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,291 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A present for my niece Personalised and on time She is very happy...& Organised!!”

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Posted 11 months ago

“Second time from ordering from Papier, who have delivered great quality, beautiful products both times with great service alongside.”

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Posted 11 months ago

“Delighted with personalised notecards. Arrived perfectly packed. Great quality and loved all the options available for personalisation.”

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Posted 11 months ago

“Lovely cards! The quality of paper and print is amazing!”

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Posted 11 months ago

“Such a beautiful diary :), one of my New Year’s resolutions for 2025 was to use a diary on a day to day basis and this gorgeous diary has really encouraged me to do this”

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Posted 11 months ago

“I was sent a 2025 diary with 2024 on the front but as I personalised it I cannot get a refund.”

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Posted 11 months ago

Sorry to hear this, Rian! We've reached out via email now to arrange a solution. Papier CS Team

Posted 11 months ago

“I usually love Papier diaries however I feel that the quality has changed this year. The paper feels thinner, so does the laminated card at the front and back. The printing seems to have a few minor errors throughout the diary pages. The front cover doesn’t look like the colour I chose on the website and it seems a little pixelated.”

Helpful Report

Posted 11 months ago

So sorry to hear this, Holly! If you'd like to send over any photos of the issues to support@papier.com, we'll be happy to help. Papier CS Team

Posted 11 months ago

“The product arrived exactly as I had ordered it.”

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Posted 11 months ago

“I made a photo book as a christmas gift and it turned out so well! The shipping also came a lot earlier than expected and just in time 🤍”

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Posted 11 months ago

“I had the best experience with Papier i had to change my order and they have the most personal customer service I have ever had highly recommend 10/10”

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Posted 11 months ago

“I love Papier, a little bit of joy fullness.”

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Posted 11 months ago

“Unfortunately my personalised gift didn’t come in time for the holidays, but team was quick to amend a lost shipment. Hopefully can order again soon.”

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Posted 11 months ago

So sorry to hear this, Devin! I can see Melissa has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 11 months ago

“Recommend… fast reliable service… great quality product”

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Posted 11 months ago

“Absolutely terrible. Still awaiting an oder from the 11th Deceber which was a christmas present. yes there has been a refun but still no order. TERIIBLE customer service with no guidance on when the order will be recieved.”

Helpful Report

Posted 11 months ago

So sorry for the delay to your order, Harry - we do appreciate this is a disappointing experience and of course not in line with our usual standards. I can see Suzanne has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 11 months ago

“My financial and daily planner are SO helpful. We are a week and a half into the new year and I use it everday. Keeps me very organised and is the most effective life planning tool I've used so far. Even more so than excel sheets!”

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Posted 11 months ago

“High quality items with fast delivery.”

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Posted 11 months ago

“Got one of the academic journals and i love it!! So well thought out, and the cover is so cute.”

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Posted 11 months ago

“My 2nd diary and this one hits the mark. Compact but has just what I need for organising my day. Going on my Xmas list every year.”

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Posted 11 months ago

“A great journal”

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Posted 11 months ago

“My girlfriend loves her notebook and pen, so much so that she's afraid to write in it! Thank you!”

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Posted 11 months ago

Papier is rated 4.6 based on 17,291 reviews