Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,291 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful quality personalised diary, a very well recieved Christmas gift. Would recommend 100%.”

Helpful Report

Posted 11 months ago

“I was expected much better quality paper based on the reviews and the price. I’ve had $10 planners that have thicker paper. I also think it’s not clear when purchasing that the month overviews for the entire year come first then a monthly plan for the entire year then the weeks. I wish there was a way to customize the order and have it each month at a time. Overall I don’t think I’ll be purchasing again. The additional monthly planning pages and lack of quality paper are not worth the price.”

Helpful Report

Posted 11 months ago

Thanks for your review - so sorry to hear that! We do detail the inside contents of our products on the product page but I'll certainly pass your feedback forwards. Regarding the quality issues, do feel free to contact us with photos at support@papier.com and we'll be happy to help. Papier CS Team

Posted 11 months ago

“From start to finish the process was so easy to collate the order and must say that the products we received are first class. This was made so much better the fact you can personalise these products. My daughter loved her new recipe book and address book for there new house. I would highly recommend this company.”

Helpful Report

Posted 11 months ago

“High quality very pleased”

Helpful Report

Posted 11 months ago

“I was thrilled to discover your reading log! But the personalization process was not a positive experience. I have one as a gift and the type is so tiny that I had to show the recipient where her name was!”

Helpful Report

Posted 11 months ago

Sorry to hear this, Rita! If you'd like to pop over a photo of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“Everything is amazing quality. I ordered 2 2025 weekly diary’s that are beautiful and also a personalised calendar. I expected the picture quality on the calendar to be a little grainy or not exactly how it looked online, however the quality of the images is fantastic exactly how it looks on the camera/phone/website. Have been waiting for a long time to order from papier as it’s not exactly cheap and I’m honestly so glad I did!”

Helpful Report

Posted 11 months ago

“well made product easy to customize order a planner for my wife every year for christmas”

Helpful Report

Posted 11 months ago

“Good website and easy to find what you need. Customisation was easy and a good touch and delivery was on time.”

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Posted 11 months ago

“The diary looks beautiful - my only negative feedback is that the print is so faint to be almost illegible. For that I am disappointed given how much the diary cost.”

Helpful Report

Posted 11 months ago

So sorry to hear this, Jill! If you'd like to contact us at support@papier.com with any photos of the issue, we'd be happy to help. Papier CS Team

Posted 11 months ago

“I have ordered from Papier in the past and the hardcover bound planners/etc. are much better quality than the spiral. I wish the cover and backing was a little sturdier. All of there stuff is so beautiful though, I would just rather have the hardcover.”

Helpful Report

Posted 11 months ago

Sorry to hear this, Sarah - we'll certainly pass your feedback on! If you'd like to reach out to us at support@papier.com with details of the issue, we'd be happy to look into this further for you. Papier CS Team

Posted 11 months ago

“I ordered a calendar for my daughter for Christmas-not personalized-just a calendar. I wanted to exchange it for the bigger size and was told I could not because it was personalized. I wrote a reply back stating it was not and why can’t it be exchanged and I’ve gotten no reply at all. Stuck with this calender”

Helpful Report

Posted 11 months ago

So sorry to hear about the disappointment here, Jane! Sadly, as per our returns policy, our made-to-order products are not eligible for a refund. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“I purchased this for my daughter. The cover is gorgeous and reminded me of our trip to the Amalfi Coast. My daughter was so excited and when she said it reminded her of Italy! I was thrilled. She then ordered a recipe book as well.”

Helpful Report

Posted 11 months ago

“Beautiful design, quality paper goods, great gift for anybody.”

Helpful Report

Posted 11 months ago

“Such gorgeous products, and excellent customer service too!”

Helpful Report

Posted 11 months ago

“Papier is the planner we all need- mine is a calm & personalized floral organizer that allows for schedules, notes & advanced planning. It is small & lightweight, beautiful & functional. I have final found the tool I need! 🌺”

Helpful Report

Posted 11 months ago

“Bought a personalised notebook as a gift. Looked lovely and really good quality, would definitely recommend. The packaging was also great, looked like a premium product.”

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Posted 11 months ago

“the most beautiful personalised products”

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Posted 11 months ago

“Excellent service & a great choice of designs, thoughtfully curated & easy to make individual!”

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Posted 11 months ago

“Normally love using Papier - but last two times I have used it - my cards either haven't arrived or have arrived weeks late.”

Helpful Report

Posted 11 months ago

So sorry to hear this, Tom! I can see Andia assisted with a replacement for a missing order, but please do reach out to us at support@papier.com if you have any further issues. Papier CS Team

Posted 11 months ago

“Giving a personalised diary at Christmas has become a tradition and is so well fulfilled with Papier. There is a great range of designs (though more would be even better) to choose from and delivery is prompt and trackable. Thanks again Papier, you have enabled that special gift to a loved one again for Christmas and 2025.”

Helpful Report

Posted 11 months ago

Papier is rated 4.6 based on 17,291 reviews