Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,440 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a photo book for my nan, took so long to arrive she went into a hospice and died and never even got to see the thing.”

Helpful Report

Posted 1 year ago

We're so sincerely sorry to hear this and can confirm that a full refund has been processed on your order. Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Love their products - so beautiful and great quality.”

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Posted 1 year ago

“great diaries”

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Posted 1 year ago

“Obsessed! I love love my invitations, programs, and name cards! I can't recommend Papier enough!”

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Posted 1 year ago

“Great quality products and design!”

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Posted 1 year ago

“I love the designs and Papier is quick in delivering, but I feel the quality of their products is decreasing. The paper in my 2025 planner is notably thinner than my subsequent planners, which I have been buying for years. I don't think I will purchase again given this quality decrease.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that, Imaan! If you'd like to pop over a photo showing the quality issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“This was the first time I made a purchase with Papier and I am extremely happy! I loved the customisation capabilities and the varieties of 2025 diaries. I was also very pleased with the low waste/recyclable packaging. My only feedback is I wish the spiral diaries came in hard back covers!”

Helpful Report

Posted 1 year ago

“Very cute, and I think I'll get a lot of use out of it, but I do wish that various sections were tabbed for easier access and that the covers were a bit sturdier. Something between the hardcover and the actual cover, which feels quite flimsy. I'm pretty sure it'll get very beat up in my bag.”

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Posted 1 year ago

“I ordered a personalised address book and could not be more pleased with it. The quality is outstanding and the layout just perfect. I will be ordering again for gifts for my friends.”

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Posted 1 year ago

“Love! simple and personalized to accomadate schedule plans!”

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Posted 1 year ago

“Beautiful, good quality. Loved the free customization. Customer service was also very helpful when I ordered the wrong one! So many whimsical options”

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Posted 1 year ago

“This is my 5th planner, as it is the easierst to read and use. Someone gave me a spiral designer planner by another company and it was so cumbersome and unreadable, I put it aside and bought another Papier.”

Helpful Report

Posted 1 year ago

“Love Papier!! Great products And had a very good experience with the customer service rep (Ellie)”

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Posted 1 year ago

“I like the format of my planner, but do have a couple suggestions. Most of all, the print is way too light. The ink needs to be much darker to be able to see it. This is such a problem that I would not buy this product again. It would also be better if there were tabs for the months, notes, etc. And, finally, it would be great to have a pocket page to use for loose papers.”

Helpful Report

Posted 1 year ago

Thanks so much for the feedback, Maureen - we'll certainly pass this on and do apologise for any disappointment! If there are any issues with your planner, please do feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“The planner is cute, not the quality I would expect for the cost. There are other planners on the market that deliver more for the price. The shipping was also insanely long, I ordered this for the start of the year and it arrived two weeks later which was the second full week of January which wasn’t ideal.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Ashley! It looks like economy shipping was selected for your order, which can take 7 business days from dispatch. We'll certainly pass your feedback on, however. Regarding the quality issue, if you'd like to contact us at support@papier.com with any relevant photos, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Good journals, a bit pricey though.”

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Posted 1 year ago

“Gorgeous quality, always such a lovely treat for yourself or the perfect gift for someone. No one does it like papier!”

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Posted 1 year ago

“I have never received my planner. The package has been delayed since Jan. 7th. I imagine it would be a very good planner but I have not been able to use it.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Haley! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“High quality products at good prices. I’ve been very pleased with all my orders and have found the customer services team to be great as well”

Helpful Report

Posted 1 year ago

“This is my 5th order with Papier now and everytime I couldn't not be happier with the service value and end product. Great company”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,440 reviews