Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,291 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really super professional quality. Efficient delivery. Never disappoints. Impeccable service. Thank you”

Helpful Report

Posted 11 months ago

“Lovely diary that my granddaughter requested for Xmas but we live in Australia & it’s a UK diary with different dates for things like Mothers Day , this should have pointed out to me”

Helpful Report

Posted 11 months ago

We're sorry for the disappointment here, Cheryl! We do outline what's included in each product on the product page, but we'll certainly pass your feedback forwards. Papier CS Team

Posted 11 months ago

“The easy way to make highly personalised gifts. One of the best gifts you can give or recieve”

Helpful Report

Posted 11 months ago

“I spent very little on things but one purchase i make year after year is a dairy from Papier. The quaility, feel, and layout of the pages are second to none and I love the personalisation service offered.”

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Posted 11 months ago

“Always speedy, always good quality - very happy !”

Helpful Report

Posted 11 months ago

“I was excited about this diary, but it didn’t live up to expectations, especially for the $70 price tag. The front page is thin and flimsy, feeling more like a budget product than something premium. While the corners weren’t terribly bent, they still arrived slightly damaged, which isn’t what you expect at this price point. To make matters worse, I waited over three weeks for it to arrive. After all that time, I expected a much higher-quality product. Unfortunately, I wouldn’t recommend this diary unless major improvements are made.”

Helpful Report

Posted 11 months ago

So sorry to hear this! If you'd like to pop over photos of the damaged item to support@papier.com, we'll be happy to resolve this for you. Papier CS Team

Posted 11 months ago

“I love Papier products, but my experience on this occasion was very poor. I ordered express delivery to reach before Christmas, the delivery was delayed and then never reached me. I contacted customer service and they haven't offered any real alternatives.”

Helpful Report

Posted 11 months ago

So sorry to hear this, Dora! I can see Nicole has now assisted with a replacement but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“I ordered an engraved journal for a Christmas present in November and it never turned up. The help I got from customer service was very good and a full refund was given.”

Helpful Report

Posted 11 months ago

We're so sorry that your order didn't arrive safely, Niki! I'm glad to hear that the team were able to assist with a refund, but please do reach out to ust at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“Love Papier products, have been a loyal customer for years. However, they should consider changing their delivery partner for Australian orders. ARAMEX has failed to deliver my parcel on time and many other customers around Australia are in the same position. It’s been at their depot for over 3 weeks, which is just down the road from where I live.”

Helpful Report

Posted 11 months ago

So sorry to hear that your order hasn't arrived safely, Maggie! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 11 months ago

“I am a planner girlie and love papier and have used their planners for years. Slightly disappointed this year because the design I ordered (Italian summer) cover was pink instead of cream (what I wanted) as advertised (see photo). Papier told me that color variation is to be expected. I guess maybe I am particular but idk it just didn’t sit well with me because for the cost, I would like to receive the product as pictured (and not have to forgo a 15% refund because I customized it). :(”

Helpful Report

Posted 11 months ago

So sorry for the disappointment here - we'll certainly pass your feedback on! Please feel free to get back to Olivia's email if you'd like to arrange a solution. Papier CS Team

Posted 11 months ago

“The book is super cute and came in perfect condition! Only thing is shipping took over a month :(”

Helpful Report

Posted 11 months ago

“What a lovely selection of products being sold! The diaries particularly are beautiful and high quality. The ability to add personalisation is a welcome touch.”

Helpful Report

Posted 11 months ago

“Always have a great experience with Papier”

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Posted 11 months ago

“Very good quality photo albums”

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Posted 11 months ago

“It’s very easy to use and delivery is also fast. I wanted to surprise my husband on his birthday with a personalised card from a trip we took recently. It arrived on time and the entire prices was super efficient.”

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Posted 11 months ago

“Beautiful products and customer service works tirelessly to make sure customer is satisfied.”

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Posted 11 months ago

“loved the selections, also thought the ability to customize is excellent, delivery was good and the wrapping was outstanding, especially to give as a gift. My only issue is the print and lines within the 2025 planner; it was too light, wish it was one or two shades darker so as to see in the low lights of winter.”

Helpful Report

Posted 11 months ago

“I had an issue with express shipping and a delayed order and it was fixed by Papier! I appreciated the easy communication and helpfulness from a representative to resolve the issue. I reordered again because of this!”

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Posted 11 months ago

“Perfect diary”

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Posted 11 months ago

“Hello. Myself and my daughter have been extremely impressed and Thankyou for your wonderful service. Jenny / Millie I ordered the wrong thing and you kindly although it’s personalised agreed to replace it. Very impressed.”

Helpful Report

Posted 11 months ago

Papier is rated 4.6 based on 17,291 reviews