Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“loved the selections, also thought the ability to customize is excellent, delivery was good and the wrapping was outstanding, especially to give as a gift. My only issue is the print and lines within the 2025 planner; it was too light, wish it was one or two shades darker so as to see in the low lights of winter.”

Helpful Report

Posted 1 year ago

“I had an issue with express shipping and a delayed order and it was fixed by Papier! I appreciated the easy communication and helpfulness from a representative to resolve the issue. I reordered again because of this!”

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Posted 1 year ago

“Perfect diary”

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Posted 1 year ago

“Hello. Myself and my daughter have been extremely impressed and Thankyou for your wonderful service. Jenny / Millie I ordered the wrong thing and you kindly although it’s personalised agreed to replace it. Very impressed.”

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Posted 1 year ago

“Beautiful journals that made fantastic Christmas gifts for team and clients alike. Disappointing delivery delay but I was pleased to be refunded for the dedicated day delivery charge. Thank you”

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Posted 1 year ago

“I love this planner. The color and style, the thickness of the paper. It was very well thought out.”

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Posted 1 year ago

“Love the products available and the ability to customize. Price might be a bit on the higher side but it’s great quality so it’s worth it.”

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Posted 1 year ago

“Love the people at Papier. Customer Service is the very best. Wonderful company!”

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Posted 1 year ago

“Perfect gift for the refined intellectual who still corresponds in writing. The designs are clean and the box/cards are very elegant.”

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Posted 1 year ago

“I bought a personalized planner with an art deco stylized front. The design is wonderful but the raised foil on the cover began to fall off after one day of use. I would not recommend.”

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Posted 1 year ago

Oh no - so sorry to hear this, Colin! If you'd like to pop over a photo to support@papier.com, we'd be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Fantastic paper and image quality both with wedding invites and thank yous. Very easy to personalise.”

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Posted 1 year ago

“Beautiful diaries, we will be back and back”

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Posted 1 year ago

“Journals are very nuce,high quality binding”

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Posted 1 year ago

Thanks for your feedback, Michelle! If there are any issues with your order, please do reach out to us at support@papier.com with any photos showing the issues and we'll be happy to resolve this for you. Papier CS Team

Posted 1 year ago

“So glad a papier ad came across my IG because now I'm obsessed. I love the quality and style of the notebook/planners. I love that you have the option to customize. And the accessories are cute and tie in well with the look and feel of the journals. Look forward to buying more!”

Helpful Report

Posted 1 year ago

“Very pleased. Can’t always tell the quality on line but as good as I hoped. Would prefer if there was a Royal Mail delivery but in this instance the courier service worked well. All good”

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Posted 1 year ago

“I was thrilled with both the quality of the product I received (a customized cookbook) and the customer service. The customer service representatives were prompt and efficient. I had accidentally entered the wrong delivery address, and upon realizing that, they immediately shipped a new one to me at no additional charge.”

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Posted 1 year ago

“Bought two notebooks as Christmas presents (one, specifically requested). Not seen Papier before this. Delivery seemed delayed, but accept gifts were personalised & it was Christmas. Nice enough, but expensive for what they were”

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Posted 1 year ago

So sorry to hear this, Alex! We've processed a postage refund to compensate the delay. Please do reach out to us at support@papier.com with photos if there are any issues with your order and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“The quality is very good and perfect the only thing it came abit crokced from the edges of the journals, but very pretty and nice”

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Posted 1 year ago

“Received the most beautifully crafted diary. Simply stunning. Amazing customer service and care given. Happy 2025.”

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Posted 1 year ago

“Amazing, beautiful products and super fast shipping!”

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Posted 1 year ago

Papier is rated 4.6 based on 17,455 reviews