Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the 2025 hardback diary with the leopard print and my name embossed. I really love it, I've had a digital diary for years and have always missed my Filofax. Lovely to be writing again! Great condition and layout. I've also bought the hardback Recipe book for my girlfriend which looks great, I'm sure she'll love it.”

Papier 5 star review on 4th January 2025

Helpful Report

Posted 1 year ago

“Inside paper too thin. I love the cover options and it’s beautiful but for the functionality of it, I’m using a regular pen and it shows through on the other side. Ordered a new planner from a different vendor”

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Posted 1 year ago

So sorry to hear about the disappointment here! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Use it a lot but wonder if you quality check cards? I sent a photograph card to Australia and apparently one of the heads was chopped off which I wouldn’t of purposely done.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Katharine! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Beautiful personalised products that the recipients were delighted with.”

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Posted 1 year ago

“Product was okay, expensive for the quality. Had a few issues with the delivery and customer service was very unhelpful.”

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Posted 1 year ago

Sorry to hear this! I can see your order was marked as delivered on 30th December, ahead of your estimated arrival date, but please do reach out to us at support@papier.com if you have any further issues. Papier CS Team

Posted 1 year ago

“Great quality and quick shipping. Bought as a gift and they loved it! Thinking about getting one for myself. :)”

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Posted 1 year ago

“Excellent quality . My partner loved it for Christmas”

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Posted 1 year ago

“Beautiful product and superb customer service. I ordered late, so delivery before Christmas was unlikely, but the customer service team were excellent via WhatsApp and email to change my delivery address and keep me up to date.”

Helpful Report

Posted 1 year ago

“Never received my order”

Helpful Report

Posted 1 year ago

So sorry to hear this, Kate! We've reached out via email to arrange a solution for you. Papier CS Team

Posted 1 year ago

“First time buyer… really really disappointed!!!! Paid extra for express delivery and ended up waiting more!!!!”

Helpful Report

Posted 1 year ago

So sorry to hear this, Laura! We've processed a refund on the shipping fee paid to compensate this delay. Papier CS Team

Posted 1 year ago

“Although the products and idea seem nice generally unfortunately every step of my order from the company so far has been frought with difficulty and disappointment. As I'm not an IT expert I could have done with a bit more assistance with the ordering process as I wanted the product to be perfect for my daughter's wedding. Unfortunately as I was doing this during unsocial hours the only way I could get advice was by awaiting response to my email. I was not actually able to speak to a person, not even the next day and I felt under pressure to get the order done due to multiple reassurances that the product would arrive on a particular date in time for Christmas. It did not in fact arrive on that promised date and the delivery process was chaotic, misleading and confusing and inconvenienced me greatly however the response I got when attempting to unravel the process was dismissive at best. When the product arrived my daughter noticed that the pages were wavy rather than lying flat in the book and although the customer service advisor was initially helpful I have now sent two further emails with zero response. Frustratingly I have only received generic emails such as this. I am left feeling that the company just want my money and once they have it any notion of care or customer service goes out the window.”

Helpful Report

Posted 1 year ago

Thanks so much for your feedback, Julia. We're so sorry to hear about the issues you've faced with your order - this is of course not the experience we want for our customers and we will certainly pass your feedback on. It looks like the photos of the issue were not attached to your email to us, would you be able to send these over to support@papier.com so we can look into this further for you? Papier CS Team

Posted 1 year ago

“I got a personalized recipe book for my granddaughter for Christmas. She loved it! Very timely arrival. I would order again. Thank you”

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Posted 1 year ago

“I love my new planner!”

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Posted 1 year ago

“I always order a personalised calendar as a family Christmas present. It’s always an easy process to follow and delivery is always speedy. For the first time, there was a minor error with calendar dates which was dealt with very well by your customer service team (namely Maya). Thank you!”

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Posted 1 year ago

“Love my planner so much. Excellent quality.”

Papier 5 star review on 3rd January 2025

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Posted 1 year ago

“This is my 5th year getting a planner from Papier. I love the planner layout and the designs for covers was so pretty this year. Shipping was also really fast!”

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Posted 1 year ago

“I order a photo calendar every year from Papier. It’s one of the highlights of my family Christmas to go through it. The ease of creating it, the quick delivery and the quality of what I receive each year make the calendars the perfect Christmas present.”

Helpful Report

Posted 1 year ago

“Awful experience really. I ordered a personalised diary with my name engraved on it and a pen. There was an attempt at delivery on Xmas eve morning whilst I was at work and the package was sent back. I contacted Papier to ask for a re-delivery and was told that this item that was personalised with my name was no longer available. Unsure where it would have gone really. Have been told I would get a full refund but this is awaiting”

Helpful Report

Posted 1 year ago

Sorry to hear this, Nyimasata! I can see Angela has assisted with a full refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“I am such a fan but I cannot believe the deterioration in quality from last year to this year on the diary. The paper is much thinner and the cover is also thinner and flimsier. I am so disappointed and I will not be buying again. These diaries are expensive but worth it if the paper is beautiful but if it’s just a flimsy bit of normal white paper then it is not good enough!”

Helpful Report

Posted 1 year ago

Thanks for your feedback - we're so sorry to hear this! Please feel free to get back to Angela's email with photos showing the issue and we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“This isn't the first time I've ordered from Papier, and I've always been happy with the product. I bought this as a christmas gift - it's such a nice way of elevating a day to day item. They really liked it and I was overall very happy. Unfortunately, I paid for express shipping and was told in a couple of emails that my purchase would arrive on a certain date, which wasn't the case. My purchase hadn't even been dispatched by the date it was said to arrive, which was annoying because I'd paid to have it arrive to my flat before I went home for christmas. However, the customer service was fantastic and they managed to change the delivery address. I can't fault the customer service.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews