Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product has come far since my last purchase.”

Helpful Report

Posted 1 year ago

“Poor customer service, I was lied to and had documentation. They kept giving me the run around until the product (gift) was delivered 2 weeks late. Kept telling me they would refund it because it didn't arrive on time, but they did not and asked if I wanted a refund in every message. In every message I detailed the late delivery and affirmed I wanted a refund. I never received one. When the product finally arrived, I was told I could only have a refund if I returned the item. Then, to top it off, items were missing from the order and it was extremely overpriced for the poor quality of the items received. I will never recommend or order from them again!”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery delay here, this is of course not the experience we want any of our customers to have. I can confirm a shipping refund has already been processed but we can absolutely assist with a free return for a full refund via our returns portal as we do appreciate the item is no longer useable. Do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I am so impressed with the prompt and friendly customer service provided over the busy Christmas period. The personalised diary I received was really beautiful (my favourite diary yet), but there was a slight issue with the pages - it had possibly been damp before delivery. I contacted customer services via WhatsApp on Christmas Eve and within minutes they had arranged for a replacement to be sent to me as a priority. I’m really looking forward to receiving the new diary because the quality both inside and out was brilliant, and having it personalised with photos of my daughter makes it really special.”

Helpful Report

Posted 1 year ago

Thanks for your lovely feedback, Rachael - I'll certainly pass this on to Steph! Papier CS Team

Posted 1 year ago

“Was very excited for my new planner, paid for the expedited shipping. It arrived earlier than estimated which was awesome! Unfortunately I despise this planner and won’t be using. The set up was not what I expected and the pages are see through. I should have got an unpersonalized planner to start, so returning was an option but I was expecting to love it based on reviews. A very expensive mistake.”

Helpful Report

Posted 1 year ago

Sorry to hear that you're disappointed, Ashley! If you'd like to reach out to us at support@papier.com with details of the issue and any relevant photos, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Never received order”

Helpful Report

Posted 1 year ago

So sorry to hear this! I can see Melissa has now assisted with a replacement but please do reach back out to us if you need anything else. Papier CS Team

Posted 1 year ago

“I have yet to receive my order from November 20th. It was supposed to be a going away Christmas gift for my daughter!”

Helpful Report

Posted 1 year ago

So sorry to hear this, Lisa! I can see Natalie has assisted with a replacement but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Wow! Having never used Papier before, they have been amazing!! Their customer services team are phenomenal, so so helpful and friendly. I would really recommend papier, and I will 100% be using them again.”

Helpful Report

Posted 1 year ago

Thanks so much for the kind feedback, Annabel - I'll certainly pass this on! Papier CS Team

Posted 1 year ago

“always great products, amazing choice of design wish they did something in paperback too though”

Helpful Report

Posted 1 year ago

“Absolutely gorgeous notebooks, like a work of art. Makes mundane things like studying or working feel a little bit more special”

Helpful Report

Posted 1 year ago

“2nd year in a row ordering my journal and notebook for the new year from Papier. I am really happy with the quality and the many designs you can choose from. Additionally, I like that you can personalise most of the Papier items.”

Helpful Report

Posted 1 year ago

“Really disappointed in the quality of print on most of the personalized items I got. The spiral notebooks are far worse than the hard back or whatever you’d refer to them as. The spiral notebook front is a plastic material and it’s very low audit. I can see all the printing errors where the coloring is split. Really dissatisfied about it and they’re supposed to be gifts. I spent $180 on something that I thought would be high quality but the photos they put on the website do not accurately depict what you’ll be getting in person.”

Helpful Report

Posted 1 year ago

Thank you for the feedback, Mol - so sorry to hear this! If you'd like to reach out to us with photos of the issues to support@papier.com, we'll be happy to assist with a solution. Papier CS Team

Posted 1 year ago

“I loveee the design and that your able to customize the book you picked out. It came very quick and I didn’t have a problem with any way that it arrived. I love papier and I will definitely use you guys again!”

Helpful Report

Posted 1 year ago

“The notebook was lovely but the print on the card was a little faulty. The colours didn’t look right.”

Helpful Report

Posted 1 year ago

So sorry to hear this! If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to help. Papier CS Team

Posted 1 year ago

“I placed this order in November and it 3 days before Christmas and my order has not yet arrived. The shipping needs to improve. Would not recommend this company to anyone in the US.”

Helpful Report

Posted 1 year ago

So sorry for the delay here, Kelly! I can see this has now been marked as delivered but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“it was beautiful, a great gift, the photo look beautiful great design and not long the waiting thank you so much”

Helpful Report

Posted 1 year ago

“No one has contacted me regarding my issue. I still have not received my order and it’s for Christmas. Please address my concern. https://www.papier.com/us/account/orders?utm_campaign=EM_TRA_DIS_US_DispatchConfirmation&utm_content=Order&utm_medium=Email_Transactional_Order_Notification&utm_source=AWS”

Helpful Report

Posted 1 year ago

So sorry for the delivery delay here, Christine! I can see this has now been marked as delivered but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I’ve had a mostly positive experience with Papier. Their designs are stunning, and it’s clear that a lot of thought and care goes into their products. The delivery time was faster than expected, and the packaging is impeccable, making the unboxing experience delightful. The customer service team is incredibly responsive and helpful, promptly addressing any concerns or issues. However, there are areas for improvement, such as the consistency in print quality and the durability of some products. I also find the thinness of the pages and the silk finish not ideal for certain uses, as it can impact visibility and usability. Overall, Papier offers beautiful, high-quality products, and their excellent customer service makes them a brand I’d consider again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Nathalia! I can see Simrah has assisted with a partial refund for the disappointment but please do reach back out to us if you need anything else. Papier CS Team

Posted 1 year ago

“A month after I ordered my item, they reordered it, which means that my order will be arriving in two months. It was supposed to be a gift. Way late... and no explanation or compensation... my last time ordering from papier! I do not recommend it to anyone!”

Helpful Report

Posted 1 year ago

So sorry to hear this, Ece! I can see Olivia has now assisted with a full refund but please do reach out to us if you need anything else at all. Papier CS Team

Posted 1 year ago

“Papier is easy to use, easy to customise your card and have prompt delivery.”

Helpful Report

Posted 1 year ago

“love u guyssss”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews