Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am such a fan but I cannot believe the deterioration in quality from last year to this year on the diary. The paper is much thinner and the cover is also thinner and flimsier. I am so disappointed and I will not be buying again. These diaries are expensive but worth it if the paper is beautiful but if it’s just a flimsy bit of normal white paper then it is not good enough!”

Helpful Report

Posted 1 year ago

Thanks for your feedback - we're so sorry to hear this! Please feel free to get back to Angela's email with photos showing the issue and we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“This isn't the first time I've ordered from Papier, and I've always been happy with the product. I bought this as a christmas gift - it's such a nice way of elevating a day to day item. They really liked it and I was overall very happy. Unfortunately, I paid for express shipping and was told in a couple of emails that my purchase would arrive on a certain date, which wasn't the case. My purchase hadn't even been dispatched by the date it was said to arrive, which was annoying because I'd paid to have it arrive to my flat before I went home for christmas. However, the customer service was fantastic and they managed to change the delivery address. I can't fault the customer service.”

Helpful Report

Posted 1 year ago

“Gorgeous book with lots of detail and exactly what I was looking for.”

Helpful Report

Posted 1 year ago

“I was SO HAPPY with my purchase! There were so many beautiful options and I couldn’t be more pleased with what I received in the mail! I also was very appreciative of the sales because it made the purchase feel so easy :)”

Helpful Report

Posted 1 year ago

“Rubbish quality, stained book, think paper and SLOW postage”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointing experience here, Grace! I can see Angela has assisted with a partial refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Never received my order, customer service very bad and haven’t been replied to yet.”

Helpful Report

Posted 1 year ago

So sorry to hear that! I can see Ellie has now assisted with a replacement but please do reach out to us if you have any futher queries. Papier CS Team

Posted 1 year ago

“Quality product and great service.”

Helpful Report

Posted 1 year ago

“Lovely gift for sister and cute that you can personalise.”

Helpful Report

Posted 1 year ago

“My planner came on in the time scale. Good quality i.e feel, colour, and the print (personal pictures printed on the cover). My dad was happy with his gift. Packaging was protective. I would definitely recommend buying from Papier and I would to in the further. What you see in their advertisements is exactly what you get.”

Helpful Report

Posted 1 year ago

“Shipping is fast. The planner looks pretty. Unfortunately the paper is not thick enough compared with other brands. That is the only let down.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Suji! We're sorry to hear about the disappointment with the paper thickness. If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Beautiful address book.. perfect Christmas gift for her”

Helpful Report

Posted 1 year ago

“Still haven’t received item even though express was paid after 16 days.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Shruthi! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“A beautiful book, the only thing that let it down was your delivery, this was a Christmas gift that got left behind because it didn’t arrive on the specified date. If you have offered a Friday delivery don’t post it on Thursday on a 48 hour delivery service. Service is important too not just the product.”

Helpful Report

Posted 1 year ago

“a great gift for anyone”

Helpful Report

Posted 1 year ago

“I had such a great experience with Papier - I worked with them on my wedding invitations and wedding albums. Even three years later, when I tried to order another album,m they were able to help me recreate it in no time! The customer service is excellent! I will come back to them again and again for milestone events!”

Helpful Report

Posted 1 year ago

“I absolutely love my planner. I saw a few people posting on tiktok about how amazing the customer service was with this company and that it was caused me to use this company. I got mine customized and it looks beautiful. I love that it have so many different ways of the months broken down. My only complaint isn't really a complaint as much as it is OCD because the image on the front it slightly missed printed. It's to far over to the spine of the book. But honestly I love this planner and I can't wait for the new year to get started.”

Papier 5 star review on 2nd January 2025

Helpful Report

Posted 1 year ago

“I love my diary so much! This is my fourth Papier weekly planner, and it’s always been great.”

Helpful Report

Posted 1 year ago

“I don’t see the hype for this planner and stickers. With 15% off the planner and stickers still cost $50. So i was expecting a premium product. The spiral planner is not sturdy at all. The font on the paper is so faint you can barely read it. When you move the planner around sometime the back cover doesn’t stay on the pages so it’s not protected. The stickers are cute but TINY. This is what i get for taking recommendations from tiktok”

Helpful Report

Posted 1 year ago

Thanks for your feedback - we're so sorry to hear about the disappointment with your order! If you'd like to pop over any photos showing the issues to support@papier.com, we'd be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I used to love Papier! It is my third year in a row having their planners, and this year I am disappointed. They continue to make changes to the paper used in the planner and the quality continues to decrease. I am writing with the same exact pens as I wrote in my 2023 and 2024 planners with, and I had no issues with that. I love consistency and I already purchased the planner for the year so I will continue to use it, but it makes me reluctant to continue to be a repeat customer. Hopefully they make improvements on the paper in the next year.”

Helpful Report

Posted 1 year ago

Thank you for the feedback - so sorry to hear this! If you'd like to pop over any photos of the issue to support@papier.com, we'd be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Always a good service and lovely products”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,470 reviews