Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service, my initial order got lost in the post and Papier immediately arranged a replacement which arrived swiftly. The items are really nice and high quality. Really happy.”

Helpful Report

Posted 1 year ago

“Absolutely beautiful gift purchased - I am sure the recipient will love it!”

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Posted 1 year ago

“Have bought our granddaughter your personal planner the past three years, she loves them.”

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Posted 1 year ago

“My suggestion is that your shipping package be waterproof. My package is a gift to my granddaughter. Unfortunately, we weren't home when it was delivered, and it rained. The paper packaging was soaked, and the rain entered the gift.”

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Posted 1 year ago

So sorry to see this, Kelly! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Beautiful journals a little expensive but very nice”

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Posted 1 year ago

“Papier is an outstanding company. My order was lost by UPS and they promptly answered my email and produced a new custom item for me. I strongly recommend them.”

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Posted 1 year ago

“I have given five friends notecard sets as presents and they were all delighted with them”

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Posted 1 year ago

“I absolutely love Papier I’ve been wanting to order since last Christmas but didn’t have the right funds now I do I finally ordered a photo book on the 10th and due delivery dispatch date was dec 12th with an estimated delivery date of dec 18th I was notified of delivery to be here on the 16th and haven’t received any new package tracking updates since the 12th. Very eager to gift this for Christmas and really excited to see papiers work! Hopefully it gets here before Christmas”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Laila! It looks like this is due for arrival today as per your dispatch email but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Service was fantastic. However I thought the notebook was overpriced for what it was. Was actually disappointed when I opened an A4 package and saw it was only A5.”

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Posted 1 year ago

Thanks for your review, Zoe! So sorry to hear about the disappointment with the product size. I'll certainly pass your feedback on to our product team. Papier CS Team

Posted 1 year ago

“Print quality was fantastic and exactly what we wanted! Speedy delivery and looked amazing at our wedding.”

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Posted 1 year ago

“Gorgeous packaging. Super fast delivery and loved the products I bought. Highly recommend!”

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Posted 1 year ago

“I have usually had good experiences with Papier but have had problems with 2 expensive card orders...usually upon dispatch. The original order did not reach me at all and appeared to have a tracking issue and the subsequent replacement order has taken ages to arrive. Papier would benefit from reviewing its courier arrangements”

Helpful Report

Posted 1 year ago

So sorry to hear about the delays to your order, Niki! We've processed a shipping cost refund as compensation, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Good products, overall. There are some choices around formatting and categories that need some testing/insight, it seems. But, in general, a wide selection and a good level of product.”

Helpful Report

Posted 1 year ago

“I ordered a diary as a Christmas gift on the 6th December, with an estimated delivery date of 16th. Still not been dispatched… I emailed and they’re refunding me postage but I still don’t have a delivery date and have to buy another gift because who knows when it’ll arrive!! Disappointed & out of pocket, my friend however will be over the moon with two gifts 🎁”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order and the trouble this has caused you! Please do let us know if you'd prefer to cancel your order for a full refund at this stage and we'll be happy to assist. Papier CS Team

Posted 1 year ago

“Lovely product, presented well. Swift delivery & will use again.”

Helpful Report

Posted 1 year ago

“Ordered a personalized book as a present. Unfortunately there is a small bit of damage on the binder. I am currently deeming this minor but as a gift it is a bit disappointing. I have no doubt the damage is from the post man wedging it in the letter box, but the item is not well protected. Bubble wrap would have protected it better. Thanks”

Helpful Report

Posted 1 year ago

“My order was due to be sent on the 11th December and due to arrive on 19th December. It’s now not due until the 23rd. We will now be away and won’t receive it in time. It’s for Christmas presents. I’m extremely disappointed!! I can’t even begin to explain how upset and angry I am!”

Helpful Report

Posted 1 year ago

So sorry to hear about the delay to your order and the inconvenience this has caused! I can see Melissa has assisted with a shipping cost refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Every year my daughter in law requests a calendar and/or journal. I personalize it and the quality is fabulous. I would recommend them. Excellent quality.”

Helpful Report

Posted 1 year ago

“I ordered a photo book and Papier did not disappoint! The quality was lovely, my photos looked great quality in the book considering they were captured on my phone. The only issue I had was the upload system was hard to use on my phone. Love my book 🥰”

Helpful Report

Posted 1 year ago

“I ordered the one where you up load photos … Photos are blurred and not crisp delivery was late .. Disappointed in this product”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please do reach out to us at support@papier.com with photos of the issue and we'll be happy to help. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,441 reviews