Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,302 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,302 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our calendar was delayed through no fault of the company and Danielle offered exceptional customer service and arranged a replacement. The box is absolutely gorgeous. Exceeds all expectations. We will likely reuse the beautiful packaging for future gifts. Very impressed.”

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Posted 1 year ago

“Excellent product but i’d love to know why my two donations to Easyfundraising were declined. I use online companies who donate and therefore won’t use again.”

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Posted 1 year ago

“Having ordered from Papier before, I was really disappointed with the cards I received for this order. The print quality was poor and the finish around the edges of the cards was not acceptable. I did complain and was offered 30% off the main card I ordered. Not good enough.”

Helpful Report

Posted 1 year ago

Oh no, we're so sorry to hear that! Please do feel free to respond to my colleague Natalie's email offering the partial refund or replacement, and we'll be happy to help resolve this for you. Papier CS Team

Posted 1 year ago

“Absolutely beautiful product, however I accidentally ordered the wrong style weekly/daily) agenda. Ultimately my fault but I wish they would differentiate more clearly which item is selected.”

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Posted 1 year ago

“I purchase hardback planners from Papier every year - and every year they deliver gorgeous, long-lasting perfection!”

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Posted 1 year ago

“I’ve been loyal to Papier for my bullet journals for six years now. The variety of designs, the customization factor, the beautiful collabs all the way to the quality of paper, the classic interior design, the thoughtfulness of the ribbon - nobody does it like Papier. After the upgrade to the daily planners (making them a calendar year long), Papier’s my one-stop shop now. The stickers are versatile, and the fountain pens are a treat as well!!”

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Posted 1 year ago

“I love the quality of the products! The service is excellent!”

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Posted 1 year ago

“Excellent quality.”

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Posted 1 year ago

“I used the free sample offer for the save the date Polaroid look. It turned out perfect. I think when I'm ready, I'll use this company😁”

Papier 5 star review on 6th December 2024

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Posted 1 year ago

“I love Papier! I've ordered journals, greeting cards and personalised menus and always been impressed by the quality and speed of delivery.”

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Posted 1 year ago

“Nice quality diaries and the personalisation is a nice touch”

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Posted 1 year ago

“I’ve been using papier for a couple of years and have a range of their products (year diary/planner, academic planner, recipe book, productivity journal, weekly planner ect. I LOVE every single piece and use them every day. Such an essential in my household and keeps me more organised than ever”

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Posted 1 year ago

“Didn’t end up getting my order, I cancelled and got my money back as it was taking too long. Kept getting told about the delays didn’t even bother to offer a slight discount I had to ask for my postage back. No clear understand of how long it would actually take.”

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Posted 1 year ago

So sorry to hear about the disappointing experience here, Jessica! I can see Maya has fully refunded your order but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I am a returnig customer.. which says it all really. Great products and service.”

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Posted 1 year ago

“Beautiful and well-made recipe book, the picture used for the front is as good as the real thing - super happy. Mum will love it for Christmas”

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Posted 1 year ago

“My first time ordering and I was very impressed with the quality and design of the 2025 planner I got. Definitely will be purchasing again and recommending to everyone I know”

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Posted 1 year ago

“Great product. Purchased the Classic Rollerball pen as a Xmas pressie. Really nice - thx”

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Posted 1 year ago

“Lovely products beautiful notebooks”

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Posted 1 year ago

“Every year I buy a diary for my best friend and she loves them. The quality is amazing”

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Posted 1 year ago

“I love Papier notebooks, I have about twenty of them for various projects, hobbies and work, I also love giving them as gifts. Simply, there is a wide range of designs to choose from, they can be personalised, they are excellent quality and they look beautiful sitting on my desk or bookshelf. Easy to personalise, easy to order and always arrive beautifully packaged.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,302 reviews