Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please please don't use this company when things go wrong you've no chance of sorting things out . Bad bad company”

Helpful Report

Posted 4 years ago

“Worst company ever!!! Stay away They don't give a f**k about your parcel or your claim..every photo or explanation you give they say it's too late or it's not good...go straight to courier company and don't deliver through them. The parcel never arrived at destination and I needed to return money to my costumer.I lost money,time and patience. 0 STARS!!!!”

Helpful Report

Posted 4 years ago

“Purchased postage from parcel2go went to use UPS as a courier . Paid over £22 for delivery next day. After 4 days parcel2go and UPS have no idea where the parcel is , when you email parcel2go they just say we will email UPS . Then UPS say we will call , after 4 days leaving my number 5 times still no call back. They even said they tried to call until I proved they did not and then they can wait to drop the call. Parcel2go let the buyer beware if you have a urgent order don’t use them.”

Helpful Report

Posted 4 years ago

“You lost the parcel nearly 3 weeks ago, I’ve started a claim 10 days ago and you still haven’t sorted it. If I could give a minus review I would, this has to be the worst customer service in the world.”

Helpful Report

Posted 4 years ago

“This is a brief summary of communications that I have had with Parcel2Go and a response from them. After reading hundreds of complaints on several websites, there are literally thousands of parcels that have never been delivered!!!! Is there no Regulatory Board that is concerned that this company is trading??? Where are all these parcels? Yes, things can go missing, but this is beyond a joke. The contents of my parcel were not really high value - around £150, but they held sentimental value. I doubt very much that I will ever see this parcel again, but the biggest concern I honestly have is where are all theses goods??!!! The delivery driver apparently reported that the customer "refused" the goods. This is an out and out lie. So what do they do with these returned parcels. Is this just a blantant scam?? I have contacted Trading Standards. I am at a loss what else to do. These are challenging enough times, and with families being separated for long periods of time, any small reminder from home means so so much. Good afternoon Mr Greenbury, I am contacting you in complete desperation. I booked collection for a parcel to be sent to my daughter on 19 November 2020. The parcel was dropped off at 7.51 pm at local ParcelShop. I was able to track the parcel and realised that the address provided to yourselves would not be the best one to use, as my daughter works all day and I was never sure when she would be home. I repeatedly contacted your online chat and was told that they had contacted the local agent and the address would be updated. Despite me contacting your online chat almost every day for an update, I was told again that they had contacted the local agent in Spain and that the address had been updated. According to tracking, they attempted delivery to the original address several times, leaving no contact card to say delivery had been attempted. On the 1 December, it states that the customer refused the parcel This is not true, no delivery was attempted. I have contacted your online chat several times since then, due to the fact that on 4 December 2020 tracking advises that the parcel was being returned. Each time, agents became rude and quite aggressive telling me to be patient and that I had to wait 6-8 weeks before they would help me. This time has now passed, and despite trying to contact you via Facebook chat, where I was advised someone would get back to me within 24 hours, I still don’t know where my parcel is. No one appears to know where my parcel is. One of your agents did suggest that it “was probably on a container somewhere”. I have read several websites where there are many of your customers reporting the same issues as I have had. I understand that you are only the agent, but the contract I entered was with you, and you should be working on my behalf. This situation is wholly unacceptable, and I paid for a service that has not been provided. I paid for a guaranteed delivery date, and whilst the monetary value was only around £150, the contents held much sentimental value, and were meant for my daughter who is stuck in Spain as a Christmas gift. I am bitterly disappointed and extremely angry that despite being told that “local agent has been contacted”, “address has been changed”, “system has been updated”, “parcel is probably on a container” and “to be patient!!!”, I still don’t know where my parcel is or if it will be returned to me. This is a very difficult time for most people right now, and parcels can be seen as a lifeline for loved ones that aren’t able to be with us at this time. This whole situation has made a really tough time even worse and I would really appreciate a satisfactory response from you. Thank you for your email. I am sorry to hear that the parcel is set to return. Unfortunately, when a change of address is requested, it is that a request only. We are not able to guarantee the change will be made, once the parcel is with the courier. A change of address can take a few working days to process, also. I can see that Hermes were contacted with the details you passed to our agents. Sadly, they advised the return had already been issued. I am afraid that once a return is actioned, there is no way we can stop this. The parcel will return and can take 6-8 weeks. I would like to apologise once again, but we have to wait for the return of the parcel. If there is anything else I can help you with, please do not hesitate in contacting me. Kindest Regards Faye Taylor Dear Sir / Madam, I am writing to you to raise an issue about: Parcel delivery and collection The issue that I have experienced was: I sent this parcel to my daughter in Spain. I realised that I had sent it to her home address, and tried to change to an alternative to ensure delivery. I contacted you chat helpline almost every day after the first attempt at delivery. I was told that they would contact courier, but they made another 2 attempts and delivery. Finally recording that customer refused. This is not true, my daughter could not have refused it, because she was not at home. Your agents repeatedly told me to wait 24-48 hours and that I should be patient!!! ; and the new address would be updated and I would be emailed. There are no updates on my tracking, can yesterday when I yet again contacted an agent, they informed me that my parcel is being returned!! I am extremely angry and disappointed that there has been a complete breakdown in communication, and lack of information. I now have no idea where my parcel is! I wanted this parcel to be sent for my daughter for 1st December and paid for guaranteed delivery. I am now going to have the inconvenience of having to resend, as well as the cost! Spent a considerable amount of time on live chat trying to resolve being told the same thing day after day. One agent actually disconnected my call! I would like this parcel to be delivered to my daughter in Spain! I have no idea where it is, but I would suggest that you up date me as soon as possible and that you arrange for the parcel to be resent free of charge.”

Helpful Report

Posted 4 years ago

“This company is awful - zero customer service unless you count an online chat that sends out scripted answers and is no help...... avoid and go direct to the courier service if you actually need a service”

Helpful Report

Posted 4 years ago

“Parcel posted 1st January went missing claim put in for insurance still no payment they just don’t want to pay for there mistakes do they.”

Helpful Report

Posted 4 years ago

“They break the content of my parcel. Since I did not pay for the insurance, I got only £20 back. I have lost 110£ because they handled very badly the parcel,even though it was packed accurately. I will never ever use this service. Sometimes is better paying more but being sure to deal with professionals.”

Helpful Report

Posted 4 years ago

“within 1 month They lost 6 parcels(stolen parcels). there are no progress in tracking numbers . nearly 1 months. no customers services. never give any parcel not received claims. reject all claims give false reason prohibited items . they are thieve named as parcel2go compagny”

Helpful Report

Posted 4 years ago

“Parcel not picked up, 4 days later still can not re-arrange. I'll never use them again.”

Helpful Report

Posted 4 years ago

“It is possible to lost one parcel 15 kilos? I really big parcel (bicycle). 2 months now from uk to Greece. With p2go everything it's possible. Don't used this company to save your money and your time. I lost 2000£ with this company...what can I say!!!”

Helpful Report

Posted 4 years ago

“Absolutely disgusting company. They lost my sons scooter which I was returning to the retailer. They gave me the runaround for 3 months in relation to a claim, asking for the same info. over and over. It appears that they don't even bother to read customer communications. Eventually I became fed up with repeating myself and going around in circles and gave up on it. I had even paid additional costs for insurance. This was my second time using them and all is fine until they lose something, then an absolute nightmare!!!”

Helpful Report

Posted 4 years ago

“Parcel sent on Dec 10th on '3-5 days service' finally delivered on Jan 27th, by which time I had already started a loss claim with them, and wasted genuine hours on their website on "live chat", always with long delays. The loss claim procedure is useless: they refused to accept a loss claim in late January even though their own parcel tracking said their depot had had it since 12th December. As it happened the parcel did finally arrive at the destination about 7 weeks after despatch. Would be zero stars if there was that option.”

Helpful Report

Posted 4 years ago

“DO NOT USE Parcel2Go. They lost my parcel and i opened a claim then.It is now 2 months later and still have no answer or compensation. I am waiting 2 months and they did not contact me at all to update me and they did nothing to try and find my parcel. I tried to contact them but their is no email or phone number only chat which is hidden in their website.I was passed to 5 different people and started the process again with each person. I was on chat for 2 hours and achieved nothing not even a refund of the postage cost..they finally closed the conversation on me. I have not only lost my parcel my business has lost custom and it has cost me hours of my time and a great deal of stress. Choose another courier, Parcel2Go are crooks!”

Helpful Report

Posted 4 years ago

“There's vey little to add to the terrible reviews this company receives, but boy do I wish I had read them before dealing with P2G. Quite simply the most dishonest company I have ever come across and the worst customer service you could ever imagine. My experience with sending a small parcel to Germany using P2G and DPD is far to long and convoluted to document, but just to say my parcel was never delivered, supposedly returned to me ( still waiting) Lie after Lie from P2G, zero help from DPD!! and now applying to small claims court. Please! Please!! don't waste your time and money with P2G, spend a bit extra with a reputable courier company and don't use a third party broker like P2G Should have listened to my dear old Gran when she told me "Cheap costs dear"”

Helpful Report

Posted 4 years ago

“I arranged a collection on January 1. The delivery company decided (after collecting the parcel and retaining it for 3 weeks so I couldn't even re-send with another company) to suspend all services and cancelled my delivery. When I contacted Parcel2go (several times - not once did they get in touch with me) to try to sort it out, they told me it could be re-sent when returned. After waiting weeks I decided to use another company kand will never use this one again) so I asked for a refund. Initially they delayed as much as possible, then they tried to tell me the parcel was still in transit (not true as I had it), then they changed their minds and said I couldn't have a refund due to the contents in the box - despite the fact that the delivery company was happy to take them. They simply refused a refund for a service I paid for but didn't receive.”

Helpful Report

Posted 4 years ago

“The worst company on the planet, they take your money and when there is a problem all you get is ignorance they shocking, DONT WASTE YOUR TIME OR MONEY WITH P2GO.”

Helpful Report

Posted 4 years ago

“Had to book it twice to get it collected, and it never was. I have now had an email saying they had tried 3 times. It’s lock down I am here 24/7. But had left it outside the door anyway. They have never been near my house. No one to telephone, no one to e mail, and now the cheek of it suggest I take it to the collection shop myself. Never had this trouble with any other parcel I have had collected from my premises. Beware do not use Parcel 2 Go to save £2.”

Helpful Report

Posted 4 years ago

“I wish there was a 0 Star. This company has the worst customer service in the world. They lost my parcel months ago and when I tried to communicate with there was no one to help. they don't have a telephone number, they do not respond to e-mails and their insurance is a complete fraud, they never pay out even though they lose parcels constantly.” I lost £100 with this company. PLEASE DO NOT BECOME ANOTHER victim.”

Helpful Report

Posted 4 years ago

“Wish there was a 0 start button. I've been awaiting my parcel since late December, and I'm being given 0 information as to where it is. The only way to contact them is through an online chat, and all the times that I've tried, I'm met with the same lousy response. Avoid at all costs, you will 100% lose your money.”

Helpful Report

Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews