Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 1st July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel sent to relative in Finland (subcontractor = parcelforce): 1. Tracking shows no delivery attempt made. 2. Instead tracking shows that status went straight to "addressee" advised to collect from local parcelshop". 3. Addressee did not receive note, email or text saying which local parcelshop. 4. Parcelforce will not tell me the address of parcelshop because I am not their customer. I have to ask parcel2go to ask them. They will then tell parcel2go who will then tell me. 5. Parcel2go unable to give address of parcelshop. Say they will ask parcelforce for address of parcelshop but may take 1-2 days to get reply. 6. Three days later and parcel2go still have no clue where the parcel is and can provide no evidence that a delivery was ever attempted or that the addressee was told (by note, email or text) where the parcelshop is. Parcel2go may be fine when things work without a hitch but when there are problems - trying to sort it out third hand through parcel2go is always likely to be trouble. Their contract makes it clear that they are the "delivery company" and that as a customer the delivery agreement is with them - but they are then completely unable to provide the level of service required when things go wrong and actively prevent customers going straight to the real delivery company and finding out what is really going on.”

Helpful Report

Posted 8 years ago

“My parcel never reached it's destination and has been sent back (it was 40km away from it's destination). As it came back there were two items missing and all other items were covered in a powdery substance. Now that I claimed they're not helping and keep rejecting my proofs even though I uploaded the documents they asked for. No phone number given so I could talk to someone about my problem and the customer service isn't very helpful either. They take ages to answer and then just keep apologising for the inconvenience. Never using their service again. totally disappointed.”

Helpful Report

Posted 8 years ago

“Worst service I have ever received. Do not use this company despite how professional and cheap it appears. They are happy to forge fake signatures, ask for copies of passports and credit cards and refuse to deal with people via the phone. They lost 2 packages full of Christmas presents and the matter is still not resolved 4 months on.”

Helpful Report

Posted 8 years ago

“Bad service, totally. A very robust aluminium travel case has been completely destroyed. Stay away from this company.”

Helpful Report

Posted 8 years ago

“FRAUD FRAUD FRAUD!!!”

Helpful Report

Posted 8 years ago

“I sent a parcel to a friend in Poland 5th Feb . The tracker showed it was in transit every day so I chased it with P2G on 12th. They told me they would enquire but nothing from them (P2G). I went on to chase almost daily. Yesterday 9th March, they told me the parcel is being returned. It's FIVE weeks and still no parcel at sender or recipient! Meanwhile we have sent another parcel to the same address using Royal Mail. It was delivered in 7 days.”

Helpful Report

Posted 8 years ago

“LOST MY PARCEL REPEATED FAILED ATTEMPTS TO COLLECT REFUNDED ORIGNAL PAYMENT METHOD SO I CANNOT CLAIM FOR LOST PARCEL”

Helpful Report

Posted 8 years ago

“I was shipped a Christmas present on 12/12/17 WHICH HAS NOT ARRIVED (by Mar 9th). I will give the tracking number P2G46797474 to reveal the unhappy customer to Parcel2Go, but doubt they are interested. Additionally they have not helped in finding the parcel, they have not honored the insurance claim, they have not refunded the shipping cost. If their web site had provided any easy contact information to give them this feedback direct, I would have done. In the absence of any, I will use the web feedback sites and social media to warn as many people as possible of our bad experience. Interestingly the reviews.co.uk site shows the majority of Parcel2Go feedback is a one star score!”

Helpful Report

Posted 8 years ago

“Useless Service Booked a 48 delivery, wasn’t delivered yesterday or today. Used their live chat both days and neither Aiden or Oliver could tell me where exactly my parcel is or when it will be delivered. Today they actually cut my chat off. Please please do not use this company under any circumstances you may as well throw your parcel in the bin”

Helpful Report

Posted 8 years ago

“I am waiting for a parcel that should have been delivered today. The tracker has not been updated since 06.32 a.m today. Not being the person that placed the order on you originally, there seems to be no way of making contact and the reviews are not encouraging about the outcome. Also the tracker is extremely unhelpful, just a list of arrival and departure times, my parcel could be in Mongolia for all I know.”

Helpful Report

Posted 8 years ago

“Absolute disgrace. Did not deliver goods despite having missed thee delivery dates. Had to re-book four times and still did not receive goods. Customer service nonsense - have no intention of resolving the issue. This is the worst company I have EVER dealt with! AVOID”

Helpful Report

Posted 8 years ago

“No Customer complaints links on the web site. over charging on disputed weight no method available to query issues.”

Helpful Report

Posted 8 years ago

“This company is a scam. you have to chase up yourself and they hardly come and collect on the right day. If you don't chase them you will be waiting for days still with no grantee they will collect the parcel. It's been the fifth occasion and yet the still fail to collect the parcel. Awful service”

Helpful Report

Posted 8 years ago

“Shocking. Do not use this dreadful company. As mentioned before, they accept that they have lost your parcel but then in order to get a refund of postal costs I have to prove collection, provide proof of non-delivery and proof of contents value - even though I am claiming for postage only. They say Don’t worry, though — we’ll still issue a refund on the cost of delivery should your claim be successful. Why should it not be successful? YOU LOST THE PACKAGE! Shameless”

Helpful Report

Posted 8 years ago

“Shocking service would never use again ...their next day service is not as advertised....took 5 days. Customer service is just as poor, lack of ownership of issues and no corrective action.”

Helpful Report

Posted 8 years ago

“Appaulling service - warning do not use their next day delivery...took 5 days. Customer service is poor, lack of ownership of issues and no corrective action. Would never use again”

Helpful Report

Posted 8 years ago

“A company that asks what your package is worth, charges you for lose then loses it and asks you to prove value of the item , prove that it has been collected, prove the item has not been delivered , even though their own tracking shows collection and non delivery, in fact try to make it as difficult as possible to claim. no customer services you can talk to , just emails if you have problems, USELESS”

Helpful Report

Posted 8 years ago

“Sent a parcel to France with 3 days delivery for which I paid more. Was collected on the 22 and expected delivery is the 27th which is 6 days am not happy as its missed my granddaughters birthday.impossible to contact anyone as everything closed over the weekend.”

Helpful Report

Posted 8 years ago

“This is the worst thing ever! DO NOT TRUST! I paid for tracking, but when the parcel was lost I could not get any help from their rude customer service OR I could not get any money back EVEN THOUGH it was insured. I will never buy from there again. I lost my parcel and never got any money back from it even though I paid for insurance.”

Helpful Report

Posted 8 years ago

“They lost my parcel and here we are 10 days later still repeating all the numbers and dates just for them to come back with details of the wrong parcel. You cannot contact this useless firm the telephone is ALWAYS engaged and if you select a ring back function it does ring you back but you get the ringing tone until the phone gives up and shuts off the call. The only way to get them is by live chat and that's worse than useless as they don't read what you send back leaving you to endlessly repeat everything. I don't particularly want compensation, just the parcel delivered! Clearly they hope that I will just give up from complete frustration! They did deliver the previous parcel without any problems so I guess they stand at 50 50, but IF you have any sort of problem they don't believe you and will not talk to you etc etc. I always used Royal Mail before with absolutely no problems, but they are expensive - however if you cost in the days I've spent trying to get these cowboys to do anything to help and my blood pressure, perhaps RM not so expensive!! My advice is don't use them or if you do make sure they pick up from you (costs a little more) AND GET A RECEIPT and a photo of van and driver would be good as well and keep copies of everything for at least a month. I don't usually complain but I have never come across a company so anti customers - it not the mistakes, everybody can make them, it's how (a good company) would correct the problem. Cheap company - cheap service and no principles - AVOID”

Helpful Report

Posted 8 years ago

Parcel2Go is rated 1.5 based on 2,252 reviews