Name: Parcel2Go
Rating: 1.45

“Parcel2go not only in breach of contract, but in breach of UK law! I contacted Parcel2go no less than SEVEN times while the parcel was in customs to attempt to facilitate my delivery. I was never contacted by Ecuadorian customs despite my pleading with you to pass on my details and arrange delivery on livechat and facebook messenger, however an email was sent to YOU, Parcel2go, by Ecuadorian customs. I am aware of this email because it was copied to me by one of your colleagues. Despite the Ecuadorian customs attempts to facilitate the delivery, Parcel2go totally ignored the email. That means that not only was I contacting Parcel2go every single day, but Ecuadorian customs contacted you, too. Therefore, the responsibility for this utter shambles lies SOLEY with Parcel2go. Do you understand? I passed my email and ecuadorian telephone number to Parcel2go THREE times, asking to be contacted by customs, and I never was. Presumably my details were never passed on by Parcel2go. Do you understand the sequence of events? Ecuadorian customs emailed YOU, P2G, and you evidently did NOT respond to them. This is absolutely and unequivocally the fault of Parcel2go. I tried for days, using up hours of my time attempting to facilitate delivery of this parcel. I passed over my details THREE times, and Parcel2go did literally NOTHING to facilitate the delivery. You could not even be bothered to reply to the email sent to you by Ecuadorian customs! The 'service' I have received, and the lack of any sort of help or care from P2G has been utterly astonishing. Based on the above information, I assert that you Parcel2go is gravely in breach of the contract between myself and the company. Parcel2go have repeatedly failed to honour contractual obligations, failed to respond to ANY vital correspondence to facilitate the fulfilling of this contract, and Parcel2go's agents have repeatedly lied to me on Facebook messenger regarding the status of this delivery and circumstances surrounding its disposal. Therefore, Parcel2go is not only in breach of contract, but also in breach of UK law. Due to this disgraceful and improper business practice, I will be lodging a complaint with the UK services ombudsman. Please be advised that I will take this matter as far as necessary through the appropriate legal channels to see a return of my money from your unscrupulous company. Parcel2go has operated flagrantly in breach of contract and in breach of UK law and I will not give up on this matter until I am refunded, and I have pursued legal matters to have your company prosecuted under UK law. Should you wish to avoid a lengthy and costly legal matter, then I suggest that you revise your position on this matter immediately. Please be advised I view this disgraceful conduct not just as a matter of money but also a matter of principle, and I will not rest until this matter is resolved and justice is done. I will be lodging a formal complaint with the UK ombudsman for services tonight, as this is the first step in following the correct legal procedure to have this breach of both contract and law addressed by the relevant authorities. Regards, Reece Rheinbach”

Helpful Report

Posted 7 years ago

“Parcel2Go have lost my insured parcel, useless and appalling customer service. They did not abide by their own Terms and Conditions, they have not presented an investigation report of the lost parcel, and they had the audacity of asking me to provide a video of the collection of the parcel l so they did not process £200 insurance claim, when their own Terms of Conditions stated clearly these were not required. How can a company sell a service to deliver a parcel, that was collected, it was never delivered. Was not able to paid the insurance compensation that it was paid by me. And even was not able to explain how a parcel gone missing. I have complained over and over again and no satisfactory response. A Joke. This company is negligent and I am at loss as my parcel gone missing, and I have paid extra for an insurance that Parcel2Go was not able to process. A scam.”

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Posted 7 years ago

“Parcel not collected even after repeated contact with the company. After 4 weeks it was rebooked and collected. After another 4weeks it turned up with a IT company in Cambridge UK it should have been in Australia. That company returned it to me at their expense. The compensation offered by parcels2go (when asked for) was £4.10 but only on account. Or just a refund of the initial amount take it or leave it....they don't care about customer service when things go wrong. I'll never use them again.”

Helpful Report

Posted 7 years ago

“Parcel2Go Claim excellent Customer Service, but this is not true. I sent a package to the USA recently. There was no tracking updates for over two weeks. They said that they would start an investigation with ParcelForce, the courier. I was promised that I would kept updated, but I wasn't. There was then one update on the tracking, but days later it had still not been delivered. That update however in the eyes of Parcel2Go means that it was "still in transit" and I couldn't make a claim. The package has still not been delivered and Parcel2Go don't give two hoots!”

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Posted 7 years ago

“Do NOT use this company, go directly to the couier website, that way if you have a problem it gets sorted. Only contact with P2Go is through Live chat, this makes arguing an insurance claim difficult. P2Go NEVER pay out on any insurance claim. This is an unlawful practice, Trading Standards to investigate. P2G47804921”

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Posted 7 years ago

“Parcel missed delivery twice base on lack of information provided to the carrier. when you make the claim and contact them through Web chat service they cut you off and send you briefly tracking information you can see for yourself online. pointless, they took your money so quick but slow or not all all want to deal with your problem. avoid avoid avoid avoid”

Helpful Report

Posted 7 years ago

“Sent a parcel and had to wait over 3 weeks after the delivery date for it to actually arrive. I spent hours contacting their rubbish helpline which may as well have been robots as they do bugger all.”

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Posted 7 years ago

“It's cheap for a reason. They lose parcels and then they make you wait until the final delivery date and then 2 extra days to do anything. In the end the automated chat service does bugger all and you're stuck without a refund.”

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Posted 7 years ago

“Absolute rubbish. The couriers they work with lose parcels and then they make you wait until the final delivery date + 2days to get their act together. In the end they do absolutely nothing.”

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Posted 7 years ago

“REWARD PAID TO HERMES STAFF MEMBER WHO LOCATES MY MISSING ITEM!?? It seems through reviews and customer contact with Hermes delivery drivers that they are under paid, hence why collections and deliveries are not made on time, and why items are lost. They don’t care and who can blame them if all is true. ? Therefore I offer a reward of £50 to any Parcel2GO employee who locates my item and has it delivered to me. This reward extends to customer service representatives and managers as it seems due to their lack of concern that they also are underpaid!??Ref: P2G47362659 -8120372285029885”

Helpful Report

Posted 7 years ago

“This is a scam, never ever use this company. I paid for globalexpress to USA, parcel took 35 days instead of 5, it arrived damaged yet according to their tracking system, it was lost. Can’t speak to anyone, have to claim through an inane online chat where they got all my details mixed up then surprise, surprise, guess what, my item isn’t covered for compensation. Their ineptitude is staggering, a complete waste of time!! Why allow you to pay insurance for something when they turn round and say it isn’t covered.”

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Posted 7 years ago

“NEVER NEVER USE PARCEL2GO IF YOU WANT YOUR PARCEL DELIVERED. Uhm... seeing the reviews, I should have avoided Parcel2go. In my case, my parcel had not been collected for delivery after 8 days of being handed in at collection point. I paid a premium for a delivery within 2 days, not 11 days for a customer who has been waiting for it. When contacted, Parcel2go response has been vague and unapologetic about the failure in service. Despite repeated questioning, Parcel2go refused to give a specific date for delivery or to intervene with the courier to try and speed up the delivery in compensation for the significant delay. It just referred me to its tracking system, which said nothing about timescales. Later after insisting, I was told it would be delivered in 2 to 3 days, just as if nothing had happened. To add insult to injury, Parcel2go indicated (literally) "we never guarantee 100% the service" " it is up to the agent, how long it has been overdue", which really means "we charge you for a service but we do not care if it is delivered or how long it takes". I have asked for a refund but was told "it does not do refunds..." nor could you find anywhere in its website their complaints procedure. Parcel2go contact is incredibly difficult to find on its website, which after a long search, it turns out to be a messaging service(very slow to respond) AND offers NO phone number (I wonder why). Simply NEVER NEVER USE.”

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Posted 7 years ago

“lost 3 parcel . When try to contact with Parcel2go not received right reply”

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Posted 7 years ago

“First time and without any doubt at all the last time I’ll be using Parcel2Go as a service provider and Hermes as courier service. Astonishingly terrible service from beginning to end. No attempt made to collect on the initial booked date with no communication with me to inform me they will only attempt to collect the parcel once I rebook the collection again for a different day, meant sender had to take out another full day because collection window is from 8am-8pm.Took the initiative to rebook myself, had I not, not sure how long up until they would have contacted me telling me I need to. Eventually collected both the parcels and were now supposed to be delivered by the new ‘NO LATER THAN DATE’ of the 22nd from previous 17th. Tracking information useless, no updates. Failed to meet promised NO LATER THAN date. Eventually delivered only one of my parcels on 24th. Have no idea where my other item is, no update from PARCEL2GO or HERMES. Both just as bad as each other in keeping you updated. To this day no news. Expected much more than Hermes, but know for sure won’t be using them ever again. Stay far away use another service provider/courier service.”

Helpful Report

Posted 7 years ago

“First time and without any doubt at all the last time I’ll be using Parcel2Go as a service provider and Hermes as courier service. Astonishingly terrible service from beginning to end. No attempt made to collect on the initial booked date with no communication with me to inform me they will only attempt to collect the parcel once I rebook the collection again for a different day, meant sender had to take out another full day because collection window is from 8am-8pm.Took the initiative to rebook myself, had I not, not sure how long up until they would have contacted me telling me I need to. Eventually collected both the parcels and were now supposed to be delivered by the new ‘NO LATER THAN DATE’ of the 22nd from previous 17th. Tracking information useless, no updates. Failed to meet promised NO LATER THAN date. Eventually delivered only one of my parcels on 24th. Have no idea where my other item is, no update from PARCEL2GO or HERMES. Both just as bad as each other in keeping you updated. To this day no news. Expected much more than Hermes, but know for sure won’t be using them ever again. Stay far away use another service provider/courier service.”

Helpful Report

Posted 7 years ago

“Booked a collection for next day and 3 working days later still no one had collected my parcel. No contact number to speak to anyone you can only use live chat. All the operators on the live chat say is your collection is booked for 8am-8pm, we cant track our drivers so we don't know when they will collect your item. Get back in touch at 8pm when no one has collected it and all they do is rebook for the next day. Absolutely useless company. AVOID and book Direct with courier.”

Helpful Report

Posted 7 years ago

“My company receives goods from all over the world and most from the UK and we have never had goods delivered to us from this useless company before. A new supplier sent his first consignment to us and we are still waiting delivery days after the date the goods should have arrived. Be warned, any company that uses the word 'Should be delivered' and not 'Will be delivered', avoid them like the plague. Needless to say we have cancelled our order with the supply company, but have told them once they get their act together with a dependable supplier, we will order again.”

Helpful Report

Posted 7 years ago

“The worst currier company to deal with had to reschedule collection three times and the parcel was never collected. Please save yourself peace of mind DO NOT USE THIS COMPANY.”

Helpful Report

Posted 7 years ago

“Surcharging this type have thing has been done to me MANY Times with these guys and I am done with it ! For example I have one product that weighs 4.5 KG Send on UPS Access point , Which I send about 300-500 per year . For the past 9 years , All of a sudden their "system" starts saying it weighs 6.5KG (It does not) Surcharge me £10 For a £6 Shipment when the Max on Access Point is 20KG At the same Price (£6) . What would I can by Under-declaring the weight ? NOTHING ! So why Would I ? And How can they surcharge me £10 on 2KG ? When Up to 20KG is £6? And then they tell me its not them , its the Courier doing it and they cannot change it. But I have to pay THEM, Not the courier . So I will be contacting UPS Customer service to find out what this is all about.Bottom line is , If it smells like a scam and it looks like a scam and it sounds like a scam , then most likely its a scam. Not the first company to find ways to dig into the pockets of unsuspecting customers . Are you guys owned by Donald Trump ? SOunds like he has his sticky fingers in there . I am publishing this on all the Anti P2G Websites that I can , You guys have changed in recent years , I used to be a VIP Customer, Spending £30-40 K a year with them. Now I use parcelhero and postagesupermarket usually .”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews