Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,228 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad service, totally. A very robust aluminium travel case has been completely destroyed. Stay away from this company.”

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Posted 7 years ago

“FRAUD FRAUD FRAUD!!!”

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Posted 7 years ago

“I sent a parcel to a friend in Poland 5th Feb . The tracker showed it was in transit every day so I chased it with P2G on 12th. They told me they would enquire but nothing from them (P2G). I went on to chase almost daily. Yesterday 9th March, they told me the parcel is being returned. It's FIVE weeks and still no parcel at sender or recipient! Meanwhile we have sent another parcel to the same address using Royal Mail. It was delivered in 7 days.”

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Posted 7 years ago

“LOST MY PARCEL REPEATED FAILED ATTEMPTS TO COLLECT REFUNDED ORIGNAL PAYMENT METHOD SO I CANNOT CLAIM FOR LOST PARCEL”

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Posted 7 years ago

“I was shipped a Christmas present on 12/12/17 WHICH HAS NOT ARRIVED (by Mar 9th). I will give the tracking number P2G46797474 to reveal the unhappy customer to Parcel2Go, but doubt they are interested. Additionally they have not helped in finding the parcel, they have not honored the insurance claim, they have not refunded the shipping cost. If their web site had provided any easy contact information to give them this feedback direct, I would have done. In the absence of any, I will use the web feedback sites and social media to warn as many people as possible of our bad experience. Interestingly the reviews.co.uk site shows the majority of Parcel2Go feedback is a one star score!”

Helpful Report

Posted 7 years ago

“Useless Service Booked a 48 delivery, wasn’t delivered yesterday or today. Used their live chat both days and neither Aiden or Oliver could tell me where exactly my parcel is or when it will be delivered. Today they actually cut my chat off. Please please do not use this company under any circumstances you may as well throw your parcel in the bin”

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Posted 7 years ago

“I am waiting for a parcel that should have been delivered today. The tracker has not been updated since 06.32 a.m today. Not being the person that placed the order on you originally, there seems to be no way of making contact and the reviews are not encouraging about the outcome. Also the tracker is extremely unhelpful, just a list of arrival and departure times, my parcel could be in Mongolia for all I know.”

Helpful Report

Posted 7 years ago

“Absolute disgrace. Did not deliver goods despite having missed thee delivery dates. Had to re-book four times and still did not receive goods. Customer service nonsense - have no intention of resolving the issue. This is the worst company I have EVER dealt with! AVOID”

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Posted 7 years ago

“No Customer complaints links on the web site. over charging on disputed weight no method available to query issues.”

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Posted 7 years ago

“This company is a scam. you have to chase up yourself and they hardly come and collect on the right day. If you don't chase them you will be waiting for days still with no grantee they will collect the parcel. It's been the fifth occasion and yet the still fail to collect the parcel. Awful service”

Helpful Report

Posted 7 years ago

“Shocking. Do not use this dreadful company. As mentioned before, they accept that they have lost your parcel but then in order to get a refund of postal costs I have to prove collection, provide proof of non-delivery and proof of contents value - even though I am claiming for postage only. They say Don’t worry, though — we’ll still issue a refund on the cost of delivery should your claim be successful. Why should it not be successful? YOU LOST THE PACKAGE! Shameless”

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Posted 7 years ago

“Shocking service would never use again ...their next day service is not as advertised....took 5 days. Customer service is just as poor, lack of ownership of issues and no corrective action.”

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Posted 7 years ago

“Appaulling service - warning do not use their next day delivery...took 5 days. Customer service is poor, lack of ownership of issues and no corrective action. Would never use again”

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Posted 7 years ago

“A company that asks what your package is worth, charges you for lose then loses it and asks you to prove value of the item , prove that it has been collected, prove the item has not been delivered , even though their own tracking shows collection and non delivery, in fact try to make it as difficult as possible to claim. no customer services you can talk to , just emails if you have problems, USELESS”

Helpful Report

Posted 7 years ago

“Sent a parcel to France with 3 days delivery for which I paid more. Was collected on the 22 and expected delivery is the 27th which is 6 days am not happy as its missed my granddaughters birthday.impossible to contact anyone as everything closed over the weekend.”

Helpful Report

Posted 7 years ago

“This is the worst thing ever! DO NOT TRUST! I paid for tracking, but when the parcel was lost I could not get any help from their rude customer service OR I could not get any money back EVEN THOUGH it was insured. I will never buy from there again. I lost my parcel and never got any money back from it even though I paid for insurance.”

Helpful Report

Posted 7 years ago

“They lost my parcel and here we are 10 days later still repeating all the numbers and dates just for them to come back with details of the wrong parcel. You cannot contact this useless firm the telephone is ALWAYS engaged and if you select a ring back function it does ring you back but you get the ringing tone until the phone gives up and shuts off the call. The only way to get them is by live chat and that's worse than useless as they don't read what you send back leaving you to endlessly repeat everything. I don't particularly want compensation, just the parcel delivered! Clearly they hope that I will just give up from complete frustration! They did deliver the previous parcel without any problems so I guess they stand at 50 50, but IF you have any sort of problem they don't believe you and will not talk to you etc etc. I always used Royal Mail before with absolutely no problems, but they are expensive - however if you cost in the days I've spent trying to get these cowboys to do anything to help and my blood pressure, perhaps RM not so expensive!! My advice is don't use them or if you do make sure they pick up from you (costs a little more) AND GET A RECEIPT and a photo of van and driver would be good as well and keep copies of everything for at least a month. I don't usually complain but I have never come across a company so anti customers - it not the mistakes, everybody can make them, it's how (a good company) would correct the problem. Cheap company - cheap service and no principles - AVOID”

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Posted 7 years ago

“Currently in a battle with Parcel2go - they are trying to get out of paying a claim after mistreating the parcel I sent. The item sent is not on their no compensation list yet they are trying to twist their categorisation to avoid a relatively small claim. Really disappointing and at the moment I'd really recommend avoiding them like the plague. P2G if you ever want to actually provide a decent service review P2G48074501.”

Helpful Report

Posted 7 years ago

“My parcel containing many sentimental items was lost. No attempt was made at all to try and find it. They refunded the cost of sending parcel but the items were irreplaceable. The parcel was never tracked and when I raised this as a concern I was just told this is how it works. By the time they accepted it was lost it was then probably too late to find it. Awful customer service-just a live chat with standard responses.don't use this company”

Helpful Report

Posted 7 years ago

“Theyh dont have any contact details to get support or help... they simply do not want you contacting them in any way shape or form. You have to get their email and number from complaints forums where people let you knwo the number... but really should you have to hunt around like this. This is the first issue but the second comes when they refuse to refund you or compensate you if they lose or damage parcels. You were warned”

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Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,228 reviews