Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,236 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dubious business model. We have sent through parcel2go. It's on a pay, send and pray basis. When things go wrong - and they do!! - then it only possible to contact them through their Chat forum (there is a reason for this) and there you only meet morons instructed to deny any wrongdoing. They will also reagualy try to charge you extra/additional charge even though you have entered the correct dimentions and weight on you parcels. Very Dubious business model which only excist in UK.”

Helpful Report

Posted 7 years ago

“Did not collect, chat option designed to give customers the run around, doesn’t work, use another courier P2G49949756 Apparently my fault.”

Helpful Report

Posted 7 years ago

“I have to use them because I have so… I have to use them because I have so much money tied up in the prepaid account, but as soon as its used up I will never trade with them again! The ABSOLUTE SCAM is they keep cracking on that a parcel is over weight or over size and add admin fees so you end up paying twice as much as they quoted ! We measure and weigh EVERY PARCEL As far as I am concerned I think they are complete LIARS and CHEATS”

Helpful Report

Posted 7 years ago

“sent parcel abroad, parcel was not delivered to recipient. I made a claim,which was rejected. Parcel2go firstly used dpd service,then my parcel was transferred to Worldnet in Birmingham and with this courier crossed channel, and reached destination in Poland. parcel is marked as delivered, but not to recipient. I tried to track it on my own,but Parcel2go doesn`t want to give me even the contact number to Polish depot!!! they were responsible for a parcel and wiped their hands!! NOT RECOMMEND TO ANYONE”

Helpful Report

Posted 7 years ago

“Item was stolen in transit and Parcels2go have refused to take the blame. Leaving me £300 out of pocket even though had paid insurance. Do not use this company”

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Posted 7 years ago

“did not deliver on time. Cannot get hold of anyone because there is no phone number”

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Posted 7 years ago

“Was expecting a parcel, courier p2go, absolutely shocking service , never answered calls . Would serious consider using them for price alone. It’s not worth the hassle .”

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Posted 7 years ago

“It is quite funny how the customer support made me feel bad and thinking it was my mistake that a parcel hasn't picked up. No sign of understanding was shown from their chat support. I was even left for 10 minutes in an active chat, without any support and than just transferred to another chat member, without any explanation. TNT didn't pick a parcel up ( address was checked and correct ) and the customer support from Parcel2go doesn't care at all about this. The explanation was just: The pickup is not guaranteed. Even the pickup was including already two days overdue. Why are you booking an express delivery at all. No help at all. Not using them again Don't bother with Parcel2GO”

Helpful Report

Posted 7 years ago

“Didn't deliver on time. Then tried to claim the guarantee wasn't a guarantee. Luckily after checking the site - I called them out for lying. I thought it was a bargain, but actually - as we have lost a customer - it has been a very expensive experience. Finally, check the exclusion checklist - it in some way disqualifies EVERYTHING we could think might be sent by a courier - which will only be used if there is a dispute!”

Helpful Report

Posted 7 years ago

“Very poor service, arranged to have a parcel collected waited in all day as told will be collected between 8am-8pm, never turned up. Went on their website which told us we could rearrange collection or take to parcel shop, whole reason why had a pick up service was because it was 10cm over max length for parcel shop !!! So took to parcel shop then got through to the so called customer service, to be told because we had taken to parcel shop they would not do anything. Totally poor service, zero help from customer service,”

Helpful Report

Posted 7 years ago

“Never picked up my parcel 2 days in a row ,waisting my time printing labels ,take my advice avoid this company 🤬🤬”

Helpful Report

Posted 7 years ago

“My framed print was not delivered and after several hours of customer service live-chat’, it was eventually found to be have been ‘damaged’ by the Yodel courier, ‘refused delivery by us’!!?! (lie) and finally missing and ‘probably disposed of’ by the courier. Parcel2Go said that this was the courier’s right, if they deemed the parcel hazardous(!) They could not and would not provide proof that this had all happened, and the courier had not just stolen my print. They said that, as the parcel contained glass, even though I had taken out cover, I probably wouldn’t be compensated(!) The company would not reimburse any fees or provide complaint details. Please AVOID AVOID AVOID!!!!!”

Helpful Report

Posted 7 years ago

“I upgraded and paid more for my parcel to be delivered in 3 days + and now are saying could take up to 15 working days!! Five days after pickup it is still sitting in the London depot! Trying to contact Parcel2Go is a nightmare also!!”

Helpful Report

Posted 7 years ago

“Do not trust their NEXT DAY SERVICE offered by Click+. I contacted Click+ as the parcel was even not collected from the local pick up point after dropped off the day before. I was told by Click+ they do not provide NEXT day service and Parcel2go wrongly interpreted their service. W hat a shamble! It caused me nearly £6 for paying just a standard 2-3 day delivery service.”

Helpful Report

Posted 7 years ago

“Very poor my parcel was stolen while in transit and they refused compensation even though we had a letter from Hermes confirming the theft. Customer service just did not want to know . Shocking company avoid at all costs”

Helpful Report

Posted 7 years ago

“They didn’t collect my parcels as stated when I paid for the service, I had to drop them off 3 days later to the depot myself. Plus very poor customer service and communication. Would not use again and definitely wouldn’t recommend.”

Helpful Report

Posted 7 years ago

“Parcel2Go sent the wrong courier to collect the parcel and then made it out to be my fault and then they lost the parcel which was worth £200 and then said because it was my fault and they would not reimburse me for the loss of the parcel. Very very angry. I have been in constant contact with them over the last month or so and they have been stringing me along promising that I would be reimbursed. Now, over a month later they are saying they will not. £200!!! And it was THEIR fault. They are taking absolutely no responsibility for sending the wrong courier to collect the item after that collection was cancelled and they are taking no responsibility for losing my parcel. Outrageous. I am very angry. I am now going to go to every review site and social media site that features Parcel2Go and tell other people what I have experienced, and I will post on all my social media channels and accounts about how bad this company is and advise people never to use them. And I hope through doing this that Parcel2Go will lose out on more than £200 worth of custom. I hope it would've been cheaper for them to just do the right thing and reimburse me.”

Helpful Report

Posted 7 years ago

“Well where do I start I don't normally write reviews but felt I had to. I booked a delivery and paid extra for it to be delivered by a certain date this delivery wasn't cheap either 26 pound to be precise. Well I arranged someone to stay in all day to wait for this delivery to be picked up come 4 pm I spoke to an advisor to see if they were going to collect I was told I had to wait until 8pm well 8pm came and went with still no sign of the driver I entered a chat with a lady called Nadia and all I can say is she was a patronising little soul. I explained my situation and that their driver had not collected my item she went about the route of rebooking which I agreed I asked if the guarantee was till active and she informed me that because I had rebooked the guarantee which I had paid for was null and void even tho it was Thier mistake that the package was not picked up she was adamant that my guarantee was not worth anything then I decided a would have a full refund to which a had a very sarcastic reply I think you better had Robert so if I was any person reading this please avoid this company and book with the delivery company itself a total waste ofy time and the person who had to stay at my home when I worked for 12 hrs”

Helpful Report

Posted 7 years ago

“Item arrived smashed and I’v spent 6 weeks trying to contact and claim with no success. Looks like small claims court”

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Posted 7 years ago

“There is no telephone number or email address on the website. who the hell do you contact ??”

Helpful Report

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,236 reviews