“This site is a scam. It fails to display legally required details and therefore you cannot find anywhere to complain. ROGER SUMNER RIVERS is the owner/director and the company is registered at 160 Kemp House, City Road, London, England, EC1V 2NX. These are the details I am using for a small claims court case for failure to deliver a parcel and failure to refund or pay compensation. I suggest everyone else with a complaint does. it costs £25 online.”
“As with so many others, my package was lost and Parcelcompare has failed to submit a claim to the courier and provide me a refund. Their poor service has resulted in me contacting Trading Standards and I have made a formal complaint.”
“Hello to everyone,
I had super bad experience with this company. The lost my parcel, it was a very big box with christmas presents and from the 10 of December.... finally they confirmed me that they lost it (well someone stolen it). Until now I'm still waiting the compensation and the money that I spent to use this horrible company.”
“Sent package from Newcastle to Switzerland. Package got collected went on a merry trip for a few days and ended up back at the address I sent it from, damaged.
Nothing from the company. No response, no emails, no way of contacting them.
Having to look into legal ways to reclaim my money.
Avoid. There's a reason there is no contact number.”
“Do not use this company.. shambolic. I made a mistake when completing the documents to say that I would pay the customs charge as I did not want to trouble, my wife. the parcel was stuck in customs for 20 days as the customer services agent was not able to give me a contact number to make the payment and just kept offering apologies. After 20 days I emailed FedEx in the country that the shipment was upheld and they replied almost immediately and told me to make payment for customs and the good were released immediately. This company seem to have their customer service in India, they are a total and utter bunch of incompetent fools. Do not use them for anything.. bunch of donkeys.”
“Lost parcel , even purchased money for redirection. Never deliver. Never refunded. Being told will get 15ofc next purchase. Never lost a parcel with baby clothing and newborn presents! Unbelievable!!!!!
Do not use this company !!!”
“I sent my parcel on the 3rd of December 2020 and was stolen or lost or what ever ....this company seriously depressed me .I have been calling and emailing them from the 10th of December but no sign of my parcel no refund no contact back .
So I decide to sue this company and the case gonna go through this week ...
Seriously is sh****t company”
“A warning not to use Parcelcompare /UPS
A warning not to use Parcelcompare / UPS who have attempted to fraudulently claim I have sent an oversized package and attempted an additional bill of £120 (vs £30). Fortunately I have images proving their claims as false and fraudulent - DO NOT USE. They are nonetheless continuing to pursue their claim which is vexatious and without merit. Please refer similar experiences to the UK Police Action Fraud service.”
“Paid over £50 postage fee for parcel with tracking. Parcel lost /stolen within 1 day whilst in possession of carriers, tracking useless. Then instructed to make a claim and supply receipt for contents. This I did and faced many email responses stating my receipt was not valid? This I proved was incorrect and also supplied photographs of parcel, labels and serial numbers. After 1 month was told I would be refunded however 3 months later still no refund. After sending a Written Complaint by Recorded Delivery to the PO Box 658 Brentford TW8 1BS address and stating that I would be pursuing the matter by Civil Court action received a written apology and refund. This Company has communication problems both internal and external. It does not appear to have a properly structured/monitored customer service department as is evidenced by the number of reviews/complaints made online. I can only advise unhappy clients to be persistent and not give in to the time wasting responses/methods used by some personnel. Many reviews state that there is No Contact telephone number, this is correct, however if you keep emailing someone will respond eventually. In the end send a letter to the Company as already mentioned or to the Managing Director or Directors details of which are readily available on the internet including their registered personal addresses. This may give them the incentive to improve their service and prove they are a respectable Company.....good luck.”
“Two of three packages badly damaged, one so much so that suspect is a cover for theft and despite any email exchanges have not resolved.
Please please do yourself a favor and avoid this company”
“AVOID AVOID AVOID. 3 day parcel delivery still no sign after 3 weeks. They have admitted it’s because they forgot to put the postcode on the labels, but continually fob me off with generic copied and pasted customer service emails. Impossible to get an answer out of them about anything. AVOID.”
“I used this company to send parcels back to South Africa via FedEx,it arrived within 4 days after they collected it in Methlick,Scotland late in the evening. It went through customs and within 45mins it was delivered to my sisters address. Honestly I was super impressed yet after a few days I got a email saying I needed to pay an extra £35 due to weight adjustments, I don't know how they weight it but I'm happy I got my 22kg box safely back in South Africa. Thank you FedEx🙂”
“DO NOT USE THIS COMPANY Abysmal customer service. Parcel went to wrong address and even after communication multiple times with a customer service person it still went into cyberspace and eventually after 55 emails and paying another £17 was returned. Cost in total £34 for it to be returned to me. It was also damaged. I have never ever in my 67 years come across a more useless company manned by brain dead customer services personnel.”
“My Advice - DO NOT USE - Go direct to Courier
Be very wary of these guys. They claim to be a solution, finding you the best deal, but in fact they are the opposite. They have no call centre, no way of directly communicating (email only) and fob you off with generic copy and pasted responses often completely irrelevant to the question or complaint you raise. They refuse all claims of refund or compromise due to 'small print' and a disclaimer in their contract where they make you unknowingly waive their responsibility to adhere to the delivery contract you buy through them. My advice - steer 100% clear, go direct to the courier. My parcel was £70 next day delivery, took 9 days but was just 40km away after just 24hrs, thats 0.208KMPH travel speed in the last 8 days, and I had to chase here in the UK and in Slovakia. Im sharing all comms in Twitter, look up ParcelCompare, its all there as evidence of how they deal with customers.”
“Do not use this company, I have had an awful experience. Our items were badly damaged, asked to pay extra costs, which were subsequently waived but had a barrage of emails none of which addressed our concerns. Awful customer service and left with broken items which will never be replaced. The most disappointing and frustrating company I have dealt with.”
“paid for them to deliver via courier. Tried to say we had underestimated size (volumatic) then tried to claim 5 x the original amount extra. Reporting them. DO NOT USE, GO TO COURIER DIRECT.”
