“Working with Parcelforce is a complete nightmare. They consistently trash our orders, fail to deliver and then refuse compensation using any excuse to not even refund the postage. We have regular situations where our deliveries are smashed by parcelforce and we have to send replacements out which are charged for again.
In our latest cases, we have 2 separate parcels to Sweden. The first was undelivered, so I asked them what was happening. They gave me a number in Sweden to call, so I said no, my contract was with them. They promptly sent me a set of questions the answers to which are all in the consignment details. I have no idea when I will get my parcel back.
The second parcel has not left the UK and has already been smashed. I then received an email asking what I wanted to do. The parcel contained expensive wine , packed in airsacs, so of course I want it back. I cannot send out a replacement as I have no idea until I receive it what is broken and what I have available.
Again a stupid inane email, which could have assisted but did not.
A third parcel went to France, was undelivered, and then after a month returned to be with part of the contents broken. This was never mentioned before, but because the contents were liquid, and something was broken there was no way to claim compensation. Maybe the contents got broken so compensation would not be paid.
You cannot speak to anybody, their responses are written by juniors with a script and they are possibly the worst company we have ever dealt with.”
“Paid for a Saturday delivery on an important item that is keeping a job on stop. Tracked where parcel is and told that it had been incorrectly sent to Newcastle. I live in East Sussex ! Parceforce appear uninterested in resolving this asap”
“Recently sent a small parcel with you and parcel was damaged in transit. Put in a claim for the damaged parcel (pfw 2908861). What a nightmare the claims process. They started asking more pictures of the parcel pre-posting and post posting packaging of the parcel. The whole process is carefully design to deny iability. Up to now my claim hasn't been finalised but its now crystal clear to me that they are going to deny liability. Scammers!!! You have lost my custom!!!!”
“Allegedly attempted delivery twice but I've been here all the time and no delivery, no card. Someone is telling porkies! Nopw have to collect from the local depot. Nest time I order on-line if the delivery is going to be by Parcelforce, I'll not proceed with the order. Rubbish company, rubbish service!”
“Pity you have to choose 1 star. Every time I have been waiting for a parcel or have sent using this company I feel it would of been quicker walking with it myself or collecting via Australia.
Avoid if possible.”
“Original Tracking Number JB9916908 On the 2nd September I was advised that this parcel would be belivered by Nick between 13.24 and 14.24. Someone was at our house all day. No Delivery , No Card. I tried to speak to some one and got a robot for re-delivery.Please stop blaming Covid 19 we are all back at work.”
“Sent parcel from UK to Australia. Parcel arrived on time and in good condition. All tracking information was displayed as time progressed. Happy with the service, will use again.”
“My Parcel was Picked up on the 6th August 2020 addressed to Nigeria. I tried to track it for weeks it kept showing “Exported” When I rang Parcel Force, I quickly realised how badly trained they were or should I say not trained in customer service. I kept being referred to different people ie their international section, Parcel Monkey which I used to access Parcel force service. I will never use Parcel force again and would not advise or encourage my friends and relatives to use them. The service is Poor and slow the staff have no customer service experience. Very, very bad services. Parcel that I was told 4 days took 4 weeks. Parcel Force concentrate on mail delivery within UK because you do that well as Royal Mail, you do not have the experience of international Parcel delivery, leave that to DHL.”
“Yet another failure to deliver.
When i saw my parcel was coming with parcelforce, i shuddered, knowing there would be problems.
Sure enough, there were.
Avoid!!!!”
“Got a quote from their website, after entering the weight and size dimensions, quoted that to the recipient and when i went to book it right at the end of the booking it said, i cant use this service and the alternative went from £23 to £68, absolutely terrible site, in the end posted elsewhere for £35, dont use..........”
“Your Delivery system is wonderful Your Tracking system is terrible.
I was sending a parcel to an elderly relative for her birthday. I have been trying to track it to make sure it got there. The system was not updated often enough to be accurate. When it was delivered all I got was that it had been delivered to a neighbour at number 2. Number 2 where? It is an isolated community the driver may know where number 2 is, as a sender I do not. The address does not have a road name. Please think of the tracking aspect and the sender more.”
“Absolutely shocking service. I paid extra money for my parcel to be delivered next day. Still yet to be seen i needed that parcel, absolute scum!!!! The guy who was supposed to deliver hadn't moved from one location on the live maps. Disgusting!!”
“The worst service ever seen. Poor customer service, very poor delivery service. Do not received parcel from this company. Looks like our parcel has been stolen. As Depot can't sort problems with they driver.
Do not recomend to anyone.”
“Sent a parcel out on the 25th Aug,Paid extra for next day delivery £17.95.Phoned the customer the next day No Parcel.Checked the tracking number and instead of being sent to Newcastle it ended up at Milton Keynes depot.Called the depot and a guy from customer services apologised and said he would get it sorted and send it straight away.Called the depot again today and spoke to a lovely lady who confirmed that her colleague hadn't even logged it on to process.Not Happy one bit,she as now sorted it for me today.If it wasn't for her kind help you would of got no stars.”
“Have had parcels delivered to me by parcel force.Not once have they delivered on time they give you an hours delivery time and can be up to two hours late.They are rubbish.”
“Parcel missed while I was out. Taken to a post office in another town. Booked redliver via their website. Delivery never came. Customer service rude and unhelpful and blame me for it. Wasted all day waiting in for it. Their attitude is basically "too bad."”
“Ordered shoes from Office nearly 3 weeks ago for a special occasion (which was last week) - still no shoes, no attempted delivery (I was in), no card left TWICE. Now in dispute for a refund from Office shoes as my package is apparently back at the depot as of 8 days ago and they won’t refund me until Parcelforce have returned the item. What a sham! Put me off shopping with Office as they use such a rubbish courier service. No shoes and no refund - wish I could leave leave less than one star!”
“Waited all day for my parcel that was supposed to arrive today. Tracking said that there was a problem with my address and that the parcel was returned to the depot? As no other delivery company have had a problem finding me i assume that the company are incompetent and i wont use them again.”
