“Where do I start.. tracked my delivery and from the start it went to and from the Same place 3 times when I called to get some sort of update the person on the phone was rude,unhelpful and you should be ashamed that a company so well known would employ someone who has no customer service skills and could be that rude!! Not happy with my experience i posted on your Facebook page to get told i wasn’t a customer of yours and should take it up with parcel2go but at that point in time you were in possession of my package and we’re unable to delivery it obviously due to some incompetent pleb that you insist on employing! The stress and time this has caused Is beyond belief I hope I never have to deal with you again And I will warn everyone I know not to bother using you as there is clearly an issue with your process (suggest this is reviewed) wish there was a 0 star”
“Missed my delivery date twice despite checking and their team saying the product would definitely be with me!
When it did arrive, the TV I ordered had a large crack in it, no doubt not helped due to the fact it was being thrown on and off a van without reaching me.
Also ignored by the team when I complained for 4 days before a message blaming the packaging for damage (the vendor is a large UK company and had have packaged as appropriate!)”
“Don't waste your time or your money - this service is beyond terrible. Day 5 of chasing my '24 hour' delivery which is inexplicably being held at the depot. Customer service are utterly unhelpful.”
“Rip off parcel handling fees + terrible customer service. I think they'd struggle to deliver to their own head office and then they'd charge a handling fee to themselves for that as well.”
“I took a day off today to wait for the parcel that allegedly meant to arrive today...I checked their website and at 08:00 the parcel was out for delivery. At 09:00 the map showed that the driver is few streets away from me and that they will deliver between 10:00-12:00. Since then map stopped to work, there are no updates on the website and they are unable to tell me where on earth the driver is...POOR SERVICE AVOID!!!”
“A gift was sent to me from Aus. Yay! Didn't turn up. Discovered (via sender) it was sitting in UK sorting office saying customs payment due. When I contacting them to ask about it they had already returned my gift to Aus. Boo!
Customers services ignore the fact that my sender will be out of pocket to send it again (assuming it does arrive back in Aus), and don't acknowledge any fault of their own.
Pants Force.”
“This company should be re-named Parcel Farce.Not only are they totally incompetent they tell lies.I was expecting a delivery today and was told by the sender that, as I was out, a card had been posted through the letter box by the driver.A LIE.I was in all morning and no card was delivered.After talking to a machINE for an eternity I got through to a human being.I explained the situation.This was at 12 o'clock.The assistant,PAM, said she would contact the driver and get back to me.SHE FAILED TO DO SO.
This is third time this has happened in a year.I have told all people who are likely to send parcels to me,IN THE FUTURE, ,to avoid this USELESS,INEFFICIENT LIKE THE PLAGUE.
The depot is at LEEDS,YORKSHIRE.
PETER GOULD,
HALIFAX.”
“Absolutely dreadful I would not recommend sending anything with this company the quality has gone down hill rapidly with customer service being nearly non-existent now”
“AVOID THIS COMPANY
Waste of time and money
I paid for global express delivery, I checked the senders details and the post office confirmed that given information was accurate and right . My parcel has been never delivered. Furthermore, their partners in Greece have never respond to my calls.
I missed important personal data, ID copy, passport copy, certification etc. I missed deadline for an application. Very frustrating experience. I had to call and send emails either parcelforce or their partners and they never responded to me. I tried to called them several times for almost a week but nobody answer. They refused to make refund.
No ethics or customer care culture.
Totally untrustworthy company.”
“A supplier of ours sent a parcel on a 48 hr service.
72 hrs later they are saying that it will be with me tomorrow. But there is no guaranteeing it, and no one can tell me where it is, or where it has come from.
I have been put through so many people who cannot give me any answers.
They are a rubbish delivery company. Don't touch them with a barge pole.
They really do not know anything about customer service or how to”
“Delivered it to a neighbour but didn't tell me which neighbour. Called up twice to find out where my package was and they said they weren't at liberty to tell me where my parcel was (even though it is my property). Absolute idiots.”
“I've just found the note from Parcel Force on my roof !! They can't (ever) be bothered to go round the side of the house to put their notes through my letter box. Plus - they never bother to ring the bell.
Every time I've had a delivery from Parcel Force, something goes wrong. This last one is the worst... I was expecting a Parcel from France on / around 11 October. No sign of it. No non-delivery note. Frantic exchanges of email with the sender in France. No note = no tracking number.
Finally a local post office helped with finding the Parcel at another post office miles away. A big thank you to them. They'd had the Parcel since 12 October.
As I say. Just found the non-delivery note today (29/10/18) ON THE ROOF!
PARCEL FORCE - You are a terrible company.”
“Each time I have a delivery driver won't leave package even when note left with me accepting responsability now stopping buying from companies more than once if they use parcel force worst of all delivery companies that deliver regularly 🙁”
“I paid for next morning delivery “next day before noon” at £9.95, expensive for small parcel, but as I’m going away tomorrow and I need it to take it with me, I thought it’s worth it. Tracked it, still at the hub, will be delivered some time tomorrow!!! Too late, I will be gone! They offer the service but can not fulfill the terms.”
“Parcelforce are a nightmare and very unhelpful. My parcel was scheduled to be delivered today Saturday but no time slot was given. We had to pop out for 20 minutes and of course this is when the driver 'attempted' to deliver. He did not even try to leave the parcel with our neighbours and both sides were in.His text message said that he had left a card explaining what happens next, well there was no sign of a card when we got home. Tried to phone but no one answered so gave up. The last time I used Parcelforce they sent a message with a time slot and then 10 minutes later sent another message saying the delivery had been cancelled. Apparently the parcel had been left behind at the depot! The guy I spoke to was very rude. Anyway, the parcel was finally delivered the next day and as it contained perishables, I had to throw everything. To say I am not happy with this company is an understatement.”
“Holding my parcel to ransom. Want to extort money from me as I work all day. Won’t redirect to my work 3 miles from home as falls under a different office.
Please never use this company as you will lose customers.”
“I would have given them zero stars had that been an option on the system. I never had a delivery by them which didn't go wrong. Today, AGAIN, a delivery of 4 parcels was scheduled for 11am-12. The driver was here at 12 but instead of 4 parcels he only had 3. I made the driver call the other driver who mistakenly carried my fourth parcel. I was promised it would be here by 1pm. It's now nearly 4pm and nothing came. I called parcel force -- the line broke three times!!! -- to learn that they would now deliver at 5-7pm. No excuses, nothing. A whole day gone again just because they obviously don't care. If you can send with a different service, I would do that.”
“I was assured by customer services that a redelivery would occur the next day. waited at home all day, no sign of delivery. Spoke to customer services again, they said I need to wait at home all day for a second time, for them to try again. How many days will I need to waste?
There appears to be no relation between their systems and what the delivery driver does.”
“After finally getting my parcel and them saying they left a calling card with what will happen next which they didn't, my item came with the bottom of the box open and the side of the box open so clearly someone had a look. After trying to ring the Gatwick centre I was on the phone for 1hr33mins and gave up, this was at 7pm. The only nice thing i can say is the driver brought the package up the stairs for me.”
