“This has got to be one of the worst delivery company's around. My parcel was meant to be delivered on a Friday, I stayed in all day ....nothing!!!! no email, phone call, or text. I Phoned Parcel force on the Saturday, they were going to 'phone me back ....
nothing!!! can't track it as nothing happens, doesn't recognise the number they gave me ! I can see I'm not the only one who thinks this company is rubbish so maybe they ought to do something about it and work on their customer feed back.”
“Rubbish service. Was supposed to have a parcel delivered by Lee today only he obviously couldn’t be bothered to find where I lived even though he had my mobile number. Delivery slot was 11:39 to 12:39 but Lee had my parcel back at the Rotherham depot by 12:54 which is over 40mins away from my house so I think that says it all about the effort he put into making my delivery.”
“Parcel came today. Looked like it had been used as a rugby ball. Wasn't on the drivers list. Poor sod. What a DREGS OF A COMPANY. Not fit for purpose in any way at all but causing many people stress. Even lied to my supplier saying no one was in and left a card. Complete and utter shoit.”
“Don't send me a text with a scheduled delivery slot when it's not even out for delivery! This has keeps happening with alarming regularity. If it's NOT going to be delivered on schedule TELL THE CUSTOMER!!
A wholly unreliable service. Avoid like the plague.”
“Parcelforce is the worst delivery company ever!
They deliver parcels directly to the post office without attempting to deliver it to the original address and without leaving a note! This means I have to track down my deliveries and collect them from the post office myself. This happened to me several times and Customer Service are useless.
Avoid this company if you can!”
“You are being reported to various Agency's for Fraud and lying to thousands of Customers about your services. You need to be closed down and Fined very heavily for the disgusting way that you treat people. The Financial Ombudsman and Trading Standards are in line as are many others. Thank you for ruining my Granddaughters Birthday you sad sack of morons. Soon you will answer for your actions. db”
“Just lost for words how Parcelforce has become the DREGS of couriers. You lie, your rude, and well groomed at it. Hermes is 5* ahead of you. Never ever gonna use you again. d>d”
“Placed an order on 1st March. Received email from Parcelforce on 5th saying item being delivered that day...it wasn't. Went to tracking on 6th and saw the item was out for delivery ,, it wasn't. Went to tracking on 7th and saw that item out for delivery between 11am and noon by Matthew.. it wasn't. Went to tracking evening of 7th and saw that an attempted delivery was made and a card left. Well a card wasn;'t left and we have been home all day.
Dreadful service.”
“I my parcel was lifted from my home on the 6th off dec it says its still in hub my tracking no is pbrp7069379001 I dnt know how yous cant find it as yous have to scan it in so please go find it”
“Aviod Parcelforce like the Plague
I sent a package using Parcelforce on 26/02/18 which was scheduled for delivery on 28/02/18. I can't express just how bad the service has been! The test of a good company is how they deal with complaints and on this Parcelforce is failing miserably. Not only did my parcel not arrive on time, as of today 07/03/18 -
10 days after shipment the package is still in the UK Sorting hub. I have posted the details of my packages crazy journey below so you can see just how bad it is-
5/3/2018 22:14 International Hub Prepared for export
5/3/2018 21:09 International Hub Sorted for export
5/3/2018 8:17 National Hub Sorted
2/3/2018 18:44 Birmingham South Depot
1/3/2018 4:29 International Hub Prepared for export
28/2/2018 19:24 London Central Depot On route to hub
28/2/2018 13:21 Hampstead Collected
27/2/2018 17:30 London Central Depot Collected
I run an online business and ship items internationally on a weekly basis using mainly Royal Mail, FedEx and DHL and have never had this kind of bad service from a shipping company. I now have a customer in the US who is very upset wth me and will most probably leave my business a bad review because after almost 2 weeks the items has not arrived or left the UK. I can request the money for the shipment back, but who is going to repair the damage to my business?? I called Parcelforce today an spoke to 3 separate people today and the issue is still not is resolved. I was told a person in international would call me back! No ownership, very rude customer service reps along the way and still no callback.
Please avoid this company for your sanity!!!!”
“A parcel was sent to me on Monday 5th March using Parcelforce. It was dispatched from Basingstoke and was at my Newport dispatch centre yesterday 6th March and was dispatched, according to the tracking info. at 8.18 today 7th March. Parcel website says that by downloading the app you can track your parcel using a real time map. It doesn't appear to exist. And now the tracking info says my parcel has been collected from Basingstoke (again) at 10.15am today. 7th March. Sorry is not good enough from such a reputable company.”
“havt received my goods was lied to by their customer services and when i got annoyed they hung up on me,what a bunch of despicable incompetent lieing fools they are”
“I do not know what is happening with parcelforce, I booked and paid for a parcel yesterday , they never collected it and could give no reason for not doing so, instead they told me all they could do is re book it for today between 12 and 3pm, Well it is now 4 pm and they have not collected, I live in a village on a main road so there can be no problems finding me, I have complained again and simply been told they would re book it for tomorrow, the operator initially refused to give the details of the complanies department and instead told me she would deal with it . Eventually they gave me the details reluctantly. What a terrible service I can only suggest you don't use parcel force that is spelt with a very small p.”
“Business owner heavily out of pocket thanks to ParcelForce. Parcel arrived with a large hole in the box and contents destroyed, despite being very well packaged with bubble wrap and foam pads. After completing the lengthy and convoluted claims process, Parcelforce are still refusing to admit fault. A truly useless company who do not care about their customers.”
“Superb ! The tracking system is brilliant ..I was able to track Matt on his way to us here in Mullion Cornwall and bang on time . Very reliable , polite and helpful member of your team . Excellent ! Six stars !”
“You cannot rely on Parcelforce as a delivery company, we have been let down few times. If you call the depot they will assure you driver is running late and someone is on the way but in reality driver is already gone home without collection.
They even have a collection manager and an account manager but I don't think they are doing their job properly.”
“Timeslot delivery DOES NOT WORK, yet they continue to use it. I received a Time slot delivery by text message at 8:10am on day of delivery (12:00 to 13:00). I received an update text message at 11:28am with a revised delivery of 11:58 to 12:58, at which point I was on my way home to receive the parcel. At 11:43am I received another text message to say Parcelforce have attempted to deliver the parcel but no one is home. I immediately called Parcelforce and found out they actually attempted delivery at 11:23am. Incredible that I received the delivery update 5 minutes after they tried to delivery!!!!! I requested that the driver redeliver and they said they would text him. On further conversations they all blamed the new system they were trialling. Interestingly I had exactly the same problem 3 months earlier with the same excuses. Its a terrible service, but the driver did return within an hour and deliver my parcel which is the only reason I can gave 2 stars.”
“A Parcel (expensive item) picked up from London to travel effectively 50's mile south has taken in excess of 10 days to arrive (still don't have it). It has gone from London - Coventry - London East - Coventry - London North - Coventry - Tonbridge - back to Tonbridge - Wow, if that is not an example of true incompetence what is!!!!!!”
“After five failed re delivery days they have still failed to deliver a 60th Birthday parcel from the Beckton depot. The reason they give is 'driver says parcel is being refused.' Why on earth would I keep ringing them every other day asking where is my parcel? Only to refuse it again and again. Each time they promise to get it sorted and draw a line be under it but fail miserably. The obvious answer is the driver is attempting to deliver to the wrong address! The staff are out right lying to me and have ruined what was supposed to be a 60th Birthday surprise gift. I am awaiting a rearranged delivery as I list this negotiated between my daughter and Parcel Force East (Beckton) but as yet , as expected no delivery. This will be the 6th time I have stayed at home for this. Other parcels or post have been delivered everyday to my address for my daughter from other couriers obviously much more reliable than Parcel Farce !! Would give them 0 score if it was an option.”
“Item collected from home Feb 13th with delivery date 15th , tracked parcel to there depot after which my parcel has " vanished " , they can not find . Have put in claim they will only refund the cost of insurance stated at the time of booking which was £100 . This was ebay item so I now have to refund buyer £125 for the price of the sale ( plus my postage ) , so I am OUT of pocket by £25 ( they obviously never heard of goodwill or good PR ) . This is there fault COMPLETELY , very poor service ( how can they lose a tracked item ? ) , will NOT use again . EX customer . Signed annoyed .”
