PC Specialist Reviews

Name: PC Specialist
Rating: 4.76

4.8 Rating 3,427 Reviews

96 %

of reviewers recommend PC Specialist

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4.8

Based on 3,427 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 29th April 2024

James Key

PC Specialist 4 star review on 26th April 2024

Cecilia

PC Specialist 5 star review on 25th April 2024

Keith

PC Specialist 4 star review on 22nd April 2024

Anonymous

228

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over all the pc is a beast of a machine my only issue is it keeps crashing and I can't seem to get it sorted now I keep thinking no worries it boots straight back up again and its fine but for over £2000 really you should have no issues at all so reason I rate it a 3* if my issue was resolved then for sure it would be a 5* as other than this issue i can't fault it”

Helpful Report

Posted 2 years ago

“Customer service not very helpful.The price was not to bad.Once the pc was built finally delivery was quick.I have not had to return yet or asked for a refund.l asked for 6.1 on board sound but did not get,when speaking to some at PCSpecialists they did not help at all”

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Posted 2 years ago

“Very good Price and Pc looks really cool in the case. The default fan LEDs are a very nice touch and easy to control. Delivery took a long time but i knew about this before i purchased the Pc. Team was very fast to respond on livechat to give information before purchase, however I have had some issues that the customer service team has been very slow to respond to.”

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Posted 2 years ago

“It's great to have a customised machine rather than the 'one-size-fits-all' approach used by the usual villians. Refreshing lack of bundled rubbish. Worth the wait.”

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Posted 2 years ago

“The product is generally very good. I've been using it now for two months. It's a 'work' computer - so onboard graphics, used for documents, spreadsheets etc and not anything particularly demanding. For some reason, this PC seems more likely to 'hang' than the one I used previously (with exactly the same set up) - I'm guessing that will be more to do with Windows and the motherboard rather than any thing PCSpecialist has done - but choice of motherboard is something they do have and some are more stable than others. There were a few negatives worth mentioning: - the specified lead time is long for what should be a standard product but in my case it took a lot longer. I received a lot of emails which seemed designed to assure me everything was going to plan but didn't contain any new information. But I finally realised it wasn't coming on time and I had to chase to get my PC delivered. To be fair, once I chased hard, they got on with it. - in the set up there were some things that I needed to spend quite a lot of time on. For instance: file explorer could not 'see' the DVD drive so I had no way of loading software from DVD (something I need to do for my work). The fix wasn't trivial. My expectation would have been that 'testing' included checking that all devices were functioning (including the DVD). - for an office computer, I need a lot of USB connections and I found that the USB port count was down on previous tower computers I've had. I had to procure an additional desktop USB hub which is desk clutter I'd sooner not have. I did find it difficult to understand from the website how many ports I would get. For these reasons, I'm giving it 3 stars overall.”

Helpful Report

Posted 2 years ago

“Price, communication was very good We are a reseller so it would be good to have a B2B division of the company, allowing us to resell your products without the client going directly We could also push your product more if we were able to have a credit account”

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Posted 2 years ago

“Quick service. But I asked for new laptops which were like-for-like with my older ones but some of the specs are very different such as the power supplies are not interchangeable.”

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Posted 2 years ago

“The product itself seems good (I've only been using it a couple of weeks) but for me the waiting time was considerably longer than promised. I felt a bit bombarded with information via email with links to site telling me what the lead times were. When I contacted them, it appeared that these were not using current information and in my case the wait was considerably longer. for a standard 'work' spec - nothing special PC.”

Helpful Report

Posted 2 years ago

“Delivered a high quality, well assembled PC, but it took a while with a disappointing lack of updates.”

Helpful Report

Posted 2 years ago

“A good price and the build was neat. Packaging was good. My main criticism is the delay of build. If they were honest in the documentation, I wouldn't have any complaints. However, they are vastly different once the order has been placed.”

Helpful Report

Posted 2 years ago

PC Specialist is rated 4.8 based on 3,427 reviews