The product is generally very good. I've been using it now for two months. It's a 'work' computer - so onboard graphics, used for documents, spreadsheets etc and not anything particularly demanding. For some reason, this PC seems more likely to 'hang' than the one I used previously (with exactly the same set up) - I'm guessing that will be more to do with Windows and the motherboard rather than any thing PCSpecialist has done - but choice of motherboard is something they do have and some are more stable than others. There were a few negatives worth mentioning: - the specified lead time is long for what should be a standard product but in my case it took a lot longer. I received a lot of emails which seemed designed to assure me everything was going to plan but didn't contain any new information. But I finally realised it wasn't coming on time and I had to chase to get my PC delivered. To be fair, once I chased hard, they got on with it. - in the set up there were some things that I needed to spend quite a lot of time on. For instance: file explorer could not 'see' the DVD drive so I had no way of loading software from DVD (something I need to do for my work). The fix wasn't trivial. My expectation would have been that 'testing' included checking that all devices were functioning (including the DVD). - for an office computer, I need a lot of USB connections and I found that the USB port count was down on previous tower computers I've had. I had to procure an additional desktop USB hub which is desk clutter I'd sooner not have. I did find it difficult to understand from the website how many ports I would get. For these reasons, I'm giving it 3 stars overall.