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PC Specialist Reviews

4.8 Rating 3,434 Reviews

96 %

of reviewers recommend PC Specialist

Company Reviews

4.8

Based on 3,434 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 29th April 2024

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PC Specialist 4 star review on 22nd April 2024

228

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, I chatted to the technical team before i ordered to fine tune the build I wanted, I was kept up to date on the build and testing. PC arrived safe and sound in quality packing. The only niggle i had was a slight sound issue but was solved with reinstalling drivers. Very happy customer”

Posted 3 weeks ago

“The ordered PC represents good value. Regular updates were provided during the construction and despatching process and proved to be informative. In the first fortnight of usage, I have not experienced any fault in the computer and it is as powerful as I had anticipated, if not more so.”

Posted 3 weeks ago

“Great service, keep you updated at every stage of the process. Didn’t take long at all to get my laptop made and delivered and I’m very happy with it.”

Posted 3 weeks ago

“Great communication and service”

Posted 3 weeks ago

“The customer service was absolutely faultless. I had a query prior to placing my order regarding the internal set up and the gentleman I spoke to gave me the information I needed. Coupled with the regular updates during the building and testing phase, complete with a photograph part way through the build, this was well received. The price of the PC was also ultra competitive, and the price was cheaper than buying the individual components and assembling it myself. I could not be any more pleased with the computer and the service. A+++++”

Posted 3 weeks ago

“Really good communication throughout the process - including regular emails letting me know the status of the build, the QA, the despatch and delivery. The PC does run a bit hotter than I expected and have had very helpful emails and calls with the customer service team to resolve.”

Posted 3 weeks ago

“The order process was relatively simple although the filter and comparison options when choosing the laptop configuration could be made more powerful and flexible. Other than that the build was quick, the tracking excellent, delivery on-time and the performance of the laptop frankly staggering for the price paid. I'll definitely be using PC Specialist as my 1st choice in the future.”

Posted 3 weeks ago

“Fantastic customer service from start to finish. A great build on my gaming pc, good advice. Contacted help line for a windows licencing issue, delt with immediately. Would definitely recommend.”

Posted 3 weeks ago

“Beautifully built, easily edited specification if required and arrived in good time”

Posted 3 weeks ago

“The customisation is easy but if you're out of touch with the current PC world I would definitely recommend checking on the forum if your chosen spec is OK before ordering. I did and I was advised almost everything I had chosen was wrong and given good reasons why. I changed my order to the advised spec and it's been great. The forum is obviously not PCS employees just friendly individuals with vast knowledge they're happy to share. Once the order was placed there was constant information about its progress and it arrived in 7 days despite originally saying it could be 10 to 14. They even added in the cables for me to add two old SATA drives from my old machine with all my documents on. So far it's been flawless and hopefully will continue to be for a good few years to come.”

Posted 4 weeks ago

“PC Specialists are great to deal with. From the moment of ordering right through to the delivery they kept us informed. Their prices are competitive and the machines are built to a high spec.”

Posted 4 weeks ago

“First time ordering, computer is great. Had some issues setting up (my own fault) and support called me within 5 minutes and resolved the problem. Excellent experience so far.”

Posted 4 weeks ago

“Order came quick without any issues, also fairly easy to set up!”

Posted 4 weeks ago

“This is my first time ordering from PC Specialist and it's been great. I've had a really old laptop for 10 years where the hardware was limited so was in need of a big upgrade. I was able to fully customize that my PC*. I did months of research to get the best what I could get for my budget. My build came to £1399. Delivery. I've had the PC for about 2 weeks now, it took about 7 working days for build and delivery. Happy with the time it took, the quality of the pc is a lot better than I thought. It was well packaged, however the packing foam that was put in to fill between parts of the inside of the PC was quite tricky to get out, I was worried to break something as it was so lodged in, just be careful when taking that out. Also if you get a wireless network card, you attach the antennas. I did have an issue with some updating feature restart problem with windows 11, and I contacted PC Specialist, and got back very quick responses with a solution. I was able to follow these and sort the issue out in Command Prompts. The PC works brilliantly and so much faster than anything I've had before. I use it for 3D software such as blender and I've also now been able to play games like Star Wars: Fallen Order and others on Xbox Game Pass. *The monitor, Keyboard, speakers and mouse in the images are not from PC Specialist.”

Posted 4 weeks ago

“Good customer service, fast delivery and easy to use website”

Posted 4 weeks ago

“Overall a great experience. Easy to order, website & emails kept me informed as to progress and quick delivery. Very satisfied customer”

Posted 4 weeks ago

“Excellent service and communications throughout the process, was thrilled to see 360 degree images of the PC once it was assembled. The computer has made my Adobe Lightroom image processing a happy time again :-)”

Posted 4 weeks ago

“Kept me posted during the build phase so I could follow along even showed me a 360 image once built! I love the machine it's running great!”

Posted 1 month ago

“The 2nd computer i have bought from PC Specialist both good value for money and have been running well”

Posted 1 month ago

“Great service, first time getting a built-to-order PC rather than building my own, price was great compared to buying all the components individually and doing it myself. Impressed with the PC design process and feedback on how the order is progressing, the 3D images of the build in progress is a nice touch. Overall extremely happy with the finished PC.”

Posted 1 month ago

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PC Specialist is rated 4.8 based on 3,434 reviews