PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,846 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 4th November 2025

Stephanie

Jill Legg

PerfectFit 5 star review on 1st November 2025

Lisa

Gillian Blythe

PerfectFit 5 star review on 26th October 2025

Anonymous

874

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to upsize recently as my dog has grown out of her earlier size perfect fit harness. I mistakenly ordered a mix of 15mm and 20mm pieces which don’t fit together. The company couldn’t have been more helpful. They sent a mix of pieces for me to try and now I have the perfect fit!”

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Posted 2 months ago

It is great to hear that the team helped you out to sort the best fit for your pup, Daphne. Thank you for taking the time to leave us a review 😊

Posted 2 months ago

“I absolutely love all the PerfectFit products. The brand has amazing values, and first class customer service. We wouldn’t get our harnesses from anywhere else!”

PerfectFit 5 star review on 21st August 2025

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Posted 2 months ago

We are very pleased to hear that you are with us for the long haul, Tanya and that you bagged one of the limited edition leopard print tops! Your lovely pup looks adorable in it! 😊 Thank you for the lovely review.

Posted 2 months ago

“We have just purchased our fifth perfectfit harness from the wonderful perfectfit team who are always so very helpful. Unfortunately our oldest girl had rolled in something nasty & my husband (in his wisdom) tried to wash it off in the river & lost his grip & said harness floated away down the river! After ordering four previous harness (one a puppy harness) you would think I would be more than capable of fitting our new harness on our girl but no I couldn't work it out & thought it was to small. One phone call to the ever helpful team who patiently talked me through it & all good so thank you so much for your great customer care & great products.”

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Posted 2 months ago

We are so pleased that you came back to us for a fourth time, Mandy! It is just wonderful to hear that the team looked after you so well ☺️

Posted 2 months ago

“Amazing lead, has really helped my puppy with lead walking. It’s great to have various configurations to adapt to our needs! Looking forward to buying him a harness when he’s grown up!”

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Posted 2 months ago

It is really good to hear how adaptable you are finding your new lead, Jemima! ☺️ We look forward to hearing from you when your puppy is grown!

Posted 2 months ago

“Amazing customer service. Really good fitting, secure harnesses. I would highly recommend them.”

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Posted 2 months ago

Thank you for the recommendation! It is wonderful to hear that the team looked after you so well and you are happy wit the fit of your new harness ☺️

Posted 2 months ago

“We ordered our first harness from PerfectFit after a strong recommendation from my sister. We were not disappointed in any way. We ordered one for our Labrador but sadly it was a little snug (even after adjusting) so I contacted the Company and rather than make me send that one back, blah blah blah they just sent the next size up to take from that what we needed. I was shocked!! It’s normally such a hassle but their communication was amazing and I would thoroughly recommend them to anyone thinking of getting a harness. 10/10”

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Posted 2 months ago

Thank you for the lovely review, Kelly and to your sister for her recommendation! ☺️ It is great to hear that you found our exchange service helpful in ensuring the best fit for your pup.

Posted 2 months ago

“Have been made to feel like a special customer. Nothing has been too much trouble from a long discussion on the phone regarding my dog’s needs to arranging for one part of an ordered harness to be exchanged asap for another of a better fit.”

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Posted 2 months ago

It is just great to hear that the team looked after you so well! Thank you for takin the time to leave us a review ☺️

Posted 2 months ago

“Excellent service, good quality product and prompt delivery. Couldn’t ask for more!”

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Posted 2 months ago

Aw, thank you Kirsten! it is great to hear that you are happy with the quality of your new harness and that it arrived in good time ☺️

Posted 2 months ago

“This is the 2nd Perfect Fit harness, had to swap a couple of pieces, easy to do. The harness was recommended by our trainer.”

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Posted 2 months ago

Thank you for the review, Caroline and thank you to your trainer for recommending us! It is great to hear that you found our exchange service quick and simple ☺️

Posted 2 months ago

“This is the third Perfect Fit Harness. Was recommended when my dog was a puppy. Fits perfectly and the company are extremely helpful with size guidance , fit and returns/exchanges if required. Highly recommend.”

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Posted 2 months ago

Thank you for recommending us and for coming back to us for a third time! it is great that your pup is comfortable in their harness and that the team looked after you well ☺️

Posted 2 months ago

“Nicely made and comfortable fit. Very good service with speedy delivery.”

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Posted 2 months ago

We love that you are happy with the quality and fit of your pup's new harness and that it arrived in good time. Thank you for the review! ☺️

Posted 2 months ago

“Always a good fit and so comfortable for my dog, The double ended lead is so useful.”

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Posted 2 months ago

Thank you for taking the time to leave us a review, Delphine. It is great to hear that your dog is comfortable and your are finding the training lead useful 😊

Posted 2 months ago

“Ordered a 1m leed to match my dogs new Perfect Fit harness which the Royal Mail managed to fail to deliver. Full points to Perfect Fit, i told them it had failed to arrive and they emedatly dispatched a replacement by courier. My dog looks so good, and is obviously very comfortable in her now matching harness and leed, but also as a bit of a pully puppy, her leed is soft on our hands. So all around full points for service and product Thank you”

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Posted 2 months ago

Thank you for taking the time to leave us a review, Peter. We are very happy to hear that you finally received your new matching lead! 😊

Posted 2 months ago

“Feeling more reassured that my dog is kept safe if she were to try and bolt. Other harnesses have proved insufficient”

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Posted 2 months ago

We love that you and your pup are feeling more secure with your PerfectFit, Juliet 😊 Thank you for leaving us your feedback!

Posted 2 months ago

“Excellent service.”

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Posted 2 months ago

It is great to hear that the team looked after you so well, Pamela 😊 Thank you for the review!

Posted 2 months ago

“If I could give 6 Stars + I would! Not only is the harness a great fit, the customer service was better. From my 1st enquiry, to ensuring the fit was correct and going above and beyond, Gemma in the customer service team was fantastic. Our puppy looks so smart in his fleece lined harness! I couldn't recommend this harness enough and I'm sure we will use them throughout his life. Thank you”

PerfectFit 5 star review on 14th August 2025

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Posted 2 months ago

We will take the 6 stars, Danielle, and award 6 right back to you for having THE MOST adorable puppy! 😊 Thank you for sharing the pictures of your beautiful pup and for the the lovely review . We will be sure to pass your thanks on to Gemma.

Posted 2 months ago

“A very adjustable harness, lovely and comfy, well padded . Easy to take off and out on due to multiple clips.”

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Posted 2 months ago

We are pleased to hear that you are a fan of how adjustable and user-friendly the harness is, Carol. Thank you for taking the time to leave us such positive feedback 😊

Posted 2 months ago

“Perfect product and service especially from Gilly”

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Posted 2 months ago

Aw, we are so pleased to hear that you are happy with your new harness and that the team looked after you so well. We will be sure to pass your thanks on to Gilly. Thank you for taking the time to leave us a review, Chrissie 😊

Posted 2 months ago

“Great customer service, gave the measurements by email and received a link to the harness sizes required. When the harnesses arrived they literally were a 'perfect fit'.”

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Posted 2 months ago

We love that we are living up to our name, Elaine! 😊 Thank you for the lovely feedback.

Posted 2 months ago

“The team at PerfectFit have been so incredibly helpful. When I ordered a harness for my dog and found it a little tight they asked for pictures and sent me different sizes to try within literally 2 days. Really great customer service! And seems very comfortable for my little pup so far!”

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Posted 2 months ago

Aw, we are so pleased to hear that your little one seems happy and comfortable in their new harness, Tara. We love that the team looked after you so well. Thank you for taking the time to leave us such a positive review 😊

Posted 2 months ago

PerfectFit is rated 4.9 based on 2,846 reviews