PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,932 Reviews

98 %

of reviewers recommend PerfectFit

4.9

Based on 2,932 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 18th December 2025

897

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing company. We’ve used their harness since our border collie was a pup (3 years ago) and loved it. He’s gotten a big bigger so we needed a larger girth piece, however I ordered the wrong size. They instantly sent out the correct size no questions asked and the return process for the smaller one was very simple. Fantastic product, lovely service. Highly recommend.”

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Posted 2 months ago

It is great to hear that the team sorted your exchange quickly and simply and that your lovely Border now has a well fitting harness. Thank you for the review! ☺️

Posted 2 months ago

“Excellent harness and amazing customer service. Our second harness as we’ve been really pleased with the original harness. Ordered another harness as we were due to go on holiday and the forecast was quite wet so decided 2 would be useful. I was unsure whether to adjust the sizes and phoned to check for advice. Could not have been more helpful. Harness arrived on time too.”

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Posted 2 months ago

We are loving your wash-one-wear-one idea and that your new one arrived in time for your holiday. Thank yo for the lovely review!☺️

Posted 2 months ago

“I have struggled to find a harness that fits Enzo properly, he’s a cutie but an odd shape, not a standard breed size that’s for sure. Perfect fit were so helpful, customer service were excellent as initially ordered the wrong size, sent in a photo with him wearing it and they sent out “ the perfect fit”. I have always had to chase him to put his harness on, but since he’s got his new harness, he’s waiting g by the door. I’d never heard of perfect fit before, it was a chance conversation with another dog owner that convinced me to try them, my self and Enzo are so glad we did.”

PerfectFit 5 star review on 23rd September 2025

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Posted 2 months ago

And we are glad you did too, Jane! Enzo is certainly a real sweetie! ☺️ Thank you for taking the time to leave us such a lovely review and for sharing the pictures of Enzo in his harness with us!

Posted 2 months ago

“Excellent , helpful service and a great fitting harness from "Perfect Fit" . Thank you !”

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Posted 2 months ago

Thank you for your review, Stephen. We are very pleased to hear that the team looked after you so well and that you are happy with the fit of your new harness ☺️

Posted 2 months ago

“We ordered the chest piece as ours broke. It was easy to order and came in couple of days. Fantastic product and brilliant service.”

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Posted 2 months ago

Thank you for the review, Kitty! It is wonderful to hear that your replacement piece arrived in good time ☺️

Posted 2 months ago

“Great product and incredible customer service. Very quick to respond and help get the right fit for our dogs. Quality harness with all the right characteristics to allow dogs to move freely and with comfort. Daisy and Cooper are chuffed with their new harnesses.”

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Posted 2 months ago

It is great to hear that you are pleased with the design of Daisy and Cooper's new harnesses, Amanda! Thank you for the lovely feedback ☺️

Posted 2 months ago

“Excellent customer service from Jen and Jake. Worked with me to ensure the harness was indeed a perfect fit, which up to now had been especially with my dog being a deep chested breed. Can't recommend enough”

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Posted 2 months ago

It is lovely to hear that you are happy with the fit of your pup's new harness, Noel and that Jake and Jenny looked after you well. Thank you for leaving us a review. We will be sure to pass on your thanks! ☺️

Posted 2 months ago

“Superb from start to finish!! We’ve always had and love Perfect Fit harnesses for our dogs, so having recently got a new red doodle puppy, I was keen for her to follow suit! Now a red coated dog is not as easy to match a colour to, as my other dogs are white - so the team helped me, guided me with hilarious emails and sent me various colours to try until I was satisfied & got the ‘perfect fit’ 🥰!! Top-notch product, brilliant customer service — I wouldn’t go anywhere else!!”

PerfectFit 5 star review on 20th September 2025

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Posted 3 months ago

We are loving the red against your beautiful pup's coat, Pip. We are very pleased to hear that you have come back to us once again and that the team looked after you so well. Thank you for the lovely feedback! ☺️

Posted 2 months ago

“Since my first phone call with Perfectfit, it is well named, a perfect service from day one. The first harness I chose was slightly too big once I phoned and spoke to one of the team the replacment was on my doorstep the following day. I would not hesitate to recommend this company and when needed I will be using them again. A lot of other companies could learn from this excellent personal customer service.”

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Posted 3 months ago

Thank you for the lovely review, Alistair ☺️ it is great to hear that the team sorted your exchange out nice and quickly and looked after you so well.

Posted 2 months ago

“Great harness, fits well, appears to be comfortable.”

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Posted 3 months ago

Thank you for the review, Irene! It is great to hear how happy you are with your new harness ☺️

Posted 2 months ago

“A properly customer focused company and fantastic harnesses - I will never buy a different harness now.”

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Posted 3 months ago

It is lovely to hear that the team looked after you so well, Natalie and that you are now with us for the long haul! Thank you for the lovely review! ☺️

Posted 2 months ago

“Finally, after 8 years I have found the 'Perfect Fit' harness for my somewhat odd shaped, over weight Cavachon. I have spent a fortune over the years trying all brands, both from on line stores and actual, real life shops. I underestimated, by a lot, Baileys girth even though I did measure him, I sent the order to Perfect Fit, it arrived very quickly, andsubsequently sent a picture of Bailey wearing it! Well, everything other than the chest strap,looked as tho it had been sprayed on it was so tight but, the P.F team to the rescue, within days I received the correct sizes, at no cost to myself, and after fitting the new parts, I returned the wrong sized straps and have a happy doggo who no longer hides when I pick up his harness, It is sosoft and comfortablehe will be able to wear it on long journeys strapped into the car. It truly is a Perfect Fit and I totally believe that everyone on the team really does put your pets comfort first. I will never buy a harness from another supplier. Thank you Perfect Fit!”

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Posted 3 months ago

This is such a lovely review, thank you so much for your kind words. We are so pleased that Bailey is happy with his new harness, yey!! :)

Posted 3 months ago

“We love it, the only thing that would make it totally perfect would be to have a material handle on top as I can give might mutley a power boost when he jumps in/out of the car. There is little to grap and the little ring on small size is quite small if struggling with cold wet fingers to get the clasp of lead on. We do love it still though. He finds it super comfy perfect fit which is has been difficult to find well fitting harness that fits small head neck and larger body. Dries quick when wet too. Love the ability to not have to pull off over his head and just unclip.”

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Posted 3 months ago

We are so pleased to hear how much you love it Lynnette, and thank you so much for your helpful feedback. Happy walkies! :)

Posted 3 months ago

“I have ordered 2 harnesses in the past & just recieved my latest, as with previous orders amazing quality & excellent delivery. Many thanks”

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Posted 3 months ago

Thank you for the review, Steve! We love that you are happy with the quality of your new harness and that it got to you n good time 😊

Posted 3 months ago

“Unfortunately we couldn't find one to fit our very small dog but the customer service was excellent and helpful.”

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Posted 3 months ago

We are sorry that we could help you out this time, but very pleased that the team looked after you so well 😊

Posted 3 months ago

“This is our third PerfectFit harness. The customer service is warm and expert. The harness really is a perfect fit!”

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Posted 3 months ago

Thank you for coming back to us for a third time, Alison! it is lovely to hear that the team looked after you well and that you are happy with the fit 😊

Posted 3 months ago

“Amazing my dogs fit it perfectly and so good on walking with the perfect fit on she was pulling so bad now it's a pleasure to walk het”

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Posted 3 months ago

it is lovely to hear that the harness has improved the quality of your and your girl's walks, Pamela. Thank you for the review 😊

Posted 3 months ago

“I needed to get some larger pieces for dog harness. Such good service! Perfect Fit called me back to check sizes I had ordered, sent me two different sizes so that I could be sure of a perfect fit! Speedy delivery, easy returns for the pieces that I didnt need. Very helpful, friendly and professional. I highly recommend Perfect Fit to anyone wanting their dog to be comfortable in its harness. Good styles and wonderful choice of colours too. I wont ever be choosing any other make. Thank you so much.”

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Posted 3 months ago

We love that you are with us for the long-haul, Susan and that the team looked after you so well to ensure the best fit for your pup. Thank you for the lovely feedback! 😊

Posted 3 months ago

“Perfect fit as it says. Very pleased with it”

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Posted 3 months ago

We love that we are living up to our name! Thank you for the review! 😊

Posted 3 months ago

“I'm so happy with this harness (as is my dog Bailey). I wasn't sure what size to get as Bailey is a mixed breed and an unusual shape, but after using their enquiry form as suggested for mixed breeds on the website, with some measurements and some photos they suggested the perfect size first time! Excellent customer service and will definitely use again and would happily recommend to anyone.”

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Posted 3 months ago

We love that the team looked after you well t ensure the best fit for your mixed breed, Helen! 😊 Thank you for the lovely review!

Posted 3 months ago

PerfectFit is rated 4.9 based on 2,932 reviews