PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 2,344 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 2nd May 2025

722

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great harness one that she can't escape from, customer service was great in helping me get the correct size”

PerfectFit 5 star review on 11th March 2025

Helpful Report

Posted 2 months ago

We are loving the red on on your pup, Louise! It is great to hear that you feel the team helped you with finding the best fit well. Thank you for your lovely feedback 😊

Posted 1 month ago

“The harness is great, felt that the customer service could have been a bit better and it would have been nice to have free returns”

Helpful Report

Posted 2 months ago

Thank you for your review. We are sorry to hear that you think that the customer service could have been better. We pride ourselves on our excellent customer service, so we will certainly pass this feedback on. As we cover the cost of shipping out additional pieces for exchanges, send them out for free and do not ask for anything to be sent back until a customer is happy with the fit, we do usually ask the customer to cover the cost of returning any unwanted items, so that we can continue to offer this exceptional service. However, the most important thing to us is that your dog has a comfortable, well-fitting harness, so if there is a problem with this for any reason, we will certainly see what we can do for you. Please drop us an email to: info@perfect-fit-dog-harness.com and one of our team will be able to help you wit this.

Posted 1 month ago

“Ordered yellow but was sent orange which actually turned out better as matches my dogs orange fluorescent collar. Really good quality and because it has adjustable parts, it is, as the name states a perfect fit. Padded in places where it’s needed and very neat on my dog - well pleased :-)”

Helpful Report

Posted 2 months ago

Well, we are pleased to hear that the orange top was a happy accident, Aileen! We will,of course exchange this for you if you would like us to. Just drop us an email to: info@perfect-fit-dog-harness.com. Thank you for the 5 stars! 😊

Posted 1 month ago

“My whole experience with perfect fit was extremely positive. The staff are knowledgeable, caring and go the extra mile with their time to help you. The advice given was spot on and my little Chi's harness fitted perfectly and she looks very smart. Thank you to all your team. We are extremely happy.”

Helpful Report

Posted 2 months ago

And thank you for the lovely review, Michala 😊 It is wonderful to hear that the team looked after you so well and that your lovely little Chi is happy in her new harness.

Posted 1 month ago

“Great harness, fits well and seems comfortable”

Helpful Report

Posted 2 months ago

We love that you are happy with the fit of your new harness and that your dog seems comfortable in it 😊 Thank you for the review!

Posted 1 month ago

“Love these harnesses. The customer service is second to none, they really do make sure the harnesses are a perfect fit and the fact that they come in three pieces which can be mixed and matched means no issues with tight or loose areas. They wash well and, so far, seem to be sturdy and long lasting for my very pully hound.”

Helpful Report

Posted 2 months ago

We love that you love the harness, Susan! 😊 It is great to hear that the team looked after you you well to ensure the best fit and that you are happy with the quality of the harness. Thank you for the review!

Posted 1 month ago

“We've had our perfect fit harness for about a month and it's been great! It's a really comfortable fit for our dog and doesn't move around her body at all during walks. 😃🐾”

Helpful Report

Posted 2 months ago

It is wonderful to hear that you are happy with your pup's harness after using it for while, Willow. Thank you for taking the time to review us 😊

Posted 1 month ago

“Brilliant personal service. So helpful and you get to speak to an actual human without having to go through looks of “press 1 for…”. Highly recommend”

Helpful Report

Posted 2 months ago

We always love a chat on the phone! We are pleased to hear that you found our helpline helpful in choosing the best fit for your pup. Thank you for the lovely review 😊

Posted 1 month ago

“Very good customer service. I emailed and spoke to someone by phone to ask for advice. Easy to put on and off. Our golden retriever pup has been happy to wear it from the start.”

Helpful Report

Posted 2 months ago

It is lovely to hear that your Goldie pup is happy in their PerfectFit, Sian and that you found the phoneline helpful. Thank you fro the review 😊

Posted 1 month ago

“The most comfortable soft fabric with a fit customised to my dog's unique shape. Highly recommend!”

Helpful Report

Posted 2 months ago

Thank you for recommending us, Lucinda! We love that you are a fan of the super-soft fleece padding and that you are able to find the best combination of pieces to fit your dog 😊

Posted 1 month ago

“Brilliant long lasting products. A rare problem with a product swiftly dealt with by Gilly. Exceptional customer service. Very pleased. Thank you PerfectFit 🐶”

Helpful Report

Posted 2 months ago

And thank you for your lovely review, Jane 😊 It is great to hear that our products are standing the test of time! We will be sure to pass your thanks on to Gilly.

Posted 1 month ago

“This is my third set of harnesses. I have two dogs so thats six in total. They are brilliant. I have to wash them daily as my fur babies have sensitive skin. The first set i bought is just begining to look a bit tatty. On saying that washed every day for five years. Pretty good i think.So yes they are brilliant. Highly recomend.”

Helpful Report

Posted 2 months ago

Wow! Thank you fro coming back to us for a third time, Angela! We are very pleased to hear that your harnesses are standing the test of time ans wear! 😊

Posted 1 month ago

“Good communication, speedy despatch and easy to follow fitting guide and how to return parts for your perfect fit. Fortunately everything fitted on arrival so no need to test the exchange service.”

Helpful Report

Posted 2 months ago

It is wonderful to hear that you found ordering your harness quick and easy, Joanne and that the fit was right first time. Thank you for your lovely feedback! 😊

Posted 1 month ago

“Love the new harness. The dog lives if too. Very happy she now walks without pulling. Within one day. The only minor issue. Getting it on. If you printed number matches clip to clip 1. Clips to 1. 2.clips to 2. It would be easier to get the harness on. Just clip the numbers together.”

Helpful Report

Posted 2 months ago

It is wonderful to hear that you and your pup are happy with your new harness, Ivan. Than you for your feedback re. numbering the clips. We will certainly pass your thoughts on to the development team 😊

Posted 1 month ago

“I am not sure that the harness I ordered fit’s correctly,,, as perfect fit was recommend by my trainer I am taking the harness to. Our training lesson tomorrow and will be guided by what she says and hopefully she will adjust accordingly if needed”

Helpful Report

Posted 2 months ago

Thank you for your review, Molly. If you are unsure of the fit, we can certainly help 😊 Just send us an email to: info@perfect-fit-dog-harness.com with pictures of your dog in the current harness and we will be able to advise on adjustments. If necessary, we can exchange some sections for you.

Posted 1 month ago

“Once the correct fitting harness was provided we are happy with the service and quality of the harness.”

Helpful Report

Posted 2 months ago

It is great to hear that you are happy with the fit of your new harness and that the team looked after you well. Thank you for the review! 😊

Posted 1 month ago

“We couldn't find a harness to fit our collie. The modular system of PerfectFit allows us to use different sizes so that it fits. After years of use and coping with her pulling, we experienced a break which was no surprise. With this system we were able to replace just that section.”

Helpful Report

Posted 2 months ago

It is great to hear that you are a fan of the modular design, Rebecca! Thank you for your review 😊

Posted 1 month ago

“I was advised by our dog trainer to get this for my small Jack Russell. Amazing.”

PerfectFit 5 star review on 4th March 2025

Helpful Report

Posted 2 months ago

Aw, what a great fit for your little Jack! We love the red on him, too 😊 Thank you, Verity!

Posted 1 month ago

“Very friendly and helpful,would recommend you to all my friends.”

Helpful Report

Posted 2 months ago

Thank you for recommending us, Christine! 😊 It is just lovely to hear that the team looked after you so well!

Posted 1 month ago

“Helpful service to choose the right size replacement part for our harness.”

Helpful Report

Posted 2 months ago

We love that the team looked after you so well, Monica! Thank you for your lovely feedback! 😊

Posted 2 months ago

PerfectFit is rated 4.9 based on 2,344 reviews