PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,575 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,575 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 6th August 2025

788

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing amazing service and brilliant harness. Jake could not have been more helpful and kept sending pieces of harness in different sizes (no postage costs) until the Perfect fit was achieved. Could not recommend highly enough!”

PerfectFit 5 star review on 13th June 2025

Helpful Report

Posted 1 month ago

Thank you for the review and for sharing the picture with us. Your pup certainly looks happy in their new harness... just look at that smile! Gorgeous! 😊 It is great to hear that Jake looked after you so well. We will be sure to pass in your thanks.

Posted 1 month ago

“So impressed with the excellent customer service for this product! It’s difficult to get a harness for my dog they were great with advice and extra options so she now has a perfectly fitting harness she’s happy to put on. Fantastic service you rarely see these days!”

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Posted 1 month ago

It is wonderful to hear how well the team looked after you, Judith 😊 We also love that your girl is happy in her new harness.

Posted 1 month ago

“Excellent service and advice. This was a repeat order. Fast delivery. Highly recommended.”

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Posted 1 month ago

We love that the team looked after you well and that your order arrived in good time, Roger. Thank you for taking the time to leave us your feedback 😊

Posted 1 month ago

“Jake and the team sorted us out with exemplary, first class customer service. We are so impressed by this, not to mention the product itself. Our mini-schnauzer has a perfect fit, PerfectFit harness that is comfortable and looks great too! Thanks Jake!”

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Posted 1 month ago

This is great to hear! Thank you for the fab review! We will be sure to pass your thanks on to Jake 😊

Posted 1 month ago

“Really pleased with the harness. The staff were really helpful ensuring that it was the best fit possible. The first one was a little big so they sent three new pieces via next day delivery for us to mix and match until we got the ‘perfect fit’. Our dog pulls very badly and so far this seems to have calmed her down a little and we are reassured knowing it won’t be rubbing her or piling on her neck, whilst we continue to try and improve her heel walking. Many thanks.”

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Posted 1 month ago

And thank you, Katie for your lovely review! 😊 It is really good to hear that you found our exchange service useful to ensure the best fit for you pup and that the team looked after you well.

Posted 1 month ago

“Great equipment, excellent service, fair prices. Why isn't every company like this?”

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Posted 1 month ago

Thank you for taking the time to leave us such a positive review, Nick. it is wonderful to hear that you are happy with your new harness and that you found it to be value for money 😊

Posted 1 month ago

“Extremely helpful when I needed to return part of a harness. Would definitely recommend.”

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Posted 1 month ago

Thank you for recommending us, Elizabeth. It is great to hear that the team looked after you so well 😊

Posted 1 month ago

“After previously purchasing three harnesses for my now 14 month old Cockapoo from other supplier brands and not being totally happy with them due to their “standard fit”, I was recommended to try PerfectFit and I’m so glad I did. After measuring my pup and contacting PerfectFit customer services via live chat with his details, I was advised on which size to go for and I was absolutely delighted that when it arrived, it was indeed a perfect fit. My pup looks so much more comfortable wearing it, we both couldn’t be more happier. Thank you”

PerfectFit 5 star review on 10th June 2025

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Posted 1 month ago

Thank you for the lovely review, Julia. It is so good to hear how comfortable your pup is in their new harness and that you found the Live Chat useful in choosing the best fit.

Posted 1 month ago

“Love the harness. Fast delivery. Contacted Gilly regarding an exchange, for the front piece, it was sent out same day. Cannot fault any part of purchasing the harness, and would certainly recommend to others.”

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Posted 1 month ago

Thank you for your lovely review, Marilyn 😊 It is wonderful to hear that you found the exchange process quick and easy and that Gilly looked after you well. We will be sure to pass on your thanks.

Posted 1 month ago

“Really food quality harness & great customer service. Quick delivery, & when I emailed to query the fitting of harness on Ember I received a reply that afternoon. Thank you highly recommend”

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Posted 1 month ago

Thank you for recommending us, Jane! 😊 It is great to hear that you are happy with the quality of your new harness and that it got to you in good time.

Posted 1 month ago

“Very happy with my new harness for my dachshund who is an awkward shape. Took a while to work out how to put it together perhaps a bit more information would be helpful.. would recommend it though the service was fast and helpful and very pleasant”

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Posted 1 month ago

Thank you for taking the time to leave us your feedback. The harness comes with a brochure containing helpful diagrams to help with fitting and there are also fitting videos on our website, which show how to put the harness together and fit it on your dog, which you can find here: https://youtu.be/ZGcqWgc5xsg https://youtu.be/_wjSlEX2hWY

Posted 1 month ago

“Great customer service - it arrived quickly and is, indeed, a perfect fit!”

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Posted 1 month ago

Thank you for sharing the the picture and video of your pup in their new harness, Amanda. It is great to hear that the team looked after you so well 😊

Posted 1 month ago

“So helpful and the product is excellent best customer service I have experienced for some time”

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Posted 1 month ago

We love that the team looked after you so well, Claire. Thank you for the lovely review 😊

Posted 1 month ago

“This isn't the first time I've purchased from this fab company and it won't be the last. Great service from start to finish. Absolutely love these harnesses, so easy to fit, fit well and the option to try different sizes until it's right is definitely going to get you the perfect fit every time. First class”

PerfectFit 5 star review on 9th June 2025

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Posted 1 month ago

Thank you for your lovely review, Heather! We look forward to hearing from you again in the future 😊

Posted 1 month ago

“Such a pleasant company to do business with. Unfailingly cheerful when discussing my dogs needs. They really care that the product you buy is a perfect fit for your pet. The modular system is brilliant. When the harness wasn't stting quite right they sent out a different size replacement at no cost. All you have to do is send back the part that doesn't fit pefectly. Can't recommend them highly enough.”

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Posted 1 month ago

Thank you for taking the time to leave us your feedback, Dan. it is great to hear that the team looked after you so well and that you found our exchange service helpful in finding the best fit for your pup 😊

Posted 1 month ago

“Excellent professional service. We had just adopted a lively three year old Springer who had no lead training at all. The adoption was unplanned but as she needed urgent assistance we were pleased to give her a home but the timing was not the best. The harness arrived and was a little bit slack so we contacted the customer service team who immediately sent out a replacement part for the harness. As we were just about to go on holiday we were very relieved at the speed and professionalism of the team. Thank you once again for your assistance.”

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Posted 1 month ago

We love that the team looked after you so well and sorted out your exchange simply and quickly. It is great to hear that we were able to help at an unpredictable time 😊

Posted 1 month ago

“Amazing product, I've bought so many harnesses and none fit thus good. Feel I have control and no fear of my girl getting free like with many others. She loves it too... truly the perfect fit!”

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Posted 1 month ago

It is wonderful to hear that we are living up to our name, Dani and that your lovely girl is happy and secure in her harness 😊

Posted 1 month ago

“We replaced one section (the middle Y section) of one of our dog’s harnesses after the previous middle section had a tear on it after about 5 years (probably caused by our other dog!). These harnesses are fantastic and great you can just replace the section you need rather than the whole harness. They fit perfectly and service and speed of sending it out were all fantastic. Thank you”

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Posted 1 month ago

And thank you, Lyndsey for the lovely review! We love that you are a fan of the modular design, which meant you only had to replace one section f your harness and that it got to you in good time 😊

Posted 1 month ago

“Fabulous product and fabulous customer service. Needed some help and so when I called to explain the gentleman couldn’t have been any more helpful, polite and friendly. A couple of days and a few extra bits arrived for me to try and work out what I was happiest with before sending back what I didn’t need. First time using this company, they were recommended by my dog trainer, it won’t be the last time I use and will certainly highly recommend to others. Thank you”

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Posted 1 month ago

Thank you for recommending us, Fiona 😊 It is wonderful to hear that Jake looked after you so well and that you found out exchange service nice and simple.

Posted 1 month ago

“well fitting and comfortable for the dog”

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Posted 1 month ago

A comfortable dog is the best review we could ask for, Rita. Thank you for the lovely feedback 😊

Posted 1 month ago

PerfectFit is rated 4.9 based on 2,575 reviews